{"alias":"contentPage","byline":null,"standfirst":null,"content":{"layouts":[{"type":"sidebar","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EA joining enquiry is often the first interaction a young person and their adult have with Scouts, so we want to make sure it\u2019s handled in a positive and efficient way. We also want to make life as easy as possible for our current volunteers when dealing with joining enquiries.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u00A0\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EHere are some ideas you could use to streamline your joining enquiries process:\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan class=\u0022TextRun SCXW198898929 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW198898929 BCX8\u0022\u003ECheck \u003Ca href=\u0022/\u0022 title=\u0022scouts.org.uk\u0022\u003Escouts.org.uk\u003C/a\u003E, your District website, Group website, social media and anywhere else you might advertise to make sure your enquiries are coming through to the correct place.\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E","label":"Check your details are up-to-date and matching across all platforms"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EIf joining enquiries and waiting lists are managed at District-level then they can make sure young people aren\u2019t on multiple waiting lists, and they can spread the load across the Groups.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559685\u0026quot;:709,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u00A0\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EThis approach can be very beneficial if managed well but it doesn\u2019t work for everyone, so find out what works best for your District first.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559685\u0026quot;:709,\u0026quot;335559731\u0026quot;:720,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u00A0\u003C/span\u003E\u003C/p\u003E","label":"Consider District management of joining enquiries"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EThe task could be as simple as acknowledging their enquiry and forwarding it onto the relevant GLV, Section Team Leader or other member.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EYou could give this person a name; they could be the \u201CJoining In Coordinator\u201D, \u201CEnquiries Administrator\u201D, or \u201CWaiting List Manager\u201D, for example.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EHaving a designated person who just focuses on joining enquiries means they could have more time to gather all of the required information about the young person before passing them on, and it gives other volunteers one less thing to think about!\u003C/span\u003E\u003C/p\u003E","label":"Have a separate volunteer to manage joining enquiries"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EWhy not offer an immediate space in your Group for a young person if they have an adult who can volunteer?\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559685\u0026quot;:709,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u00A0\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EIt\u2019s a win/win; they get to jump the queue and you get an extra pair of hands!\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559685\u0026quot;:709,\u0026quot;335559731\u0026quot;:720,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u00A0\u003C/span\u003E\u003C/p\u003E","label":"Use your joining enquiries as a volunteer recruitment tool"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan class=\u0022TextRun SCXW244291698 BCX8\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW244291698 BCX8\u0022\u003ESpeed up the process by sending a link to your waiting list or members\u2019 details system, so that they can sign up themselves. This will save time and eliminate your volunteers re-entering details.\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E","label":"Send them a link to join the waiting list"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EWhen someone has successfully joined the Group, or waiting list, email or message them to let them know they\u2019re in, and give details of what happens next.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003ERegularly email or message everyone on the waiting list to let them know they\u2019re still on the system and they\u2019ll be contacted when a space becomes available.\u003C/span\u003E\u003C/p\u003E","label":"Communication is key"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EJoining Scouts for the first time can be like jumping into the unknown for someone who has never been involved before.\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559685\u0026quot;:709,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u00A0\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022auto\u0022\u003EBe prepared to send a new parent or carer to the \u003Ca href=\u0022/information-for-parents/what-do-scouts-do/\u0022 title=\u0022What do Scouts do?\u0022\u003EWhat do Scouts do?\u003C/a\u003E pages\u00A0as soon as you accept a new young person into your Group, so they know what exciting things are to come!\u003C/span\u003E\u003Cspan data-ccp-props=\u0022{\u0026quot;201341983\u0026quot;:0,\u0026quot;335559685\u0026quot;:709,\u0026quot;335559731\u0026quot;:720,\u0026quot;335559739\u0026quot;:160,\u0026quot;335559740\u0026quot;:259}\u0022\u003E\u00A0\u003C/span\u003E\u003C/p\u003E","label":"Send Parents and Carers to the online guides"}]}]},{"items":[{"type":"Image top","cta":"Manage your waiting list","body":"\u003Cp\u003EManaging a waiting list can seem like a difficult task. Use our guidance to make life easier for you and improve the chances of someone finding a space in Scouts.\u003C/p\u003E","link":{"name":"Waiting lists","id":null,"url":"/volunteers/growing-scouts/get-more-young-people-involved/waiting-lists/","newWindow":false,"target":null},"colour":"#f1f1f1","title":"Managing waiting lists","image":"/media/19373/microsoftteams-image.png?cc=0,0,0,0.156671664167916\u0026width=800\u0026height=450\u0026v=1db7e27670162d0","imageFocus":"Left","imageId":35018,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"Left","gridType":"card","gtmId":"","gtmClass":""}]}],"config":null}]},"searchDescription":"A useful guide for responding to joining enquiries.","pageType":null,"location":null,"browserTitle":"","versionDate":"15 July 2023","reviewDate":"12/12/2022","redirectUrl":"","id":47892,"nodeName":"Managing joining enquiries","title":"Managing joining enquiries","type":"contentPage","image":null,"assets":null,"headerOptions":{"headerTitle":"Managing joining enquiries","headerSubTitle":"Make joining Scouts as easy as possible for young people, and simplify the process for your current volunteers.","headerCta":"","headerCtaText":"","headerCtaLink":"","headerBackgroundColour":"ffb4e5","showSEOImage":false,"headerBackgroundImage":null,"quickLinks":[{"caption":"","title":"Growing Scouts","url":"/volunteers/growing-scouts/","newWindow":true},{"caption":"","title":"Recruit Young People","url":"#","newWindow":true}]},"subHeader":"A useful guide for responding to joining enquiries.","silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC80Nzg5MiJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/growing-scouts/get-more-young-people-involved/managing-joining-enquiries/"}