{"alias":"contentPage","byline":null,"standfirst":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"Read the Purple Card","body":"\u003Cp\u003E\u003Ca id=\u0022Emergency\u0022\u003E\u003C/a\u003EIf you have an incident or emergency situation at Scouts please do follow the steps in the \u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/safe-scouting-cards/safe-scouting-and-emergency-procedures/\u0022 title=\u0022Safe Scouting and Emergency Procedures\u0022\u003EPurple card \u2013 What to do in an emergency\u003C/a\u003E. For more information visit the \u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/incidents-and-illness/emergencies-and-reporting/\u0022 title=\u0022Emergencies and Reporting\u0022\u003Eemergencies and reporting section of our website.\u003C/a\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003E\u003Cstrong\u003EOut of hours contact:\u003C/strong\u003E In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call\u0026nbsp;\u003C/span\u003E\u003Cstrong\u003E0345 300 1818\u003C/strong\u003E\u003Cspan\u003E\u0026nbsp;(local rate) or\u0026nbsp;\u003C/span\u003E\u003Cstrong\u003E020 8433 7100\u003C/strong\u003E\u003Cspan\u003E where an out of hours service will direct you to the correct person.\u003C/span\u003E\u003C/p\u003E","link":{"name":"Safe Scouting and Emergency Procedures","id":null,"url":"/volunteers/staying-safe-and-safeguarding/safe-scouting-cards/safe-scouting-what-to-do-in-an-emergency/","newWindow":false,"target":null},"colour":"#ffe627","title":"Emergency","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003EThe Support Centre Team are available Monday to Friday between 9am and 5pm with our live chat service operating between 9am and 4:45pm.\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ETo check if your query has been raised already and is being worked on please check this page: \u003Ca href=\u0022https://www.scouts.org.uk/volunteers/volunteer-experience/digital-system-updates/\u0022\u003EDigital system updates | Scouts\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003EThere\u2019s also lots of useful information available in our Knowledge Base: \u003Ca href=\u0022https://thescouts.zendesk.com/hc/en-gb\u0022\u003EScouts\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ELive chat\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003EStart a live chat by clicking the Support Button in the bottom left corner of the Scouts website \u2013 this option is great for quick or simple enquiries.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESubmit a ticket\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003ESubmit a ticket using the link below \u2013 this option is best for longer or more complex queries:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://thescouts.zendesk.com/hc/en-gb/requests/new\u0022\u003ESubmit a request \u2013 Scouts\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E\n\u003Ch4\u003ESocial media\u003C/h4\u003E\n\u003Cp\u003EGet in touch via social media, tag us or tweet us via the social handles below. We\u0027d love to see what Scouts are getting up to!\u003C/p\u003E\n\u003Cdiv\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca rel=\u0022noopener\u0022 href=\u0022https://www.facebook.com/scoutassociation/\u0022 target=\u0022_blank\u0022 title=\u0022Facebook Scout association\u0022\u003EFacebook @scoutassociation\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca rel=\u0022noopener\u0022 href=\u0022https://twitter.com/scouts\u0022 target=\u0022_blank\u0022 title=\u0022Twitter scouts\u0022\u003ETwitter @scouts\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca rel=\u0022noopener\u0022 href=\u0022https://www.instagram.com/scouts/\u0022 target=\u0022_blank\u0022 title=\u0022Scouts Instagram\u0022\u003EInstagram @scouts\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E\n\u003C/div\u003E","link":null,"colour":"#f1f1f1","title":"Contacting the Support Centre","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003EIf you need to raise a concern, \u003Ca href=\u0022/contact-us/raising-a-concern/\u0022 title=\u0022Raising a concern\u0022\u003Eplease read our guidance on ensuring a concern is approached using the most appropriate policy.\u003C/a\u003E\u003C/p\u003E","link":null,"colour":"#f1f1f1","title":"Raising a concern","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""}]}],"config":null},{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"Email the team","body":"\u003Cp\u003EThe Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EHow to donate an item to the \u003Ca rel=\u0022noopener\u0022 href=\u0022/about-us/our-history/donate-an-item-to-the-heritage-collection/\u0022 target=\u0022_blank\u0022 title=\u0022Donate an item to the Heritage Collection\u0022\u003EHeritage Collection\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003EHow the \u003Ca href=\u0022/about-us/our-history/heritage-enquiries-service/\u0022 title=\u0022Heritage Enquiries Service\u0022\u003Eenquiries service\u003C/a\u003E can help you with your research\u003C/li\u003E\n\u003C/ul\u003E","link":{"name":null,"id":null,"url":"mailto:heritage@scouts.org.uk","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Scouts Heritage Service","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Contact our Media Relations Team","body":"\u003Cp\u003EFor information on how to contact Scouts about media.\u003C/p\u003E","link":{"name":"Media enquiries","id":null,"url":"/contact-us/media-enquiries/","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Media enquiries","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Visit our brand centre","body":"\u003Cp\u003EFor information on how you can use the Scout brand and logos.\u003C/p\u003E","link":{"name":"Scouts brand centre","id":null,"url":"https://scoutsbrand.org.uk/","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Brand Guide","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Submit a story","body":"\u003Cp\u003ESubmit your story to the Scouts and it could feature in local or national media!\u003C/p\u003E","link":{"name":"Scout Stories","id":null,"url":"/contact-us/scout-stories/","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Tell us your story","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003E\u003Cspan\u003EThe Scout Association, Gilwell Park, Chingford, London, England E4 7QW\u003C/span\u003E\u003C/p\u003E","link":null,"colour":"#f1f1f1","title":"Scouts Headquarters Address","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""}]}],"config":null}]},"searchDescription":"See how you can get in touch with us at Scouts Headquarters.","pageType":null,"location":null,"browserTitle":"","versionDate":"14 July 2023","reviewDate":"02/05/2019","redirectUrl":"","id":40652,"nodeName":"Contact us","title":"Contact 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