{"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"","body":"","link":null,"colour":"#ca1a10","title":"This page is under construction","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Plain","cta":"","body":"\u003Cp\u003EWe\u0027re preparing guidance for transformation. Please go to\u00A0\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/reviews-guidance-for-line-managers/\u0022 title=\u0022Reviews guidance for line managers\u0022\u003EReviews Guidance for Line Managers\u003C/a\u003E\u00A0if you\u0027re looking for information about the current reviews process.\u003C/p\u003E","link":null,"colour":"#ca1a10","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Find out what group I\u0027m in","body":"\u003Cp\u003EPlease note that this page refers to two different groups, please select the group you\u0027re in. This reflects recent changes to our Volunteer Experience. If you\u0027re not sure which group you\u0027re in, please ask your local Transformation Lead or check out our list (link to explanation page - to be created).\u003C/p\u003E","link":{"name":"scouts.org.uk","id":null,"url":"/","newWindow":false,"target":null},"colour":"#0061ce","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ECreate the right atmosphere\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOne of the main reasons we have reviews is to hear how volunteers think things are going.\u202FThe review should be a safe space for them to share thoughts, feelings, and ideas.\u003C/p\u003E\n\u003Cp\u003EAs the person that leads the team, try your best to create the right atmosphere. Let them speak freely, before giving your opinion. For example, you could start the conversation with \u0027Tell me about how you\u2019ve found the past twelve months.\u0027\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cspan data-contrast=\u0022none\u0022\u003EOne of the main reasons we have reviews is to hear how volunteers think things are going.\u202FThe review should be a safe space for them to share thoughts, feelings, and ideas.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cspan data-contrast=\u0022none\u0022\u003EAs a line manager, try your best to create the right atmosphere. \u003C/span\u003E\u003Cspan data-contrast=\u0022none\u0022\u003ELet them speak freely, before giving your opinion. For example, you could start the conversation with \u0027Tell me about how you\u2019ve found the past twelve months.\u0027\u003C/span\u003E\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EAsk open ended questions\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOpen questions start with words such as \u0027why\u0027, \u0027how\u0027, \u0027what\u0027 and \u0027tell me about\u2026\u0027. They\u2019re questions that need a more detailed answer than just a simple \u0027yes\u0027 or \u0027no\u0027. Some examples are:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EHow are you getting on with your tasks?\u003C/li\u003E\n\u003Cli\u003EWhat do you enjoy the most about volunteering?\u003C/li\u003E\n\u003Cli\u003EWhat do you think are your main successes over the past year?\u003C/li\u003E\n\u003Cli\u003EYou mentioned you\u2019ve struggled to ___________. Why do you think that is?\u003C/li\u003E\n\u003Cli\u003EHow can I support you with ________?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EListen with an open mind, and take the opportunity to question further (if needed).\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOpen questions start with words such as \u2018why\u2019, \u2018how\u2019, \u2018what\u2019 and \u2018tell me about\u2026\u2019 They\u2019re questions that need a more detailed answer than just a simple \u2018yes\u2019 or \u2018no.\u2019 Some examples are:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EHow are you getting on with your tasks?\u003C/li\u003E\n\u003Cli\u003EWhat do you enjoy the most about volunteering?\u003C/li\u003E\n\u003Cli\u003EWhat do you think are your main successes over the past year?\u003C/li\u003E\n\u003Cli\u003EYou mentioned you\u2019ve struggled to ___________. Why do you think that is?\u003C/li\u003E\n\u003Cli\u003EHow can I support you with ________?\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EListen with an open mind, and take the opportunity to question further (if needed).\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EKeep the conversation flexible\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhile it\u0027s important to plan for a review and think about what you\u0027ll say, it\u0027s just as important to listen to the other person and go with the flow. This could mean changing the order or even reschedule the conversation. This\u0027ll give you time to consider what\u0027s been said and the best way forward.\u003C/p\u003E\n\u003Cp\u003ESome people find it useful to have a structure to follow. Others find having a structure difficult to remember, and confusing.\u003C/p\u003E\n\u003Cp\u003EDo what you feel most comfortable with. A simple structure to remember is:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat you said - \u003C/strong\u003ERepeat back to the person what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat I heard - \u003C/strong\u003ECheck your understanding of what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we agreed - \u003C/strong\u003EAim to reach agreements and any talk about actions\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we need - \u003C/strong\u003ETalk about what\u0027s needed to complete any actions\u003C/li\u003E\n\u003C/ul\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhile it\u0027s important to plan for a review and think about what you\u0027ll say, it\u0027s just as important to listen to the other person and go with the flow. This could mean changing the order or even reschedule the conversation. This\u0027ll give you time to consider what\u0027s been said and the best way forward.\u003C/p\u003E\n\u003Cp\u003ESome people find it useful to have a structure to follow. Others find having a structure difficult to remember, and confusing.\u003C/p\u003E\n\u003Cp\u003EDo what you feel most comfortable with. A simple structure to remember is:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat you said - \u003C/strong\u003ERepeat back to the person what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat I heard - \u003C/strong\u003ECheck your understanding of what they said\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we agreed - \u003C/strong\u003EAim to reach agreements and any talk about actions\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Cstrong\u003EWhat we need - \u003C/strong\u003ETalk about what\u0027s needed to complete any actions\u003C/li\u003E\n\u003C/ul\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ECreate a moment to celebrate\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ERecognising success plays a big part in keeping volunteers motivated.\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EEveryone likes to feel appreciated in different ways. Some like a quiet \u0027well done\u0027 at the end of a session, others like a certificate they can pin on their fridge.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003ETake this opportunity to recognise what they are doing well, the work they do, and the time they dedicate to Scouts.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ERecognising success plays a big part in keeping volunteers motivated.\u003C/p\u003E\n\u003Cp\u003E\u003Cspan\u003EEveryone likes to feel appreciated in different ways. Some like a quiet \u0027well done\u0027 at the end of a session, others like a certificate they can pin on their fridge.\u003C/span\u003E\u003C/p\u003E\n\u003Cp\u003ETake this opportunity to recognise what they are doing well, the work they do, and the time they dedicate to Scouts.\u003C/p\u003E","label":"Create a moment to celebrate"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003ETips for giving difficult feedback\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESeparate\u00A0the person from the problem: \u003C/strong\u003EStick to the facts and let the person know that the problem about, for example a particular behaviour, skill set or event that has happened.\u00A0\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EGet to the point:\u003C/strong\u003E Be compassionate, but say what you need to. Try not to drag out the conversation for longer than needed.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe honest:\u003C/strong\u003E Treat it as \u2018honest\u2019 feedback, rather than \u2018bad\u2019 feedback. Telling the truth is respectful, even if the volunteer might not like what they\u2019re hearing. Remind them that you\u2019re giving them feedback to help them develop and to help make their volunteering experience better.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe specific:\u003C/strong\u003E Tell them what you\u2019ve seen, heard, or observed. Focus on behaviour that can change, rather than personality traits. Be descriptive without being judgmental. Try not to rely on examples from other people, as they may see the situation differently.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHighlight the effect:\u003C/strong\u003E Explain the consequences of their actions or behaviour on others, whether it\u2019s intended or not. Check they understand the impact they\u2019re having \u2013 this could be good or bad.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EOwn the feedback:\u003C/strong\u003E Make sure you agree with the feedback you\u2019re giving, and check you\u2019re not just saying it because someone else told you to.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EExpress concern:\u003C/strong\u003E This is better than expressing anger, frustration, or disappointment.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHave a calm mind:\u003C/strong\u003E You\u2019re more likely to say something you don\u2019t mean or react badly if you\u2019re not in control of your emotions.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EListen to them:\u003C/strong\u003E After sharing difficult feedback, make sure you listen to the volunteer to understand their view or thoughts.\u003C/p\u003E\n\u003Cp\u003EExamples of specific feedback:\u003C/p\u003E\n\u003Cp\u003E\u2018Have you found it difficult to plan the programme for the Pack, at times? Could you use some support?\u2019\u003C/p\u003E\n\u003Cp\u003E\u2018One of your goals for this year was to fundraise for the next phase of the campsite project, but it seems that no fundraising activity has happened.\u2019\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESeparate\u00A0the person from the problem: \u003C/strong\u003EStick to the facts and let the person know that the problem about, for example a particular behaviour, skill set or event that has happened.\u00A0\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EGet to the point:\u003C/strong\u003E Be compassionate, but say what you need to. Try not to drag out the conversation for longer than needed.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe honest:\u003C/strong\u003E Treat it as \u0027honest\u0027 feedback, rather than \u0027bad\u0027 feedback. Telling the truth is respectful, even if the volunteer might not like what they\u2019re hearing. Remind them that you\u2019re giving them feedback to help them develop and to help make their volunteering experience better.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EBe specific:\u003C/strong\u003E Tell them what you\u2019ve seen, heard, or observed. Focus on behaviour that can change, rather than personality traits. Be descriptive without being judgmental. Try not to rely on examples from other people, as they may see the situation differently.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHighlight the effect:\u003C/strong\u003E Explain the consequences of their actions or behaviour on others, whether it\u2019s intended or not. Check they understand the impact they\u2019re having \u2013 this could be good or bad.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EOwn the feedback:\u003C/strong\u003E Make sure you agree with the feedback you\u2019re giving, and check you\u2019re not just saying it because someone else told you to.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EExpress concern:\u003C/strong\u003E This is better than expressing anger, frustration, or disappointment.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EHave a calm mind:\u003C/strong\u003E You\u2019re more likely to say something you don\u2019t mean or react badly if you\u2019re not in control of your emotions.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EListen to them:\u003C/strong\u003E After sharing difficult feedback, make sure you listen to the volunteer to understand their view or thoughts.\u003C/p\u003E\n\u003Cp\u003EExamples of specific feedback:\u003C/p\u003E\n\u003Cp\u003E\u2018Have you found it difficult to plan the programme for the Pack, at times? Could you use some support?\u2019\u003C/p\u003E\n\u003Cp\u003E\u2018One of your goals for this year was to fundraise for the next phase of the campsite project, but it seems that no fundraising activity has happened.\u2019\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EIf the conversation doesn\u0027t go as expected\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAfter some reviews, you or the volunteer might not be sure on next steps. Maybe something unexpected came up during the conversation, or you need more time to think. If this happens, it\u2019s completely fine.\u003C/p\u003E\n\u003Cp\u003ETry not to feel pressured into making a quick decision on the spot. Instead, agree a time to have a follow-up conversation. In the meantime, you can take some time to process the initial review and think about the next steps.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAfter some reviews, you or the volunteer might not be sure on next steps. Maybe something unexpected came up during the conversation, or you need more time to think. If this happens, it\u2019s completely fine.\u003C/p\u003E\n\u003Cp\u003ETry not to feel pressured into making a quick decision on the spot. Instead, agree a time to have a follow-up conversation. In the meantime, you can take some time to process the initial review and think about the next steps.\u003C/p\u003E","label":"All other Counties"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003EClose the conversation\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs you bring the conversation to an end, you could use your notes to:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003Erecap what you\u2019ve discussed\u003C/li\u003E\n\u003Cli\u003Ehighlight any actions you\u2019ve agreed on, who\u2019s responsible for doing them and by when\u003C/li\u003E\n\u003Cli\u003Eexplain what the next steps are and how you will record the conversation (this could be an email for an informal review)\u003C/li\u003E\n\u003Cli\u003Eagree when their next review will be\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003ELast, but not least, remember to thank them for their time.\u003C/p\u003E","label":"Early Adopters Counties"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAs you bring the conversation to an end, you could use your notes to:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003Erecap what you\u2019ve discussed\u003C/li\u003E\n\u003Cli\u003Ehighlight any actions you\u2019ve agreed on, who\u2019s responsible for doing them and by when\u003C/li\u003E\n\u003Cli\u003Eexplain what the next steps are and how you will record the conversation (this could be an email for an informal review)\u003C/li\u003E\n\u003Cli\u003Eagree when their next review will be\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003ELast, but not least, remember to thank them for their time.\u003C/p\u003E","label":"Close the conversation"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0 \u00A0\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/constructive-conversations/introduction/\u0022 title=\u0022Constructive conversations resources\u0022\u003EGuidance for having a constructive conversation\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/running-things-locally/recruiting-and-managing-volunteers/review-process/\u0022 title=\u0022Review Process\u0022\u003EReviews webpage\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#f1f1f1","title":"Useful links","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Explore celebration resources","body":"\u003Cp\u003E\u003Cspan\u003EExplore our recognition resources to find something to put a smile on your volunteers\u0027 faces and thank them.\u003C/span\u003E\u003C/p\u003E","link":{"name":"Celebrating success","id":null,"url":"/volunteers/running-things-locally/tools-to-support-leadership-teams/celebrating-success/","newWindow":false,"target":null},"colour":"#0061ce","title":"Resources to celebrate volunteers","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Read article from CharityComms","body":"\u003Cp\u003EEven if you\u2019re well prepared for the conversation, sometimes things get emotional and the discussion heats up.\u003C/p\u003E\n\u003Cp\u003EWhen dealing with people\u2019s reactions, keep calm and remember to breathe and pause before you respond to them. 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