{"alias":"contentPage","byline":null,"standfirst":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"value":"https://player.vimeo.com/video/457954521?app_id=122963","gridType":"embed","gtmId":"gtmId","gtmClass":"gtmClass"},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003EScouts recognises its responsibility to deal fairly, constructively and consistently with expressions of concern or dissatisfaction from members and non-members, including parents and carers on behalf of themselves or their young people, in line with its values.\u003C/p\u003E\n\u003Cp\u003EAs Scouts, we\u0027re guided by the \u003Ca href=\u0022/por/1-our-fundamentals/rule-12-our-values/\u0022 title=\u0022Rule 1.2 The Values of Scouting\u0022\u003Evalues\u003C/a\u003E of Integrity, Respect, Care, Belief and Co-operation. When applying this policy, these values should be at the forefront of every interaction and decision that is made and all involved should be regularly reminded of them.\u003C/p\u003E\n\u003Cp\u003EFocusing on the values of Respect and Care, the wellbeing and mental health of all involved when dealing with an expression of concern or dissatisfaction should be considered throughout.\u003C/p\u003E\n\u003Cp\u003ETake a look at our guidance on \u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/supporting-life-issues-and-young-people/supporting-our-members/mental-health/\u0022 title=\u0022Mental Health\u0022\u003Esupporting wellbeing and mental health when a concern is raised.\u003C/a\u003E\u003C/p\u003E","link":null,"colour":"#f1f1f1","title":"Scout Values","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Report a concern to Safeguarding","body":"\u003Cp\u003EIf you\u0027ve a safeguarding concern, it should be dealt with in accordance with the Safeguarding Policy and reported to the Safeguarding team.\u00A0\u003C/p\u003E","link":{"name":"Reporting a concern to safeguarding","id":null,"url":"/volunteers/staying-safe-and-safeguarding/reporting-a-concern-to-safeguarding/","newWindow":false,"target":null},"colour":"#ffe627","title":"Safeguarding","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003EMany complainants don\u0027t want to enter a formal complaints procedure. They simply want to have their questions answered, their concerns dealt with, or their opinion noted.\u003C/p\u003E\n\u003Cp\u003EInformal resolution may be as simple as the complainant having a conversation with the local volunteer manager, before making a formal complaint to discuss how a concern raised can be resolved.\u00A0\u003C/p\u003E\n\u003Cp\u003EIf a complainant feels it\u0027s appropriate, they may be willing to meet with the individual they\u0027re raising a concern against, with the support of a local volunteer to see if an amicable solution can be found.\u003C/p\u003E\n\u003Cp\u003ELocal, informed resolution should always be attempted before engaging the formal complaints policy.\u003C/p\u003E\n\u003Cp\u003EIf you wish to raise a formal complaint, please do so in writing using the\u00A0\u003Ca rel=\u0022noopener\u0022 href=\u0022https://cms.scouts.org.uk/media/11117/complaint-template.doc\u0022 target=\u0022_blank\u0022 title=\u0022Complaints template\u0022\u003EComplaints Template\u003C/a\u003E.\u003C/p\u003E","link":null,"colour":"#f1f1f1","title":"Informal Resolution","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Read more about making a complaint about Scouting","body":"\u003Cp\u003EIf you want to express a concern or dissatisfaction with Scouts locally, then it should be dealt with in accordance with the Scouts Complaints Policy.\u003C/p\u003E","link":{"name":"Making a complaint about Scouting","id":null,"url":"/contact-us/raising-a-concern/making-a-complaint-about-scouting/","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Complaints","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Raise your concern about potential wrongdoing","body":"\u003Cp\u003EIf you want to raise a concern about potential wrongdoing, which is in the public interest, then these disclosures should be dealt with in accordance with the \u003Ca href=\u0022/about-us/policy/whistleblowing-policy-and-procedures/\u0022 title=\u0022Whistleblowing Policy and Procedures\u0022\u003EWhistleblowing Policy\u003C/a\u003E.\u003Cspan\u003E\u200B \u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EThe Whistleblowing policy is part of our duty of care, providing guidance, support and advice to adults in Scouts who wish to raise a concern about a potential breach of our standards or conduct, which is in the public interest.\u200B\u003C/span\u003E\u003C/p\u003E","link":{"name":null,"id":null,"url":"https://app.smartsheet.com/b/form/0d6fb9495262423e926dd8c0100c83e5","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Whistleblowing","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Submit your complaint/feedback about Scouts Headquarters","body":"\u003Cp\u003E\u003Cspan\u003EPlease use this form to submit your formal complaint or feedback about The Scout Association Headquarters. Your complaint will be overseen by the relevant team in Gilwell Park. \u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EIf your complaint relates to a local Scouts group or adult member, please raise your complaint with the appropriate line manager, within the local Scouts line management structure, in accordance with the \u003Ca href=\u0022/about-us/policy/scouts-complaints-policy/\u0022 title=\u0022Scouts\u0027 Complaints Policy\u0022\u003Ecomplaints policy. \u003C/a\u003E\u003C/span\u003E\u003C/p\u003E","link":{"name":null,"id":null,"url":"https://app.smartsheet.com/b/form/88e5231522834691b3f62eca19cdce37","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Raising a formal complaint about Scouts HQ","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u003Cem\u003E\u003Cstrong\u003ESeptember 2020\u003C/strong\u003E\u003C/em\u003E\u003C/p\u003E","gtmId":"","gtmClass":""}]}],"config":null}]},"searchDescription":"If you need to raise a concern, take a look at our guidance on making sure a concern is approached using the most appropriate policy.","pageType":null,"location":null,"browserTitle":"","versionDate":"14 July 2023","reviewDate":"30/06/2020","redirectUrl":"","id":40668,"nodeName":"Raising a concern","title":"Raising a concern","type":"contentPage","image":null,"assets":null,"headerOptions":{"headerTitle":"Raising a concern","headerSubTitle":"If you need to raise a concern, take a look at our guidance on making sure a concern is approached using the most appropriate policy.","headerCta":"","headerCtaText":"","headerCtaLink":"","headerBackgroundColour":"","showSEOImage":false,"headerBackgroundImage":null,"quickLinks":[{"caption":"","title":"Read all our other Key Policies","url":"/por/2a-key-policies/","newWindow":false}]},"subHeader":"If you need to raise a concern, take a look at our guidance on making sure a concern is approached using the most appropriate policy.","silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC80MDY2OCJ9","canonicalUrl":"https://www.scouts.org.uk/contact-us/raising-a-concern/"}