{"alias":"blogEntry","byline":"","standfirst":"Whether you\u2019ve a question about how your young person can join Scouts or how to get a minibus permit, the Scout Support Centre are on hand to help. ","content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Cp class=\u0022MsoNormal\u0022\u003EFrom 1 January 2024, the Information Centre will be renamed the Scout Support Centre. This name change helps explain more of what the Scout Support Centre does, whether you\u2019ve a question about Scouts or need some support.\u003C/p\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EThere\u2019s also a new, simpler email address for you to contact us on, which is \u003Ca href=\u0022mailto:support@scouts.org.uk\u0022 title=\u0022Scouts Support Centre contact\u0022\u003Esupport@scouts.org.uk\u003C/a\u003E\u003C/p\u003E\n\u003Ch4 class=\u0022MsoNormal\u0022\u003EAnswering your questions\u003C/h4\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EThe Scout Support Centre are on hand to give advice on everything Scouts. They can signpost you to information about fundraising and grants, provide guidance for your programme, answer your questions about Nights Away and the adventurous activities Scouts can take part in and much more.\u003C/p\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EIf there\u2019s anything you\u2019re unsure about, simply contact the Scouts Support Centre and a friendly member of the team will be on hand to help.\u003C/p\u003E\n\u003Ch4 class=\u0022MsoNormal\u0022\u003ESupporting volunteers\u003C/h4\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EYou might not be aware but the team are able to do so much more than answer questions. The team handles over 5,500 queries every month, and are able to provide members support with our membership system and help with disclosures. The team can even issue a Section 19 minibus permit so Scouts can get out on their adventures.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"gridImageBlock","gtmId":"","gtmClass":"","image":"/media/15249/two-female-volunteers-chatting-outdoors-jpg.jpg","width":2000,"height":1334,"altText":"Two volunteers facing each other and talking outside","caption":"","link":null},{"gridType":"RichTextBlock","content":"\u003Ch4 class=\u0022MsoNormal\u0022\u003E\u003Cspan\u003EGet in touch\u003C/span\u003E\u003C/h4\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EAlong with a new name, the Scout Support Centre is now contactable by a new email. You can drop us an email at \u003Ca href=\u0022mailto:support@scouts.org.uk\u0022\u003Esupport@scouts.org.uk\u003C/a\u003E\u003C/p\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EYou\u2019ll still be able to get in touch the usual ways, and our old email\u0026nbsp;\u003Ca href=\u0022mailto:info.centre@scouts.org.uk\u0022\u003Einfo.centre@scouts.org.uk\u003C/a\u003E will still reach the team.\u003C/p\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EOur \u003Ca href=\u0022https://static.zdassets.com/web_widget/latest/liveChat.html?v=10#key=thescouts.zendesk.com\u0022 data-anchor=\u0022?v=10#key=thescouts.zendesk.com\u0022\u003Elive chat\u003C/a\u003E is the quickest and easiest way to get in touch, we\u2019re usually online Monday to Friday 9am to 4.45pm to answer any question. You can also click the purple support button on the bottom right of every page.\u003C/p\u003E\n\u003Ch4 class=\u0022MsoNormal\u0022\u003EUpdating your resources\u003C/h4\u003E\n\u003Cp class=\u0022MsoNormal\u0022\u003EWe know that locally you may have resources and webpages which link to the Information Centre to give your volunteers further support. Please do feel free to update them with the new name and email. This\u2019ll help new and existing volunteers know where to go for help if they need it.\u003Cspan\u003E\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003EIf there\u2019s an accident or emergency situation at Scouts please do follow the steps in the \u003Ca href=\u0022https://www.scouts.org.uk/volunteers/staying-safe-and-safeguarding/safe-scouting-cards/safe-scouting-and-emergency-procedures/\u0022 title=\u0022Safe Scouting and Emergency Procedures\u0022\u003EPurple card \u2013 Safe Scouting and what to do in an emergency\u003C/a\u003E. For out more information on \u003Ca href=\u0022https://www.scouts.org.uk/volunteers/staying-safe-and-safeguarding/incidents-and-illness/emergencies-and-reporting/\u0022 title=\u0022Emergencies and Reporting\u0022\u003Eemergencies and reporting.\u003C/a\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EOut of hours contact:\u003C/strong\u003E\u003Cspan\u003E In an emergency situation, where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer, please call \u003C/span\u003E\u003Cstrong\u003E0345 300 1818\u003C/strong\u003E\u00A0(local rate) or\u00A0\u003Cstrong\u003E020 8433 7100\u003C/strong\u003E,\u003Cspan\u003E\u00A0where an out of hours service will triage you to the correct person.\u003C/span\u003E\u003C/p\u003E","link":{"name":"Read the Purple Card","id":null,"url":"https://www.scouts.org.uk/volunteers/staying-safe-and-safeguarding/safe-scouting-cards/safe-scouting-and-emergency-procedures/","newWindow":false,"target":null},"colour":"#ffe627","title":"Emergency","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""}]}],"config":null}]},"searchDescription":null,"pageType":null,"location":null,"versionDate":"05 December 2023","reviewDate":null,"furtherReading":[],"relatedLinks":[{"caption":"Contact us","title":"Contact us","url":"https://www.scouts.org.uk/contact-us/","newWindow":false}],"id":78062,"nodeName":"Supporting our volunteers through the Scout Support Centre","title":"Supporting our volunteers through the Scout Support Centre","type":"blogEntry","image":{"url":"/media/yyqfwdsx/two-leaders-outdoors-jpg.jpg?cc=0,0.1560390097524381,0,0\u0026width=800\u0026height=450\u0026v=1dae98502686850","caption":"Two volunteers smile outdoors leaning on fence","type":"jpg","size":1088170,"width":2000,"height":1333,"altText":"Two volunteers wearing uniforms and neckers stand against a wooden fence outside and smile."},"assets":null,"headerOptions":{"headerTitle":"Supporting our volunteers through the Scout Support Centre","headerSubTitle":null,"headerCta":null,"headerCtaText":null,"headerCtaLink":null,"headerBackgroundColour":null,"showSEOImage":false,"headerBackgroundImage":null,"quickLinks":null},"subHeader":"It\u2019s only natural for us to have questions when it comes to Scouts, the Scout Support Centre are here to help. 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