{"number":"2b.3","body":"","content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u003Cstrong\u003E2b.3.1.1 Resolving complaints\u0026nbsp;\u003C/strong\u003E\u003Cbr\u003EConcerns regarding membership decisions must be handled through the relevant appeals process and must not use the Complaints process. See POR 2b.2.\u003C/p\u003E\n\u003Cp\u003EComplaints, disagreements and disputes should be resolved informally whenever possible. \u00A0\u003C/p\u003E\n\u003Cp\u003EIf a complaint, disagreement or dispute cannot be resolved informally, the Scouts\u2019 \u003Ca href=\u0022/about-us/policy/scouts-complaints-policy/\u0022 title=\u0022Scouts\u0027 Complaints Policy\u0022\u003EComplaints process\u003C/a\u003E must be followed.\u003C/p\u003E","gtmId":"","gtmClass":""}]}],"config":null}]},"deprecated":false,"url":"/por/2b-resolving-concerns/2b3-complaints/","id":87448,"nodeName":"2b.3 Complaints","title":"Complaints","type":"pORRule","image":null,"assets":null,"headerOptions":{"headerTitle":"Complaints","headerSubTitle":null,"headerCta":null,"headerCtaText":null,"headerCtaLink":null,"headerBackgroundColour":null,"showSEOImage":false,"headerBackgroundImage":null,"quickLinks":null},"searchDescription":"","subHeader":"","browserTitle":null,"silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC84NzQ0OCJ9","canonicalUrl":"https://www.scouts.org.uk/por/2b-resolving-concerns/2b3-complaints/"}