{"subTitle":"Information to help you plan and conduct formal and informal reviews with your team","backgroundImage":{"url":null,"caption":null,"type":null,"size":0,"width":0,"height":0,"altText":null},"backgroundColour":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"","body":"","link":null,"colour":"#ca1a10","title":"This page is under construction.","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Plain","cta":"","body":"\u003Cp\u003EWe\u0027re preparing guidance for transformation. Please go to \u003Ca href=\u0022/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/reviews-guidance-for-line-managers/\u0022 title=\u0022Reviews guidance for line managers\u0022\u003EReviews Guidance for Line Managers\u003C/a\u003E if you\u0027re looking for information about the current reviews process.\u003C/p\u003E","link":null,"colour":"#ca1a10","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Find out what group I\u0027m in","body":"\u003Cp\u003EPlease note that this page refers to two different groups, please select the group you\u0027re in. This reflects recent changes to our Volunteer Experience. If you\u0027re not sure which group you\u0027re in, please ask your local Transformation Lead or check out our list (link to explanation page - to be created).\u003C/p\u003E","link":{"name":"scouts.org.uk","id":null,"url":"/","newWindow":false,"target":null},"colour":"#0061ce","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003EReviews are a great way to get to know the people you volunteer with, build relationships and show your leadership. They\u0027re an opportunity to talk with your team about how they\u0027re getting on and make them feel valued and supported. This means they\u0027ll be more likely to keep volunteering at Scouts.\u003C/p\u003E\n\u003Cp\u003E\u003Cspan class=\u0022TextRun SCXW136624451 BCX0\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003EWhen a volunteer\u2019s done something well, it\u2019s natural to say \u2018well done.\u0027 Or, if we have a spare five minutes, we might give them some quick feedback or support.\u003Cspan\u003E\u00A0\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun SCXW136624451 BCX0\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003EReviews\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E,\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Eon the other hand,\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003Egive you\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Emore\u003Cspan\u003E\u00A0\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003Ededicated time to talk about the\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Evolunteer\u2019s experience\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003E(\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003Ethe good and the bad\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E).\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003EYou might feel nervous and out of your comfort zone about doing a review, especially if you\u0027ve not done one in Scouts before. Don\u0027t worry, that\u0027s completely normal and you\u0027re not on your own. The support available to you locally and this guide will help you\u00A0lead great reviews with your team.\u003C/p\u003E\n\u003Ch3\u003EWho does reviews\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022OutlineElement Ltr SCXW2684761 BCX0\u0022\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW62092058 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW62092058 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW62092058 BCX0\u0022\u003EIf you lead a team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E, you\u2019ll need to invite and lead a review with your \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003ETeam Members\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E. If you\u0027re not sure who you\u0027re responsible for reviewing, speak to your \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW62092058 BCX0\u0022\u003ELead Volunteer\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E. They\u0027ll be able to help.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW62092058 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW62092058 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003EIt\u0027s good practice for you, \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003Eas someone who leads a team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E, to have reviews as well. This is great leadership, as you\u0027ll lead by example and show your volunteers you value reviews.\u003C/span\u003E\u003C/p\u003E\n\u003C/div\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs a line manager, you\u2019ll need to invite and lead a review with your volunteers. If you\u0027re not sure who you\u0027re responsible for reviewing, speak to your volunteer line manager. They\u0027ll be able to help.\u003C/p\u003E\n\u003Cp\u003EIt\u0027s good practice for you, as a line manager, to have reviews as well. This is great leadership, as you\u0027ll lead by example and show your volunteers you value reviews.\u00A0\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EWhen reviews happen\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EThere is a slight difference between an informal and formal review.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cstrong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EInformal reviews\u003C/span\u003E\u003C/strong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E happen at least once a year. You\u0027ll chat about how things are going, celebrate success, plan for the future and agree any extra support.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EYou\u0027ll agree a date for a \u003C/span\u003E\u003Cstrong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Eformal review\u003C/span\u003E\u003C/strong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E when a volunteer \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Ecompletes all Welcome requirements.\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EThis\u0027ll be within their first year on the role\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E. As well as talking about how they\u0027re getting on, these reviews are to decide if they\u0027ll stay in their role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Eand team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E, change \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Erole or team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E, or potentially leave Scouts.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EYou\u0027ll then set the date (if appropriate) for the next formal review. \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EThe next formal review date is automatically suggested in 3 years, but you can choose to do it sooner and manually change the date by logging in to scouts.org.uk.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThere is a slight difference between an informal and formal review.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EInformal reviews\u003C/strong\u003E happen at least once a year. You\u0027ll chat about how things are going, celebrate success, plan for the future and agree any extra support.\u003C/p\u003E\n\u003Cp\u003EYou\u0027ll agree a date for a \u003Cstrong\u003Eformal review\u003C/strong\u003E when a volunteer starts their role. This\u0027ll be within 5 years of their volunteering. As well as talking about how they\u0027re getting on, these reviews are to decide if they\u0027ll stay in their role, change role, or potentially leave Scouts. You\u0027ll then set the date (if appropriate) for the next formal review, which might be sooner than 5 years.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EHow long reviews are\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EReviews are two-way conversations, so allow enough time for both of you to share their views and agree on the next steps. As a guide, 30 minutes to 60 minutes is a good start.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EReviews are two-way conversations, so allow enough time for both of you to share their views and agree on the next steps. As a guide, 30 minutes to 60 minutes is a good start.\u0026nbsp;\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EThe outcomes\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022SCXW53943871 BCX0\u0022\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EAfter an \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Einformal review\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E, it\u2019s recommended to share the notes of the conversation with the volunteer. This might be what they\u2019ve done well, their opportunities to develop, or ways to make their volunteering experience better. You can use this to make sure the volunteer feels supported and valued between each review.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EAfter a \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eformal review\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E the volunteer will either:\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022ListContainerWrapper SCXW53943871 BCX0\u0022\u003E\n\u003Col class=\u0022NumberListStyle1 SCXW53943871 BCX0\u0022 start=\u00221\u0022\u003E\n\u003Cli class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022 data-leveltext=\u0022%1.\u0022 data-font=\u0022Calibri\u0022 data-listid=\u00222\u0022 data-list-defn-props=\u0022{\u0026quot;335552541\u0026quot;:0,\u0026quot;335559684\u0026quot;:-1,\u0026quot;335559685\u0026quot;:1080,\u0026quot;335559991\u0026quot;:360,\u0026quot;469769242\u0026quot;:[65533,0],\u0026quot;469777803\u0026quot;:\u0026quot;left\u0026quot;,\u0026quot;469777804\u0026quot;:\u0026quot;%1.\u0026quot;,\u0026quot;469777815\u0026quot;:\u0026quot;hybridMultilevel\u0026quot;}\u0022 aria-setsize=\u0022-1\u0022 data-aria-posinset=\u00221\u0022 data-aria-level=\u00221\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Econtinue in their current role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eor team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E,\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ol\u003E\n\u003C/div\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022SCXW53943871 BCX0\u0022\u003E\n\u003Cdiv class=\u0022ListContainerWrapper SCXW53943871 BCX0\u0022\u003E\n\u003Col class=\u0022NumberListStyle1 SCXW53943871 BCX0\u0022 start=\u00222\u0022\u003E\n\u003Cli class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022 data-leveltext=\u0022%1.\u0022 data-font=\u0022Calibri\u0022 data-listid=\u00222\u0022 data-list-defn-props=\u0022{\u0026quot;335552541\u0026quot;:0,\u0026quot;335559684\u0026quot;:-1,\u0026quot;335559685\u0026quot;:1080,\u0026quot;335559991\u0026quot;:360,\u0026quot;469769242\u0026quot;:[65533,0],\u0026quot;469777803\u0026quot;:\u0026quot;left\u0026quot;,\u0026quot;469777804\u0026quot;:\u0026quot;%1.\u0026quot;,\u0026quot;469777815\u0026quot;:\u0026quot;hybridMultilevel\u0026quot;}\u0022 aria-setsize=\u0022-1\u0022 data-aria-posinset=\u00222\u0022 data-aria-level=\u00221\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Echange role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eor team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E, or\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ol\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022ListContainerWrapper SCXW53943871 BCX0\u0022\u003E\n\u003Col class=\u0022NumberListStyle1 SCXW53943871 BCX0\u0022 start=\u00223\u0022\u003E\n\u003Cli class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022 data-leveltext=\u0022%1.\u0022 data-font=\u0022Calibri\u0022 data-listid=\u00222\u0022 data-list-defn-props=\u0022{\u0026quot;335552541\u0026quot;:0,\u0026quot;335559684\u0026quot;:-1,\u0026quot;335559685\u0026quot;:1080,\u0026quot;335559991\u0026quot;:360,\u0026quot;469769242\u0026quot;:[65533,0],\u0026quot;469777803\u0026quot;:\u0026quot;left\u0026quot;,\u0026quot;469777804\u0026quot;:\u0026quot;%1.\u0026quot;,\u0026quot;469777815\u0026quot;:\u0026quot;hybridMultilevel\u0026quot;}\u0022 aria-setsize=\u0022-1\u0022 data-aria-posinset=\u00223\u0022 data-aria-level=\u00221\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eleave Scouts.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ol\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW53943871 BCX0\u0022\u003EYou\u0027ll record the details of the formal review and the outcome on the \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW53943871 BCX0\u0022\u003EReview Form by logging in to scouts.org.uk. The volunteer can also access the Review Form and complete the confirmation of review notes.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EBoth you and the volunteer have access to the Review Form you filled in through scouts.org.uk until the next review.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EYou\u2019ll find more information on how to fill in the Review Form at the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/reviews/\u0022 title=\u0022Digital tool guide: Reviews\u0022\u003EDigital tool guide: Reviews\u003C/a\u003E.\u003C/span\u003E\u003C/p\u003E\n\u003C/div\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAfter an \u003Cstrong\u003Einformal review\u003C/strong\u003E, share the notes of the conversation with the volunteer. \u003Cspan class=\u0022TextRun SCXW165188042 BCX0\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW165188042 BCX0\u0022\u003EThis might be what they\u2019ve done well, their opportunities to develop, or ways to make their volunteering experience better. You can use this to \u003C/span\u003E\u003C/span\u003Emake sure the volunteer feels supported and valued between each review.\u00A0\u003C/p\u003E\n\u003Cp\u003EAfter a \u003Cstrong\u003Eformal review\u003C/strong\u003E the volunteer will either:\u003C/p\u003E\n\u003Col\u003E\n\u003Cli\u003Econtinue in their current role,\u003C/li\u003E\n\u003Cli\u003Echange role, or\u003C/li\u003E\n\u003Cli\u003Eleave Scouts.\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cp\u003EYou\u0027ll record the details of the review and the outcome on the \u003Ca href=\u0022https://cms.scouts.org.uk/media/12463/appointment-review-form-editable-final.pdf\u0022 title=\u0022Adult Review form\u0022\u003EAppointment Review Form\u003C/a\u003E, which is then given to the Appointments Secretary to update the members record on Compass.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch4\u003EWorkshop recording\u003C/h4\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EComing soon! We\u0027re preparing videos to help you understand the reviews process.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Ca href=\u0022/volunteers/running-things-locally/recruiting-and-managing-volunteers/induction/key-line-manager-induction/group-scout-leader-and-district-explorer-scout-commissioner-induction-workshops/keeping-everyone-happy-the-review-process/\u0022 title=\u0022Keeping Everyone Happy - The Review Process\u0022\u003EWatch the recording of the workshop \u0022Keeping everyone happy - the reviews process\u0022.\u003C/a\u003E\u00A0\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0 \u00A0 \u00A0\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/constructive-conversations/introduction/\u0022 title=\u0022Constructive conversations resources\u0022\u003EGuidance for having a constructive conversation\u003C/a\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/learning-development-and-awards/training/learners/modules/managers-and-supporters-training/independent-learning/\u0022 title=\u0022Manager and supporter training\u0022\u003E\u003C/a\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/induction/key-line-manager-induction/group-scout-leader-and-district-explorer-scout-commissioner-induction-workshops/keeping-everyone-happy-the-review-process/\u0022 title=\u0022Review process workshop recording\u0022\u003E\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/\u0022 title=\u0022Review Process\u0022\u003EReviews webpage\u003C/a\u003E\u003Ca href=\u0022https://www.scouts.org.uk/por/16-adult-roles/#16.3\u0022 title=\u0022POR Chapter 16\u0022 data-anchor=\u0022#16.3\u0022\u003E\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#f1f1f1","title":"Useful Links","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Read more about preparing for a challenging conversation","body":"\u003Cp\u003EIt\u0027s important to acknowledge how you feel about doing the review. If you think it may be challenging, remember that you\u2019re not alone. You can ask your Lead Volunteer or Team Leader for support and to help you prepare.\u003C/p\u003E\n\u003Cp\u003EAdditionally, you can find tips and advice on the constructive conversations webpage about how to plan and structure the conversation, the language you should use and the approach for making the conversation a success.\u003C/p\u003E","link":{"name":"Constructive conversations","id":null,"url":"/volunteers/running-things-locally/tools-to-support-leadership-teams/constructive-conversations/","newWindow":false,"target":null},"colour":"#0061ce","title":"Preparing for a challenging review","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""}]}],"config":null}]},"sections":[{"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"","body":"","link":null,"colour":"#ca1a10","title":"This page is under construction.","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Plain","cta":"","body":"\u003Cp\u003EWe\u0027re preparing guidance for transformation. Please go to \u003Ca href=\u0022/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/reviews-guidance-for-line-managers/\u0022 title=\u0022Reviews guidance for line managers\u0022\u003EReviews Guidance for Line Managers\u003C/a\u003E if you\u0027re looking for information about the current reviews process.\u003C/p\u003E","link":null,"colour":"#ca1a10","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Find out what group I\u0027m in","body":"\u003Cp\u003EPlease note that this page refers to two different groups, please select the group you\u0027re in. This reflects recent changes to our Volunteer Experience. If you\u0027re not sure which group you\u0027re in, please ask your local Transformation Lead or check out our list (link to explanation page - to be created).\u003C/p\u003E","link":{"name":"scouts.org.uk","id":null,"url":"/","newWindow":false,"target":null},"colour":"#0061ce","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003EReviews are a great way to get to know the people you volunteer with, build relationships and show your leadership. They\u0027re an opportunity to talk with your team about how they\u0027re getting on and make them feel valued and supported. This means they\u0027ll be more likely to keep volunteering at Scouts.\u003C/p\u003E\n\u003Cp\u003E\u003Cspan class=\u0022TextRun SCXW136624451 BCX0\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003EWhen a volunteer\u2019s done something well, it\u2019s natural to say \u2018well done.\u0027 Or, if we have a spare five minutes, we might give them some quick feedback or support.\u003Cspan\u003E\u00A0\u003C/span\u003E\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022TextRun SCXW136624451 BCX0\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003EReviews\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E,\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Eon the other hand,\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003Egive you\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Emore\u003Cspan\u003E\u00A0\u003C/span\u003E\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003Ededicated time to talk about the\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Evolunteer\u2019s experience\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E\u003Cspan\u003E\u00A0\u003C/span\u003E(\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003Ethe good and the bad\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW136624451 BCX0\u0022\u003E).\u003C/span\u003E\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003EYou might feel nervous and out of your comfort zone about doing a review, especially if you\u0027ve not done one in Scouts before. Don\u0027t worry, that\u0027s completely normal and you\u0027re not on your own. The support available to you locally and this guide will help you\u00A0lead great reviews with your team.\u003C/p\u003E\n\u003Ch3\u003EWho does reviews\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022OutlineElement Ltr SCXW2684761 BCX0\u0022\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW62092058 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW62092058 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW62092058 BCX0\u0022\u003EIf you lead a team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E, you\u2019ll need to invite and lead a review with your \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003ETeam Members\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E. If you\u0027re not sure who you\u0027re responsible for reviewing, speak to your \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW62092058 BCX0\u0022\u003ELead Volunteer\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E. They\u0027ll be able to help.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW62092058 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW62092058 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003EIt\u0027s good practice for you, \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003Eas someone who leads a team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW62092058 BCX0\u0022\u003E, to have reviews as well. This is great leadership, as you\u0027ll lead by example and show your volunteers you value reviews.\u003C/span\u003E\u003C/p\u003E\n\u003C/div\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs a line manager, you\u2019ll need to invite and lead a review with your volunteers. If you\u0027re not sure who you\u0027re responsible for reviewing, speak to your volunteer line manager. They\u0027ll be able to help.\u003C/p\u003E\n\u003Cp\u003EIt\u0027s good practice for you, as a line manager, to have reviews as well. This is great leadership, as you\u0027ll lead by example and show your volunteers you value reviews.\u00A0\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EWhen reviews happen\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EThere is a slight difference between an informal and formal review.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cstrong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EInformal reviews\u003C/span\u003E\u003C/strong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E happen at least once a year. You\u0027ll chat about how things are going, celebrate success, plan for the future and agree any extra support.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EYou\u0027ll agree a date for a \u003C/span\u003E\u003Cstrong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Eformal review\u003C/span\u003E\u003C/strong\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E when a volunteer \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Ecompletes all Welcome requirements.\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EThis\u0027ll be within their first year on the role\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E. As well as talking about how they\u0027re getting on, these reviews are to decide if they\u0027ll stay in their role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Eand team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E, change \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003Erole or team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003E, or potentially leave Scouts.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW74179389 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW74179389 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EYou\u0027ll then set the date (if appropriate) for the next formal review. \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW74179389 BCX0\u0022\u003EThe next formal review date is automatically suggested in 3 years, but you can choose to do it sooner and manually change the date by logging in to scouts.org.uk.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThere is a slight difference between an informal and formal review.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EInformal reviews\u003C/strong\u003E happen at least once a year. You\u0027ll chat about how things are going, celebrate success, plan for the future and agree any extra support.\u003C/p\u003E\n\u003Cp\u003EYou\u0027ll agree a date for a \u003Cstrong\u003Eformal review\u003C/strong\u003E when a volunteer starts their role. This\u0027ll be within 5 years of their volunteering. As well as talking about how they\u0027re getting on, these reviews are to decide if they\u0027ll stay in their role, change role, or potentially leave Scouts. You\u0027ll then set the date (if appropriate) for the next formal review, which might be sooner than 5 years.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EHow long reviews are\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EReviews are two-way conversations, so allow enough time for both of you to share their views and agree on the next steps. As a guide, 30 minutes to 60 minutes is a good start.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EReviews are two-way conversations, so allow enough time for both of you to share their views and agree on the next steps. As a guide, 30 minutes to 60 minutes is a good start.\u0026nbsp;\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EThe outcomes\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022SCXW53943871 BCX0\u0022\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EAfter an \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Einformal review\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E, it\u2019s recommended to share the notes of the conversation with the volunteer. This might be what they\u2019ve done well, their opportunities to develop, or ways to make their volunteering experience better. You can use this to make sure the volunteer feels supported and valued between each review.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EAfter a \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eformal review\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E the volunteer will either:\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022ListContainerWrapper SCXW53943871 BCX0\u0022\u003E\n\u003Col class=\u0022NumberListStyle1 SCXW53943871 BCX0\u0022 start=\u00221\u0022\u003E\n\u003Cli class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022 data-leveltext=\u0022%1.\u0022 data-font=\u0022Calibri\u0022 data-listid=\u00222\u0022 data-list-defn-props=\u0022{\u0026quot;335552541\u0026quot;:0,\u0026quot;335559684\u0026quot;:-1,\u0026quot;335559685\u0026quot;:1080,\u0026quot;335559991\u0026quot;:360,\u0026quot;469769242\u0026quot;:[65533,0],\u0026quot;469777803\u0026quot;:\u0026quot;left\u0026quot;,\u0026quot;469777804\u0026quot;:\u0026quot;%1.\u0026quot;,\u0026quot;469777815\u0026quot;:\u0026quot;hybridMultilevel\u0026quot;}\u0022 aria-setsize=\u0022-1\u0022 data-aria-posinset=\u00221\u0022 data-aria-level=\u00221\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Econtinue in their current role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eor team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E,\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ol\u003E\n\u003C/div\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022SCXW53943871 BCX0\u0022\u003E\n\u003Cdiv class=\u0022ListContainerWrapper SCXW53943871 BCX0\u0022\u003E\n\u003Col class=\u0022NumberListStyle1 SCXW53943871 BCX0\u0022 start=\u00222\u0022\u003E\n\u003Cli class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022 data-leveltext=\u0022%1.\u0022 data-font=\u0022Calibri\u0022 data-listid=\u00222\u0022 data-list-defn-props=\u0022{\u0026quot;335552541\u0026quot;:0,\u0026quot;335559684\u0026quot;:-1,\u0026quot;335559685\u0026quot;:1080,\u0026quot;335559991\u0026quot;:360,\u0026quot;469769242\u0026quot;:[65533,0],\u0026quot;469777803\u0026quot;:\u0026quot;left\u0026quot;,\u0026quot;469777804\u0026quot;:\u0026quot;%1.\u0026quot;,\u0026quot;469777815\u0026quot;:\u0026quot;hybridMultilevel\u0026quot;}\u0022 aria-setsize=\u0022-1\u0022 data-aria-posinset=\u00222\u0022 data-aria-level=\u00221\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Echange role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eor team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003E, or\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ol\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022ListContainerWrapper SCXW53943871 BCX0\u0022\u003E\n\u003Col class=\u0022NumberListStyle1 SCXW53943871 BCX0\u0022 start=\u00223\u0022\u003E\n\u003Cli class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022 data-leveltext=\u0022%1.\u0022 data-font=\u0022Calibri\u0022 data-listid=\u00222\u0022 data-list-defn-props=\u0022{\u0026quot;335552541\u0026quot;:0,\u0026quot;335559684\u0026quot;:-1,\u0026quot;335559685\u0026quot;:1080,\u0026quot;335559991\u0026quot;:360,\u0026quot;469769242\u0026quot;:[65533,0],\u0026quot;469777803\u0026quot;:\u0026quot;left\u0026quot;,\u0026quot;469777804\u0026quot;:\u0026quot;%1.\u0026quot;,\u0026quot;469777815\u0026quot;:\u0026quot;hybridMultilevel\u0026quot;}\u0022 aria-setsize=\u0022-1\u0022 data-aria-posinset=\u00223\u0022 data-aria-level=\u00221\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003Eleave Scouts.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/li\u003E\n\u003C/ol\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW53943871 BCX0\u0022\u003EYou\u0027ll record the details of the formal review and the outcome on the \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW53943871 BCX0\u0022\u003EReview Form by logging in to scouts.org.uk. The volunteer can also access the Review Form and complete the confirmation of review notes.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EBoth you and the volunteer have access to the Review Form you filled in through scouts.org.uk until the next review.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW53943871 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW53943871 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW53943871 BCX0\u0022\u003EYou\u2019ll find more information on how to fill in the Review Form at the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/reviews/\u0022 title=\u0022Digital tool guide: Reviews\u0022\u003EDigital tool guide: Reviews\u003C/a\u003E.\u003C/span\u003E\u003C/p\u003E\n\u003C/div\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAfter an \u003Cstrong\u003Einformal review\u003C/strong\u003E, share the notes of the conversation with the volunteer. \u003Cspan class=\u0022TextRun SCXW165188042 BCX0\u0022 data-contrast=\u0022auto\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW165188042 BCX0\u0022\u003EThis might be what they\u2019ve done well, their opportunities to develop, or ways to make their volunteering experience better. You can use this to \u003C/span\u003E\u003C/span\u003Emake sure the volunteer feels supported and valued between each review.\u00A0\u003C/p\u003E\n\u003Cp\u003EAfter a \u003Cstrong\u003Eformal review\u003C/strong\u003E the volunteer will either:\u003C/p\u003E\n\u003Col\u003E\n\u003Cli\u003Econtinue in their current role,\u003C/li\u003E\n\u003Cli\u003Echange role, or\u003C/li\u003E\n\u003Cli\u003Eleave Scouts.\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cp\u003EYou\u0027ll record the details of the review and the outcome on the \u003Ca href=\u0022https://cms.scouts.org.uk/media/12463/appointment-review-form-editable-final.pdf\u0022 title=\u0022Adult Review form\u0022\u003EAppointment Review Form\u003C/a\u003E, which is then given to the Appointments Secretary to update the members record on Compass.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch4\u003EWorkshop recording\u003C/h4\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EComing soon! We\u0027re preparing videos to help you understand the reviews process.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Ca href=\u0022/volunteers/running-things-locally/recruiting-and-managing-volunteers/induction/key-line-manager-induction/group-scout-leader-and-district-explorer-scout-commissioner-induction-workshops/keeping-everyone-happy-the-review-process/\u0022 title=\u0022Keeping Everyone Happy - The Review Process\u0022\u003EWatch the recording of the workshop \u0022Keeping everyone happy - the reviews process\u0022.\u003C/a\u003E\u00A0\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0 \u00A0 \u00A0\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/constructive-conversations/introduction/\u0022 title=\u0022Constructive conversations resources\u0022\u003EGuidance for having a constructive conversation\u003C/a\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/learning-development-and-awards/training/learners/modules/managers-and-supporters-training/independent-learning/\u0022 title=\u0022Manager and supporter training\u0022\u003E\u003C/a\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/induction/key-line-manager-induction/group-scout-leader-and-district-explorer-scout-commissioner-induction-workshops/keeping-everyone-happy-the-review-process/\u0022 title=\u0022Review process workshop recording\u0022\u003E\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/\u0022 title=\u0022Review Process\u0022\u003EReviews webpage\u003C/a\u003E\u003Ca href=\u0022https://www.scouts.org.uk/por/16-adult-roles/#16.3\u0022 title=\u0022POR Chapter 16\u0022 data-anchor=\u0022#16.3\u0022\u003E\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#f1f1f1","title":"Useful Links","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Read more about preparing for a challenging conversation","body":"\u003Cp\u003EIt\u0027s important to acknowledge how you feel about doing the review. If you think it may be challenging, remember that you\u2019re not alone. You can ask your Lead Volunteer or Team Leader for support and to help you prepare.\u003C/p\u003E\n\u003Cp\u003EAdditionally, you can find tips and advice on the constructive conversations webpage about how to plan and structure the conversation, the language you should use and the approach for making the conversation a success.\u003C/p\u003E","link":{"name":"Constructive conversations","id":null,"url":"/volunteers/running-things-locally/tools-to-support-leadership-teams/constructive-conversations/","newWindow":false,"target":null},"colour":"#0061ce","title":"Preparing for a challenging review","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""}]}],"config":null}]},"prev":null,"next":{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/preparing-for-the-review/","title":"Preparing for the review"},"allParts":[{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/understanding-reviews/","title":"Understanding reviews"},{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/preparing-for-the-review/","title":"Preparing for the review"},{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/during-the-review/","title":"During the review"},{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/after-the-review/","title":"After the review"}],"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/understanding-reviews/","id":47198,"nodeName":"Understanding reviews","title":"Understanding reviews","type":"codexPart","image":{"url":"/media/12108/fdl-hp.jpg?width=800\u0026height=450\u0026v=1dab8e1b20252a0","caption":"Scouts purple logo","type":"jpg","size":93039,"width":1268,"height":664,"altText":"An image of a purple background showing the white Scouts logo"},"assets":null,"headerOptions":{"headerTitle":"Understanding reviews","headerSubTitle":null,"headerCta":null,"headerCtaText":null,"headerCtaLink":null,"headerBackgroundColour":null,"showSEOImage":false,"headerBackgroundImage":null,"quickLinks":null},"searchDescription":"Information to help you plan and conduct formal and informal reviews with your team","subHeader":"Information to help you plan and conduct formal and informal reviews with your team","browserTitle":null,"silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC80NzE5OCJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/understanding-reviews/"},{"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"","body":"","link":null,"colour":"#ca1a10","title":"This page is under construction. ","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Plain","cta":"","body":"\u003Cp\u003EWe\u0027re preparing guidance for transformation. Please go to \u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/reviews-guidance-for-line-managers/\u0022 title=\u0022Reviews guidance for line managers\u0022\u003EReviews Guidance for Line Managers\u003C/a\u003E\u00A0if you\u0027re looking for information about the current reviews process.\u003C/p\u003E","link":null,"colour":"#ca1a10","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Find out what group I\u0027m in","body":"\u003Cp\u003EPlease note that this page refers to two different groups, please select the group you\u0027re in. This reflects recent changes to our Volunteer Experience. If you\u0027re not sure which group you\u0027re in, please ask your local Transformation Lead or check out our list (link to explanation page - to be created).\u003C/p\u003E","link":{"name":"scouts.org.uk","id":null,"url":"/","newWindow":false,"target":null},"colour":"#0061ce","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EPrompt questions to help you reflect\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhen you\u2019re getting ready for a review, give yourself enough time to plan.\u003C/p\u003E\n\u003Cp\u003EThink about how you\u2019ll encourage them to share their thoughts, and what follow-up actions might come from the review.\u003C/p\u003E\n\u003Cp\u003ETo help you prepare, here are some questions to ask yourself:\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ETheir achievements and areas to improve:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat have they done well? What have they achieved?\u003C/li\u003E\n\u003Cli\u003EWhat do they bring to the team?\u003C/li\u003E\n\u003Cli\u003EWhat do you like about volunteering with them?\u003C/li\u003E\n\u003Cli\u003EAre they motivated? How can you help boost their motivation?\u003C/li\u003E\n\u003Cli\u003EHow are they getting on with the rest of the team?\u003C/li\u003E\n\u003Cli\u003EHow are they getting on with their main tasks?\u003C/li\u003E\n\u003Cli\u003EHave they had any difficulties that you\u2019re aware of? If you\u2019re not sure, make sure to ask them in the review.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ETheir development:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat opportunities do they have to keep developing their skills?\u003C/li\u003E\n\u003Cli\u003EWhat support have you offered them? Are they receiving enough support?\u003C/li\u003E\n\u003Cli\u003EHave they completed their learning? If not, why not?\u003C/li\u003E\n\u003Cli\u003EDid they achieve their goals? If not, were the goals realistic in the first place?\u003C/li\u003E\n\u003Cli\u003EWhat goals would you like to set with them for the next review?\u003C/li\u003E\n\u003Cli\u003EWould their skills and interests better suit a different role or team?\u003C/li\u003E\n\u003C/ul\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhen you\u2019re getting ready for a review, give yourself enough time to plan.\u003C/p\u003E\n\u003Cp\u003EThink about how you\u2019ll encourage them to share their thoughts, and what follow-up actions might come from the review.\u003C/p\u003E\n\u003Cp\u003ETo help you prepare, here are some questions to ask yourself:\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ETheir achievements and areas to improve:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat have they done well? What have they achieved?\u003C/li\u003E\n\u003Cli\u003EWhat do they bring to the team?\u003C/li\u003E\n\u003Cli\u003EWhat do you like about volunteering with them?\u003C/li\u003E\n\u003Cli\u003EAre they motivated? How can you help boost their motivation?\u003C/li\u003E\n\u003Cli\u003EHow are they getting on with the rest of the team?\u003C/li\u003E\n\u003Cli\u003EHow are they getting on with their main tasks?\u003C/li\u003E\n\u003Cli\u003EHave they had any difficulties that you\u2019re aware of? If you\u2019re not sure, make sure to ask them in the review.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ETheir development:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat opportunities do they have to keep developing their skills?\u003C/li\u003E\n\u003Cli\u003EWhat support have you offered them? Are they receiving enough support?\u003C/li\u003E\n\u003Cli\u003EHave they completed their training? If not, why not?\u003C/li\u003E\n\u003Cli\u003EDid they achieve their goals? If not, were the goals realistic in the first place?\u003C/li\u003E\n\u003Cli\u003EWhat goals would you like to set with them for the next review?\u003C/li\u003E\n\u003Cli\u003EWould their skills better suit a different role?\u003C/li\u003E\n\u003C/ul\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EGetting to know the volunteer\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan\u003ESometimes, you may not know the volunteer very well, or it\u0027s not been possible to get the information you need beforehand.\u00A0\u003C/span\u003E\u003Cspan\u003EFor example, you might be new in your role or team, or the volunteer may be long overdue a review.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EIn this situation, planning time into the conversation to get to know one other, and possibly have more than one meeting, might be the best way forward.\u003C/span\u003E\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan\u003ESometimes, you may not know the volunteer very well, or it\u0027s not been possible to get the information you need beforehand. \u003C/span\u003E\u003Cspan\u003EFor example, you might be new in your role or the volunteer may be long overdue a review. \u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EIn this situation, planning time into the conversation to get to know one other, and possibly have more than one meeting, might be the best way forward.\u003C/span\u003E\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EPreparing your agenda\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EReviews are two-way conversations, so make sure your agenda is flexible. You might want to spend more time talking about a certain topic than others, and that\u2019s fine. It\u0027s helpful to\u00A0be clear in your mind about your priorities for the conversation.\u00A0\u003C/p\u003E\n\u003Cp\u003EThis example might help you structure your agenda.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EIntroduction and setting the scene:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EStart the conversation positively. Smile, relax, and welcome them.\u003C/li\u003E\n\u003Cli\u003ERe-cap on the purpose of the review, the agenda and timings. Let them know you\u2019re here to chat about their volunteering so you can help them have the best possible experience.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EHow things have been going over the past year:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat\u2019s gone well? What have they achieved? How have they contributed? What are their strengths?\u003C/li\u003E\n\u003Cli\u003EWhat were their proudest moments? What have they enjoyed the most?\u003C/li\u003E\n\u003Cli\u003EHave any difficulties occurred? What are their views on the difficulties?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EHow things are at the moment:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EDo they enjoy volunteering?\u003C/li\u003E\n\u003Cli\u003EAre they happy in their current role or team? Consider their time commitment, tasks, and the skills they\u2019re gaining. Would they like a change?\u003C/li\u003E\n\u003Cli\u003EDo they feel like they\u2019re developing themselves?\u003C/li\u003E\n\u003Cli\u003EAre they getting on with the rest of the team?\u003C/li\u003E\n\u003Cli\u003EDo they feel they\u2019ve had enough support and learning?\u003C/li\u003E\n\u003Cli\u003EHave they done their required learning? If not, what support do they need to complete it?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EThinking about the future:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat do they want to get out of their volunteering experience?\u003C/li\u003E\n\u003Cli\u003EWould they benefit from any changes?\u003C/li\u003E\n\u003Cli\u003EWhat other support do they need?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EAgreeing the next steps:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat are their ideas for development? What skills would they like to learn?\u003C/li\u003E\n\u003Cli\u003EWhat goals should you set for the next 6\u201312 months?\u003C/li\u003E\n\u003Cli\u003EWhen will you have your next review?\u003C/li\u003E\n\u003C/ul\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EReviews are two-way conversations, so make sure your agenda is flexible. You might want to spend more time talking about a certain topic than others, and that\u2019s fine. It\u0027s helpful to\u00A0be clear in your mind about your priorities for the conversation.\u00A0\u003C/p\u003E\n\u003Cp\u003EThis example might help you structure your agenda.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EIntroduction and setting the scene:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EStart the conversation positively. Smile, relax, and welcome them.\u003C/li\u003E\n\u003Cli\u003ERe-cap on the purpose of the review, the agenda and timings. Let them know you\u2019re here to chat about their volunteering so you can help them have the best possible experience.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EHow things have been going over the past year:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat\u2019s gone well? What have they achieved? How have they contributed? What are their strengths?\u003C/li\u003E\n\u003Cli\u003EWhat were their proudest moments? What have they enjoyed the most?\u003C/li\u003E\n\u003Cli\u003EHave any difficulties occurred? What are their views on the difficulties?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EHow things are at the moment:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EDo they enjoy volunteering?\u003C/li\u003E\n\u003Cli\u003EAre they happy in their current role? Consider their time commitment, tasks, and the skills they\u2019re gaining. Would they like a change?\u003C/li\u003E\n\u003Cli\u003EDo they feel like they\u2019re developing themselves?\u003C/li\u003E\n\u003Cli\u003EAre they getting on with the rest of the team?\u003C/li\u003E\n\u003Cli\u003EDo they feel they\u2019ve had enough support and training?\u003C/li\u003E\n\u003Cli\u003EHave they done their required training? If not, what support do they need to complete it?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EThinking about the future:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat do they want to get out of their volunteering experience?\u003C/li\u003E\n\u003Cli\u003EWould they benefit from any changes?\u003C/li\u003E\n\u003Cli\u003EWhat other support do they need?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EAgreeing the next steps:\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWhat are their ideas for development? What skills would they like to learn?\u003C/li\u003E\n\u003Cli\u003EWhat goals should you set for the next 6\u201312 months?\u003C/li\u003E\n\u003Cli\u003EWhen will you have your next review?\u003C/li\u003E\n\u003C/ul\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EPreparing your feedback\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs part of your conversation, create a comfortable space to express your thoughts about their volunteering.\u003C/p\u003E\n\u003Cp\u003EProviding feedback is more than just talking about things that might not be going well. It\u0027s also about recognising what they\u2019re good at and showing appreciation for their time and dedication.\u003C/p\u003E\n\u003Cp\u003EThink of specific situations, actions or behaviours you\u2019d like to give feedback on, and explain the impact they\u2019ve had on the rest of the team or the young people.\u003C/p\u003E\n\u003Cp\u003EHere are some examples: \u0027I\u2019ve noticed that you\u2019ve been running the icebreakers at Beavers, and they seem to really enjoy them. Well done!\u0027 or \u0027You\u2019ve taken the lead on organising the logistics of the past camp, which allowed the rest of the team to focus on the programme. Thank you for that!\u0027\u003C/p\u003E\n\u003Cp\u003EYou could write them down beforehand and bring notes to the review.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs part of your conversation, create a comfortable space to express your thoughts about their volunteering.\u003C/p\u003E\n\u003Cp\u003EProviding feedback is more than just talking about things that might not be going well. It\u0027s also about recognising what they\u2019re good at and showing appreciation for their time and dedication.\u003C/p\u003E\n\u003Cp\u003EThink of specific situations, actions or behaviours you\u2019d like to give feedback on, and explain the impact they\u2019ve had on the rest of the team or the young people.\u003C/p\u003E\n\u003Cp\u003EHere are some examples: \u2018I\u2019ve noticed that you\u2019ve been running the icebreakers at Beavers, and they seem to really enjoy them. Well done!\u2019 or \u2018You\u2019ve taken the lead on organising the logistics of the past camp, which allowed the rest of the team to focus on the programme. Thank you for that!\u2019\u003C/p\u003E\n\u003Cp\u003EYou could write them down beforehand and bring notes to the review.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EHelping the other person to prepare\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf a volunteer has never had a review before, explain what reviews are. You could share the\u003Cspan\u003E\u00A0\u003C/span\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/\u0022 title=\u0022Review Process\u0022\u003Ereviews webpage\u003C/a\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Ewith them.\u003C/p\u003E\n\u003Cp\u003E\u003Cspan class=\u0022NormalTextRun SCXW144965692 BCX0\u0022\u003ESharing the agenda with them will help them prepare and reflect on what they\u2019d like to talk about with you. \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW144965692 BCX0\u0022\u003EYou might also suggest they take a look at the Review Form at scouts.org.uk and put their thoughts down as part of their preparation the review meeting. Find out how to view the Review form with the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/reviews/\u0022 title=\u0022Digital tool guide: Reviews\u0022\u003EDigital tool guide: Reviews\u003C/a\u003E.\u00A0\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003EIf the conversation might be challenging, you could use the invite to separate the person from the problem. For example, explain that you\u0027d like to discuss a particular problem with them. Check out the\u003Cspan\u003E\u00A0\u003C/span\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/constructive-conversations/\u0022 title=\u0022Constructive conversations\u0022\u003Econstructive conversation\u003C/a\u003E\u00A0webpages for more tips and guidance.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf a volunteer has never had a review before, explain what reviews are. You could share the\u003Cspan\u003E \u003C/span\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/\u0022 title=\u0022Review Process\u0022\u003Ereviews webpage\u003C/a\u003E\u003Cspan\u003E\u00A0\u003C/span\u003Ewith them.\u003C/p\u003E\n\u003Cp\u003ESharing the agenda with them will help them prepare and reflect on what they\u2019d like to talk about with you.\u003C/p\u003E\n\u003Cp\u003EIf the conversation might be challenging, you could use the invite to separate the person from the problem. For example, explain that you\u0027d like to discuss a particular problem with them. 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Please go to\u00A0\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/reviews-guidance-for-line-managers/\u0022 title=\u0022Reviews guidance for line managers\u0022\u003EReviews Guidance for Line Managers\u003C/a\u003E\u00A0if you\u0027re looking for information about the current reviews process.\u003C/p\u003E","link":null,"colour":"#ca1a10","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Find out what group I\u0027m in","body":"\u003Cp\u003EPlease note that this page refers to two different groups, please select the group you\u0027re in. This reflects recent changes to our Volunteer Experience. If you\u0027re not sure which group you\u0027re in, please ask your local Transformation Lead or check out our list (link to explanation page - to be created).\u003C/p\u003E","link":{"name":"scouts.org.uk","id":null,"url":"/","newWindow":false,"target":null},"colour":"#0061ce","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ECreate the right atmosphere\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOne of the main reasons we have reviews is to hear how volunteers think things are going.\u202FThe review should be a safe space for them to share thoughts, feelings, and ideas.\u003C/p\u003E\n\u003Cp\u003EAs the person that leads the team, try your best to create the right atmosphere. Let them speak freely, before giving your opinion. For example, you could start the conversation with \u0027Tell me about how you\u2019ve found the past twelve months.\u0027\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan data-contrast=\u0022none\u0022\u003EOne of the main reasons we have reviews is to hear how volunteers think things are going.\u202FThe review should be a safe space for them to share thoughts, feelings, and ideas.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022none\u0022\u003EAs a line manager, try your best to create the right atmosphere. \u003C/span\u003E\u003Cspan data-contrast=\u0022none\u0022\u003ELet them speak freely, before giving your opinion. For example, you could start the conversation with \u0027Tell me about how you\u2019ve found the past twelve months.\u0027\u003C/span\u003E\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EAsk open ended questions\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOpen questions start with words such as \u0027why\u0027, \u0027how\u0027, \u0027what\u0027 and \u0027tell me about\u2026\u0027. They\u2019re questions that need a more detailed answer than just a simple \u0027yes\u0027 or \u0027no\u0027. Some examples are:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EHow are you getting on with your tasks?\u003C/li\u003E\n\u003Cli\u003EWhat do you enjoy the most about volunteering?\u003C/li\u003E\n\u003Cli\u003EWhat do you think are your main successes over the past year?\u003C/li\u003E\n\u003Cli\u003EYou mentioned you\u2019ve struggled to ___________. Why do you think that is?\u003C/li\u003E\n\u003Cli\u003EHow can I support you with ________?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EListen with an open mind, and take the opportunity to question further (if needed).\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOpen questions start with words such as \u2018why\u2019, \u2018how\u2019, \u2018what\u2019 and \u2018tell me about\u2026\u2019 They\u2019re questions that need a more detailed answer than just a simple \u2018yes\u2019 or \u2018no.\u2019 Some examples are:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EHow are you getting on with your tasks?\u003C/li\u003E\n\u003Cli\u003EWhat do you enjoy the most about volunteering?\u003C/li\u003E\n\u003Cli\u003EWhat do you think are your main successes over the past year?\u003C/li\u003E\n\u003Cli\u003EYou mentioned you\u2019ve struggled to ___________. Why do you think that is?\u003C/li\u003E\n\u003Cli\u003EHow can I support you with ________?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EListen with an open mind, and take the opportunity to question further (if needed).\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EKeep the conversation flexible\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhile it\u0027s important to plan for a review and think about what you\u0027ll say, it\u0027s just as important to listen to the other person and go with the flow. This could mean changing the order or even reschedule the conversation. This\u0027ll give you time to consider what\u0027s been said and the best way forward.\u003C/p\u003E\n\u003Cp\u003ESome people find it useful to have a structure to follow. Others find having a structure difficult to remember, and confusing.\u003C/p\u003E\n\u003Cp\u003EDo what you feel most comfortable with. A simple structure to remember is:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat you said - \u003C/strong\u003ERepeat back to the person what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat I heard - \u003C/strong\u003ECheck your understanding of what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we agreed - \u003C/strong\u003EAim to reach agreements and any talk about actions\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we need - \u003C/strong\u003ETalk about what\u0027s needed to complete any actions\u003C/li\u003E\n\u003C/ul\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhile it\u0027s important to plan for a review and think about what you\u0027ll say, it\u0027s just as important to listen to the other person and go with the flow. This could mean changing the order or even reschedule the conversation. This\u0027ll give you time to consider what\u0027s been said and the best way forward.\u003C/p\u003E\n\u003Cp\u003ESome people find it useful to have a structure to follow. Others find having a structure difficult to remember, and confusing.\u003C/p\u003E\n\u003Cp\u003EDo what you feel most comfortable with. A simple structure to remember is:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat you said - \u003C/strong\u003ERepeat back to the person what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat I heard - \u003C/strong\u003ECheck your understanding of what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we agreed - \u003C/strong\u003EAim to reach agreements and any talk about actions\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we need - \u003C/strong\u003ETalk about what\u0027s needed to complete any actions\u003C/li\u003E\n\u003C/ul\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ECreate a moment to celebrate\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ERecognising success plays a big part in keeping volunteers motivated.\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EEveryone likes to feel appreciated in different ways. Some like a quiet \u0027well done\u0027 at the end of a session, others like a certificate they can pin on their fridge.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003ETake this opportunity to recognise what they are doing well, the work they do, and the time they dedicate to Scouts.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ERecognising success plays a big part in keeping volunteers motivated.\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EEveryone likes to feel appreciated in different ways. Some like a quiet \u0027well done\u0027 at the end of a session, others like a certificate they can pin on their fridge.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003ETake this opportunity to recognise what they are doing well, the work they do, and the time they dedicate to Scouts.\u003C/p\u003E","label":"Create a moment to celebrate"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ETips for giving difficult feedback\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESeparate\u00A0the person from the problem: \u003C/strong\u003EStick to the facts and let the person know that the problem about, for example a particular behaviour, skill set or event that has happened.\u00A0\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EGet to the point:\u003C/strong\u003E Be compassionate, but say what you need to. Try not to drag out the conversation for longer than needed.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe honest:\u003C/strong\u003E Treat it as \u2018honest\u2019 feedback, rather than \u2018bad\u2019 feedback. Telling the truth is respectful, even if the volunteer might not like what they\u2019re hearing. Remind them that you\u2019re giving them feedback to help them develop and to help make their volunteering experience better.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe specific:\u003C/strong\u003E Tell them what you\u2019ve seen, heard, or observed. Focus on behaviour that can change, rather than personality traits. Be descriptive without being judgmental. Try not to rely on examples from other people, as they may see the situation differently.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHighlight the effect:\u003C/strong\u003E Explain the consequences of their actions or behaviour on others, whether it\u2019s intended or not. Check they understand the impact they\u2019re having \u2013 this could be good or bad.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EOwn the feedback:\u003C/strong\u003E Make sure you agree with the feedback you\u2019re giving, and check you\u2019re not just saying it because someone else told you to.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EExpress concern:\u003C/strong\u003E This is better than expressing anger, frustration, or disappointment.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHave a calm mind:\u003C/strong\u003E You\u2019re more likely to say something you don\u2019t mean or react badly if you\u2019re not in control of your emotions.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EListen to them:\u003C/strong\u003E After sharing difficult feedback, make sure you listen to the volunteer to understand their view or thoughts.\u003C/p\u003E\n\u003Cp\u003EExamples of specific feedback:\u003C/p\u003E\n\u003Cp\u003E\u2018Have you found it difficult to plan the programme for the Pack, at times? Could you use some support?\u2019\u003C/p\u003E\n\u003Cp\u003E\u2018One of your goals for this year was to fundraise for the next phase of the campsite project, but it seems that no fundraising activity has happened.\u2019\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESeparate\u00A0the person from the problem: \u003C/strong\u003EStick to the facts and let the person know that the problem about, for example a particular behaviour, skill set or event that has happened.\u00A0\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EGet to the point:\u003C/strong\u003E Be compassionate, but say what you need to. Try not to drag out the conversation for longer than needed.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe honest:\u003C/strong\u003E Treat it as \u0027honest\u0027 feedback, rather than \u0027bad\u0027 feedback. Telling the truth is respectful, even if the volunteer might not like what they\u2019re hearing. Remind them that you\u2019re giving them feedback to help them develop and to help make their volunteering experience better.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe specific:\u003C/strong\u003E Tell them what you\u2019ve seen, heard, or observed. Focus on behaviour that can change, rather than personality traits. Be descriptive without being judgmental. Try not to rely on examples from other people, as they may see the situation differently.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHighlight the effect:\u003C/strong\u003E Explain the consequences of their actions or behaviour on others, whether it\u2019s intended or not. Check they understand the impact they\u2019re having \u2013 this could be good or bad.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EOwn the feedback:\u003C/strong\u003E Make sure you agree with the feedback you\u2019re giving, and check you\u2019re not just saying it because someone else told you to.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EExpress concern:\u003C/strong\u003E This is better than expressing anger, frustration, or disappointment.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHave a calm mind:\u003C/strong\u003E You\u2019re more likely to say something you don\u2019t mean or react badly if you\u2019re not in control of your emotions.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EListen to them:\u003C/strong\u003E After sharing difficult feedback, make sure you listen to the volunteer to understand their view or thoughts.\u003C/p\u003E\n\u003Cp\u003EExamples of specific feedback:\u003C/p\u003E\n\u003Cp\u003E\u2018Have you found it difficult to plan the programme for the Pack, at times? Could you use some support?\u2019\u003C/p\u003E\n\u003Cp\u003E\u2018One of your goals for this year was to fundraise for the next phase of the campsite project, but it seems that no fundraising activity has happened.\u2019\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EIf the conversation doesn\u0027t go as expected\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAfter some reviews, you or the volunteer might not be sure on next steps. Maybe something unexpected came up during the conversation, or you need more time to think. If this happens, it\u2019s completely fine.\u003C/p\u003E\n\u003Cp\u003ETry not to feel pressured into making a quick decision on the spot. Instead, agree a time to have a follow-up conversation. In the meantime, you can take some time to process the initial review and think about the next steps.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAfter some reviews, you or the volunteer might not be sure on next steps. Maybe something unexpected came up during the conversation, or you need more time to think. If this happens, it\u2019s completely fine.\u003C/p\u003E\n\u003Cp\u003ETry not to feel pressured into making a quick decision on the spot. Instead, agree a time to have a follow-up conversation. In the meantime, you can take some time to process the initial review and think about the next steps.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EClose the conversation\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs you bring the conversation to an end, you could use your notes to:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003Erecap what you\u2019ve discussed\u003C/li\u003E\n\u003Cli\u003Ehighlight any actions you\u2019ve agreed on, who\u2019s responsible for doing them and by when\u003C/li\u003E\n\u003Cli\u003Eexplain what the next steps are and how you will record the conversation (this could be an email for an informal review)\u003C/li\u003E\n\u003Cli\u003Eagree when their next review will be\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003ELast, but not least, remember to thank them for their time.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs you bring the conversation to an end, you could use your notes to:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003Erecap what you\u2019ve discussed\u003C/li\u003E\n\u003Cli\u003Ehighlight any actions you\u2019ve agreed on, who\u2019s responsible for doing them and by when\u003C/li\u003E\n\u003Cli\u003Eexplain what the next steps are and how you will record the conversation (this could be an email for an informal review)\u003C/li\u003E\n\u003Cli\u003Eagree when their next review will be\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003ELast, but not least, remember to thank them for their time.\u003C/p\u003E","label":"Close the conversation"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0 \u00A0\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/constructive-conversations/introduction/\u0022 title=\u0022Constructive conversations resources\u0022\u003EGuidance for having a constructive conversation\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/\u0022 title=\u0022Review Process\u0022\u003EReviews webpage\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#f1f1f1","title":"Useful links","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Explore celebration resources","body":"\u003Cp\u003E\u003Cspan\u003EExplore our recognition resources to find something to put a smile on your volunteers\u0027 faces and thank them.\u003C/span\u003E\u003C/p\u003E","link":{"name":"Celebrating success","id":null,"url":"/volunteers/running-things-locally/tools-to-support-leadership-teams/celebrating-success/","newWindow":false,"target":null},"colour":"#0061ce","title":"Resources to celebrate volunteers","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Read article from CharityComms","body":"\u003Cp\u003EEven if you\u2019re well prepared for the conversation, sometimes things get emotional and the discussion heats up.\u003C/p\u003E\n\u003Cp\u003EWhen dealing with people\u2019s reactions, keep calm and remember to breathe and pause before you respond to them. If your emotions are running high, you might need to take a short break or reschedule the meeting to make sure you\u2019re in the best frame of mind.\u003C/p\u003E\n\u003Cp\u003ERemember that, if the other person becomes aggressive, you can choose to end the conversation.\u003C/p\u003E\n\u003Cp\u003ECharityComms\u0027 article \u0027Tips on having and managing difficult conversations\u0027 talks about how you can help the conversation to flow, encourage someone to open up, diffuse anger and calm stress.\u003C/p\u003E","link":{"name":"Charity comms articles on difficult conversations","id":null,"url":"https://www.charitycomms.org.uk/tips-on-having-and-managing-difficult-conversations","newWindow":false,"target":null},"colour":"#002f6c","title":"Responding to high emotions","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""}]}],"config":null}]},"prev":{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/preparing-for-the-review/","title":"Preparing for the review"},"next":{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/after-the-review/","title":"After the review"},"allParts":[{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/understanding-reviews/","title":"Understanding reviews"},{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/preparing-for-the-review/","title":"Preparing for the review"},{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/during-the-review/","title":"During the review"},{"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/after-the-review/","title":"After the review"}],"link":"/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/during-the-review/","id":47200,"nodeName":"During the review","title":"During the review","type":"codexPart","image":{"url":"/media/12108/fdl-hp.jpg?width=800\u0026height=450\u0026v=1dab8e1b20252a0","caption":"Scouts purple logo","type":"jpg","size":93039,"width":1268,"height":664,"altText":"An image of a purple background showing the white Scouts logo"},"assets":null,"headerOptions":{"headerTitle":"During the review","headerSubTitle":null,"headerCta":null,"headerCtaText":null,"headerCtaLink":null,"headerBackgroundColour":null,"showSEOImage":false,"headerBackgroundImage":null,"quickLinks":null},"searchDescription":"Information to help Team Leaders and Lead Volunteers to conduct reviews, creating a good atmosphere and keeping the conversation flexible ","subHeader":"Information to help Team Leaders and Lead Volunteers to conduct reviews, creating a good atmosphere and keeping the conversation flexible ","browserTitle":null,"silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC80NzIwMCJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/running-things-locally/tools-to-support-leadership-teams/review-process/reviews-guidance-for-team-leaders/during-the-review/"},{"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"","body":"","link":null,"colour":"#ca1a10","title":"This page is under construction.","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Plain","cta":"","body":"\u003Cp\u003EWe\u0027re preparing guidance for transformation. Please go to\u00A0\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/reviews-guidance-for-line-managers/\u0022 title=\u0022Reviews guidance for line managers\u0022\u003EReviews Guidance for Line Managers\u003C/a\u003E\u00A0if you\u0027re looking for information about the current reviews process.\u003C/p\u003E","link":null,"colour":"#ca1a10","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Find out what group I\u0027m in","body":"\u003Cp\u003EPlease note that this page refers to two different groups, please select the group you\u0027re in. This reflects recent changes to our Volunteer Experience. If you\u0027re not sure which group you\u0027re in, please ask your local Transformation Lead or check out our list (link to explanation page - to be created).\u003C/p\u003E","link":{"name":"scouts.org.uk","id":null,"url":"/","newWindow":false,"target":null},"colour":"#0061ce","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003EMost reviews have one of three outcomes. Here are the actions you need to take for each of these and how to communicate them:\u003C/p\u003E\n\u003Ch3\u003EContinuing in the role or team\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022OutlineElement Ltr SCXW140818404 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW140818404 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003EYou\u2019re both happy for them to continue in the same role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003Eand team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003E, with their main tasks and responsibilities staying the same (or with some small changes).\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW140818404 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW140818404 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003EIn this case, you should agree the goals for the next 6\u201312 months, who\u2019ll provide support and when (if it\u2019s needed), and the date to have the next review. \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003EThe next formal review date is automatically suggested in 3 years, but you can manually change it by logging in to scouts.org.uk.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW140818404 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW140818404 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun CommentStart SCXW140818404 BCX0\u0022\u003EAfter a formal review, you\u2019ll complete the\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003E Review Form by logging in to scouts.org.uk.\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003E The volunteer can also access the Review Form and complete the confirmation of review notes\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003E.\u00A0\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW140818404 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW140818404 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003EBoth you and the volunteer have access to the Review Form you filled in through scouts.org.uk until the next review.\u00A0\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003E\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW140818404 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW140818404 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003EYou\u2019ll find more information on how to complete these steps on the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/reviews/\u0022 title=\u0022Digital tool guide: Reviews\u0022\u003EDigital tool guide: Reviews\u003C/a\u003E.\u003C/span\u003E\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW140818404 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW140818404 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003EIf there are changes to their tasks and responsibilities, agree with the volunteer when and how these changes will be implemented and, if appropriate, how you\u2019ll tell the rest of the team.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW140818404 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW140818404 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW140818404 BCX0\u0022\u003EIf you\u2019re conducting an informal review you don\u2019t need to complete the Review Form. It\u2019s recommended that you can share the notes of the conversation with the volunteer in writing, summarising what they\u2019ve done well, their opportunities to develop, or ways to make their volunteering experience better.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYou\u2019re both happy for them to continue in the same role, with their main tasks and responsibilities staying the same (or with some small changes).\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EIf there are changes to their tasks and responsibilities, make sure you update their role description, and agree how you\u2019ll tell the rest of the team\u003C/li\u003E\n\u003Cli\u003EAgree goals for the next 6\u201312 months\u003C/li\u003E\n\u003Cli\u003EAgree who\u2019ll provide support and when (if it\u2019s needed)\u003C/li\u003E\n\u003Cli\u003EAgree on a date to have the next review\u003C/li\u003E\n\u003Cli\u003E\u003Cspan\u003EShare your notes with the volunteer\u003C/span\u003E\u003C/li\u003E\n\u003Cli\u003EIf you\u2019re having a formal review, complete the \u003Ca href=\u0022https://prod-cms.scouts.org.uk/media/12463/appointment-review-form-editable-final.pdf\u0022 title=\u0022AR form\u0022\u003EAR Form\u003C/a\u003E and return it to your Appointments Secretary. They\u2019ll update Compass, if needed.\u003C/li\u003E\n\u003C/ul\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EChanging role or team\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022OutlineElement Ltr SCXW107674334 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW107674334 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003EYou both agree that their skills \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003Eand interests\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003E would better suit a different role \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003Eor team\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003E.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW107674334 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW107674334 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003EAfter the review, you\u2019ll complete the \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003EReview Form \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003Eby logging in to scouts.org.uk.\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003E The volunteer can also access the Review Form and complete the confirmation of review notes.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW107674334 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW107674334 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003EYou\u2019ll find more information on how to complete these steps on the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/reviews/\u0022 title=\u0022Digital tool guide: Reviews\u0022\u003EDigital tool guide: Reviews\u003C/a\u003E.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW107674334 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW107674334 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003EChanging to a new role or team probably means the volunteer will have a new Team Leader or Lead Volunteer to support them on their volunteer journey. Get in touch with them to agree how you\u2019ll conduct the change.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW107674334 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW107674334 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003EOnce in their new role or team, their new Team Leader or Lead Volunteer will plan their induction and support them with any learning they might need.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW107674334 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW107674334 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW107674334 BCX0\u0022\u003ERemember to agree with the volunteer how you\u2019ll inform the changes to the rest of the team. You can also chat through any ideas about filling the role they\u2019re leaving.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYou\u2019re both agree that their skills would better suit a different role.\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cspan\u003EShare your notes with the volunteer\u003C/span\u003E\u003C/li\u003E\n\u003Cli\u003EComplete the \u003Ca href=\u0022https://prod-cms.scouts.org.uk/media/12463/appointment-review-form-editable-final.pdf\u0022 title=\u0022AR form\u0022\u003EAR Form\u003C/a\u003E and return it to your Appointments Secretary. They\u2019ll update Compass.\u003C/li\u003E\n\u003Cli\u003EWait for the change of role, to go through the appropriate Appointments Process\u003C/li\u003E\n\u003Cli\u003EAgree how you\u2019ll tell the rest of the team\u003C/li\u003E\n\u003Cli\u003EChat through any ideas about filling the role they\u2019re leaving\u003C/li\u003E\n\u003Cli\u003ESee what support and training they\u2019ll need in their new role\u003C/li\u003E\n\u003Cli\u003EPlan a date for their induction to their new role\u003C/li\u003E\n\u003C/ul\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ELeaving the team or Scouts\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cdiv class=\u0022OutlineElement Ltr SCXW65259660 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW65259660 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003EYou both agree they should leave Scouts, even if it\u2019s just for a break.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW65259660 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW65259660 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003EIf appropriate, agree with the volunteer the plans for when they\u2019ll leave, how you\u2019ll inform the team, and any arrangements to fill their role.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW65259660 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW65259660 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003ERemember to thank them for their volunteering and, if appropriate, leave the door open for them to come back, and talk about how you can stay in touch while they\u2019re away.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW65259660 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW65259660 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003EAfter the review, you\u2019ll fill in the \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003EReview Form \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003Eby logging in to scouts.org.uk.\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003E The volunteer can also access the Review Form and complete the confirmation of review notes.\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW65259660 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW65259660 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003EYou\u2019ll find more information on how to complete these steps on the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/reviews/\u0022 title=\u0022Digital tool guide: Reviews\u0022\u003EDigital tool guide: Reviews\u003C/a\u003E.\u003C/span\u003E\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW65259660 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW65259660 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003EOnce the volunteer is ready to leave Scouts, you\u2019ll need to end their role at scouts.org.uk. If they have multiple roles, you might need to act together with other Team Leaders or Lead Volunteers to close all their roles and end their membership.\u00A0\u003C/span\u003E\u00A0\u003C/p\u003E\n\u003C/div\u003E\n\u003Cdiv class=\u0022OutlineElement Ltr SCXW65259660 BCX0\u0022\u003E\n\u003Cp class=\u0022Paragraph SCXW65259660 BCX0\u0022\u003E\u003Cspan class=\u0022NormalTextRun SCXW65259660 BCX0\u0022\u003EYou\u2019ll find more information on the ending someone\u2019s role in POR rule 16.5 [LINK].\u003C/span\u003E\u003C/p\u003E\n\u003C/div\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYou both agree they should leave Scouts, even if it\u2019s just for a break.\u003C/p\u003E\n\u003Cp\u003EIf appropriate,\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EAgree on plans for when they\u2019ll leave\u003C/li\u003E\n\u003Cli\u003ETalk about any ideas for filling the role they\u2019re leaving\u003C/li\u003E\n\u003Cli\u003ELeave the door open for them to come back, and talk about how you can stay in touch while they\u2019re away\u003C/li\u003E\n\u003Cli\u003EAgree on how you\u2019ll tell the rest of the team\u00A0\u003C/li\u003E\n\u003Cli\u003EComplete the \u003Ca rel=\u0022noopener\u0022 href=\u0022https://prod-cms.scouts.org.uk/media/12463/appointment-review-form-editable-final.pdf\u0022 target=\u0022_blank\u0022 title=\u0022AR form\u0022\u003EAR Form\u003C/a\u003E and return it to your Appointments Secretary. They\u2019ll update Compass.\u003C/li\u003E\n\u003Cli\u003ECheck if a \u003Ca rel=\u0022noopener\u0022 href=\u0022https://prod-cms.scouts.org.uk/media/12464/cs-form.docx\u0022 target=\u0022_blank\u0022 title=\u0022Cancellation form\u0022\u003ECancellation/Suspension (CS) Form \u003C/a\u003Eneeds to be completed.\u003C/li\u003E\n\u003Cli\u003E\u003Cspan\u003EShare your notes with the volunteer\u003C/span\u003E\u003Cspan\u003E\u003C/span\u003E\u003C/li\u003E\n\u003C/ul\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ECommunicating the outcome\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf there are changes to a volunteer\u2019s role or tasks, if they\u2019re deciding to leave Scouts, or the outcomes of the review will affect the rest of your team, it\u2019s important to tell them.\u003C/p\u003E\n\u003Cp\u003EYou might also need to share any changes with your Lead Volunteer. There\u0027s no need to share things about the volunteer\u2019s own experience, such as their personal opportunities for development.\u003C/p\u003E\n\u003Cp\u003EIf appropriate, you might suggest the volunteer shares the news in their own time and using their own words. Make sure they can share it in a way that\u2019s more comfortable to them. The team will still need some communication from you.\u003C/p\u003E\n\u003Cp\u003EWhen sharing the news, be clear about what\u2019s changing and when the change is happening, and let them know your plans for finding a replacement, if needed.\u003C/p\u003E\n\u003Cp\u003EBe mindful and respectful, and keep the details only between you and the volunteer. For example, you don\u0027t need to share the reason they\u2019re deciding to leave or change roles, or any other sensitive information you talked about.\u003C/p\u003E\n\u003Cp\u003EOnly share what really needs to be known by the rest of the team.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003EIf there are changes to a volunteer\u2019s role or tasks, \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003Eif\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003E they\u2019re deciding to leave Scouts, \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003Eor the outcomes of the review will affect the rest of your team, \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003Eit\u2019s important to tell t\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003Ehem\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003E. \u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan class=\u0022NormalTextRun SCXW181054761 BCX0\u0022\u003EYou might also need to share any changes with your line manager. There\u0027s no need to share things about the volunteer\u2019s own experience, such as their personal opportunities for development.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003EIf appropriate, you might suggest the volunteer shares the news in their own time and using their own words. Make sure they can share it in a way that\u2019s more comfortable to them. The team will still need some communication from you.\u003C/p\u003E\n\u003Cp\u003EWhen sharing the news, be clear about what\u2019s changing and when the change is happening, and let them know your plans for finding a replacement, if needed.\u003C/p\u003E\n\u003Cp\u003EBe mindful and respectful, and keep the details only between you and the volunteer. For example, you don\u0027t need to share the reason they\u2019re deciding to leave or change roles, or any other sensitive information you talked about.\u003C/p\u003E\n\u003Cp\u003EOnly share what really needs to be known by the rest of the team.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EFurther Support\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf you\u2019re not sure what to do next, or you just want someone to bounce ideas off, ask your Lead Volunteer for support.\u003C/p\u003E\n\u003Cp\u003EConsider whether the volunteer might need more support from you or other members of the team. You could assign them a buddy they can talk to, such as a volunteer peer or \u003Cspan class=\u0022NormalTextRun SCXW9243479 BCX0\u0022\u003Eanother \u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW9243479 BCX0\u0022\u003ELead Volunteer\u003C/span\u003E\u003Cspan class=\u0022NormalTextRun SCXW9243479 BCX0\u0022\u003E.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003ERemember \u2013 the \u003Ca href=\u0022https://www.scouts.org.uk/volunteers/staying-safe-and-safeguarding/supporting-life-issues-and-young-people/supporting-our-members/mental-health/\u0022\u003EScouts Wellbeing and Mental Health\u003C/a\u003E webpage points out where to find more support for you and for the volunteer, if it\u2019s needed.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf you\u2019re not sure what to do next, or you just want someone to bounce ideas off, ask your line manager for support.\u003C/p\u003E\n\u003Cp\u003EConsider whether the volunteer might need more support from you or other members of the team. 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