{"content":{"layouts":[{"type":"fullWidth","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u003Cstrong\u003E\u003Cspan class=\u0022TextRun SCXW58648272 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW58648272 BCX8\u0022\u003EOur aim:\u003C/span\u003E\u003C/span\u003E\u003C/strong\u003E\u003Cspan class=\u0022TextRun SCXW58648272 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW58648272 BCX8\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW58648272 BCX8\u0022\u003EMore well trained, better supported and motivated adult volunteers, and more young people from diverse backgrounds.\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022EOP SCXW58648272 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/p\u003E\n\u003Ch4\u003E\u003Cspan class=\u0022EOP SCXW58648272 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW108579059\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW108579059\u0022\u003EProgress a year on\u2026\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EWhen the pandemic began, we changed our plans to make sure Scout groups were supported.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EThis hasn\u2019t meant that our long-term work stopped \u2013 we\u2019ve been working hard behind the scenes to make sure we make the most of the opportunities ahead.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EFor example, we\u2019ve been trialling new ways of working with volunteers in our early years pilots. We moved essential learning for all volunteers online to make it easier to complete, and we updated our adult recruitment tools to make sure they can be used without people meeting face-to-face.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EWe\u2019ve partnered with Girlguiding, funded by Pears Foundation, to transform our approach to those crucial early stages of a volunteer\u2019s journey with us. As part of this, we\u2019ll use technology to put them in control of their experience for the first time.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/p\u003E\n\u003Ch4\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW33256006\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW33256006\u0022\u003EWhat\u2019s\u202Fnext\u202F\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW33256006\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW33256006\u0022\u003E\u003Cspan class=\u0022TextRun SCXW256382348 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW256382348 BCX8\u0022\u003ETo make all of the changes possible, we\u2019ll need better digital tools and resources\u202Fto support volunteers. So, we\u2019re looking into how we make it easier for volunteering managing Scouts day-to-day with a new digital learning system and new tools for adult membership management.\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022EOP SCXW256382348 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E\n\u003Ch4\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW33256006\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW33256006\u0022\u003E\u003Cspan class=\u0022EOP SCXW256382348 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW206124596\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW206124596\u0022\u003EAttracting, recruiting and retaining volunteers\u202F\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW33256006\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW33256006\u0022\u003E\u003Cspan class=\u0022EOP SCXW256382348 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW206124596\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW206124596\u0022\u003E\u003Cspan class=\u0022TextRun SCXW129416538 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW129416538 BCX8\u0022\u003E\u2013 We\u2019re looking into how we can\u202Fmake our website\u202Fclearer and more useful for potential and existing volunteers.\u202F\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022LineBreakBlob BlobObject DragDrop SCXW129416538 BCX8\u0022\u003E\u003Cspan class=\u0022SCXW129416538 BCX8\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003Cbr class=\u0022SCXW129416538 BCX8\u0022\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun SCXW129416538 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW129416538 BCX8\u0022\u003E\u2013 We\u2019re\u202Frunning\u202Fa targeted recruitment campaign in areas that are ready to welcome potential new volunteers\u202F(and providing support\u202Fand resources\u202Fto help volunteers get ready).\u202F\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022LineBreakBlob BlobObject DragDrop SCXW129416538 BCX8\u0022\u003E\u003Cspan class=\u0022SCXW129416538 BCX8\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003Cbr class=\u0022SCXW129416538 BCX8\u0022\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun SCXW129416538 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW129416538 BCX8\u0022\u003E\u2013 We\u2019re improving our local processes and the digital systems that support them, to transform recruitment and joining in the long term \u2013 creating a more inclusive and accessible experience.\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022LineBreakBlob BlobObject DragDrop SCXW129416538 BCX8\u0022\u003E\u003Cspan class=\u0022SCXW129416538 BCX8\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003Cbr class=\u0022SCXW129416538 BCX8\u0022\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun SCXW129416538 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW129416538 BCX8\u0022\u003E\u2013 We\u2019re changing the types of volunteer roles at Scouts,\u202Fmaking them more task and team focused with clearer links to supporting the delivery of \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SpellingErrorV2 SCXW129416538 BCX8\u0022\u003Eprogramme\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW129416538 BCX8\u0022\u003E.\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022EOP SCXW129416538 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E\n\u003Ch4\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW33256006\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW33256006\u0022\u003E\u003Cspan class=\u0022EOP SCXW256382348 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW206124596\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW206124596\u0022\u003E\u003Cspan class=\u0022EOP SCXW129416538 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun SCXW183089863 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW183089863 BCX8\u0022\u003ETransforming adult training\u202F\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW33256006\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW33256006\u0022\u003E\u003Cspan class=\u0022EOP SCXW256382348 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW206124596\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW206124596\u0022\u003E\u003Cspan class=\u0022EOP SCXW129416538 BCX8\u0022 data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u003Cspan class=\u0022TextRun SCXW183089863 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW183089863 BCX8\u0022\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW82445749\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW82445749\u0022\u003E\u2013 We\u2019re revising our essential training\u202Fand\u202Fmaking plans to improve how volunteers are supported as\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022LineBreakBlob BlobObject DragDrop BCX8 SCXW82445749\u0022\u003E\u003Cspan class=\u0022BCX8 SCXW82445749\u0022\u003E \u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW82445749\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW82445749\u0022\u003Ethey learn.\u202F\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022LineBreakBlob BlobObject DragDrop BCX8 SCXW82445749\u0022\u003E\u003Cspan class=\u0022BCX8 SCXW82445749\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003Cbr class=\u0022BCX8 SCXW82445749\u0022\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW82445749\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW82445749\u0022\u003E\u2013 Volunteers have told us that our training needs to be flexible, focused on \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SpellingErrorV2 BCX8 SCXW82445749\u0022\u003Eprogramme\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW82445749\u0022\u003E delivery, and easy to operate, deliver and record \u2013 making sure it\u2019s accessible for all of our volunteers.\u202F\u202F\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022LineBreakBlob BlobObject DragDrop BCX8 SCXW82445749\u0022\u003E\u003Cspan class=\u0022BCX8 SCXW82445749\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003Cbr class=\u0022BCX8 SCXW82445749\u0022\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW82445749\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW82445749\u0022\u003E\u2013 We\u2019ll offer a \u2018blended learning\u2019 approach, so it\u2019s digital first but includes workshops and \u2018on the job\u2019 learning too.\u202F\u202F\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022LineBreakBlob BlobObject DragDrop BCX8 SCXW82445749\u0022\u003E\u003Cspan class=\u0022BCX8 SCXW82445749\u0022\u003E\u0026nbsp;\u003C/span\u003E\u003Cbr class=\u0022BCX8 SCXW82445749\u0022\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun BCX8 SCXW82445749\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun BCX8 SCXW82445749\u0022\u003E\u2013 We\u2019ll test\u202Fa new five-step approach to section leader training to make sure it\u2019ll work on the ground.\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""}]}],"config":null}]},"prev":{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/programme/","title":"Programme"},"next":{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/perception/","title":"Perception"},"allParts":[{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/different-thinking-for-a-different-world/","title":"Different thinking for a different world"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/safety-first/","title":"Safety first"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/our-purpose-and-method/","title":"Our purpose and method"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/vision-and-strategic-objectives/","title":"Vision and strategic objectives"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/skills-for-life-our-plan-to-prepare-better-futures-2018-2025/","title":"Skills for Life: Our plan to prepare better futures 2018\u20132025"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/growth/","title":"Growth"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/inclusivity/","title":"Inclusivity"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/youth-shaped/","title":"Youth Shaped"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/community-impact/","title":"Community Impact"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/three-pillars-of-work/","title":"Three pillars of work"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/programme/","title":"Programme"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/people/","title":"People"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/perception/","title":"Perception"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/theory-of-change/","title":"Theory of Change"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/theory-of-change-diagram/","title":"Theory of Change (diagram)"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/the-impact-of-scouts-on-young-people/","title":"The impact of Scouts on young people"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/our-finances/","title":"Our finances"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/trustees-responsibilities/","title":"Trustees\u2019 responsibilities"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/independent-auditor-s-report-to-the-trustees-of-the-scout-association/","title":"Independent Auditor\u2019s Report to the Trustees of The Scout Association"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/consolidated-statement-of-financial-activities/","title":"Consolidated statement of financial activities"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/balance-sheet/","title":"Balance sheet"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/statements-of-cash-flows/","title":"Statements of cash flows"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/our-members/","title":"Our members"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/how-we-operate/","title":"How we operate"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/governance-structure-and-board-membership-1-april-2020-to-31-march-2021/","title":"Governance structure and Board membership \u2013 1 April 2020 to 31 March 2021"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/our-advisers/","title":"Our advisers"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/our-thanks/","title":"Our thanks"},{"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/investors-in-people/","title":"Investors in People"}],"link":"/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/people/","id":48275,"nodeName":"People","title":"People","type":"codexPart","image":{"url":"/media/10478/scouts-logo.jpg?width=800\u0026height=450\u0026v=1db789232a4a190","caption":"Scouts Logo","type":"jpg","size":30784,"width":800,"height":450,"altText":"The Scouts logo"},"assets":null,"headerOptions":{"headerTitle":"People","headerSubTitle":null,"headerCta":null,"headerCtaText":null,"headerCtaLink":null,"headerBackgroundColour":null,"showSEOImage":false,"headerBackgroundImage":null,"quickLinks":null},"searchDescription":"Find out how we attracted, recruited and retained volunteers in 2020-21, as well as our progress on transforming adult training.","subHeader":"Find out how we attracted, recruited and retained volunteers in 2020-21, as well as our progress on transforming adult training.","browserTitle":null,"silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC80ODI3NSJ9","canonicalUrl":"https://www.scouts.org.uk/about-us/our-impacts-and-reports/scouts-annual-report-2020-21/people/"}