{"alias":"contentPage","byline":null,"standfirst":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Ch3\u003EFAQs for applicants\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThis depends on where you volunteer. Ideally, we\u2019ll require at least one piece of photo ID. For more information on the criminal record checking process, please see the relevant country below for more information.\u0026nbsp;\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/criminal-record-checks/england-and-wales/\u0022 title=\u0022England and Wales\u0022\u003EEngland and Wales\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/criminal-record-checks/british-scouting-overseas-and-british-overseas-territories/\u0022 title=\u0022British Scouting Overseas\u0022\u003EBritish Scouting Overseas\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/criminal-record-checks/scotland/\u0022 title=\u0022Scotland\u0022\u003EScotland\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/criminal-record-checks/northern-ireland/\u0022 title=\u0022Northern Ireland\u0022\u003ENorthern Ireland\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","label":"What do I need to do to complete my criminal record check and what ID is required?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYour Lead Volunteer will direct you to the appropriate ID checker, as this varies depending on your role. Please note, your ID checker must not be a family member. Your Lead Volunteer can help you with any other queries as well. You can also speak to our team at UKHQ by emailing \u003Ca href=\u0022mailto:support@scouts.org.uk\u0022\u003Esupport@scouts.org.uk\u003C/a\u003E or live chat on our website.\u0026nbsp;\u003C/p\u003E","label":"Who can help me complete my criminal record check?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThis is only possible in exceptional circumstances, if you do not have the required photo ID, if you are a BSO applicant contact \u003Ca href=\u0022mailto:disclosures@scouts.org.uk\u0022\u003Edisclosures@scouts.org.uk\u003C/a\u003E for advice.\u003C/p\u003E\n\u003Cp\u003EIf you are a Young Leader or Young Helper aged 15 yrs and 8mths and have been told that you require a PVG disclosure to carry out a regulated role in Scotland you can follow the guidance on our \u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/criminal-record-checks/scotland/\u0022 title=\u0022Scotland\u0022\u003ECriminal Record Checking Process in Scotland\u003C/a\u003E page\u003C/p\u003E","label":"Is it possible to do a paper criminal record check instead of online?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYes, you\u2019ll need to complete a criminal record check for both the country you live in and the country you volunteer in.\u003C/p\u003E","label":"I live in one country and volunteer in another, do I need to complete more than one criminal record check?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWe offer a number of ways to make sure volunteers who are transgender can complete their criminal record check without needing to disclose their gender identity if they don\u2019t want to. You can find out more on our guidance for \u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/criminal-record-checks/supporting-trans-volunteers-with-criminal-record-checks/\u0022 title=\u0022Supporting Trans Volunteers through the Appointment and Vetting Process\u0022\u003Esupporting trans volunteers\u003C/a\u003E with the criminal record checking process.\u003C/p\u003E","label":"How can I avoid sharing unwanted information related to my gender identity?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhere you Scout determines the agency that processes your criminal record check and the ID requirements. The ID checker can go through different combinations of ID required with you, as there are different routes you can take with your application.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EIf you\u2019ve never held the required identity documents for a criminal record check, your application can\u2019t be completed online. Speak to your ID checker about the ID you hold and they will contact the Lead Volunteer. They will contact the Safeguarding Team for advice.\u003C/p\u003E","label":"I only have some of the ID required, can I still complete a criminal record check?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EAt Scouts, the safety of our young people and volunteers is our priority. Criminal record checks are a large part of how we make Scouts a safe environment.\u003C/p\u003E\n\u003Cp\u003EIn England, Wales and Northern Ireland, new volunteers waiting for their criminal record check, and existing volunteers (whose checks have expired and are waiting for their repeat application) can only volunteer when supervised (being within hearing and sight distance) by another volunteer with a valid and in-date criminal record check.\u003C/p\u003E\n\u003Cp\u003EHowever, you won\u2019t be able to stay overnight until your new criminal record check is in place and the National Vetting Process is complete.\u003C/p\u003E\n\u003Cp\u003EIf you only volunteer very occasionally, for example a parent helping out every few months by making refreshments, you must always be supervised by another volunteer with a valid criminal record check. You can\u2019t volunteer to stay at an overnight event either.\u003C/p\u003E\n\u003Cp\u003EIn Scotland, volunteers are not able to start a regulated role in Scotland until their PVG disclosure has been viewed and risk assessed by the UKHQ Safeguarding Team, even if they have had a PVG disclosure for another organisation. Attending without a completed PVG but under supervision is no longer permitted.\u003C/p\u003E\n\u003Cp\u003EThis includes including adult volunteers such as Trustees and parents on a rota to help at unit meetings or with activities, and those young people aged 16-17 who are Young Leaders, supporting other young people in Scouts as part of the Duke of Edinburgh Scheme or as another type of Young Helper.\u003C/p\u003E","label":"Can I still volunteer without a completed criminal record check?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EScouts is an inclusive organisation and we welcome members from all backgrounds, but we need to do criminal record checks to keep Scouts safe.\u003C/p\u003E\n\u003Cp\u003EYour criminal record check will show past convictions, cautions, offences, reprimands and final warnings. It may also show information that statutory agencies wish to make Scouts aware of.\u003C/p\u003E\n\u003Cp\u003ECriminal record checks then help us decide whether potential volunteers are appropriate for Scouts or not.\u003C/p\u003E\n\u003Cp\u003EWhat we consider acceptable can be found in the \u003Ca href=\u0022/por/16-adult-roles/\u0022 title=\u002216. Adult Roles\u0022\u003ESafeguarding, Vetting and Decision Guidance\u003C/a\u003E section within POR. This shows how we categorise and make decisions following a criminal record check.\u003C/p\u003E","label":"I\u0027m concerned what my criminal record check might show and I don\u2019t understand what\u2019s acceptable."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThis depends on whether there\u2019s adverse information within your criminal record check, the type of check, and where you volunteer.\u003C/p\u003E\n\u003Cp\u003EThere are different stages after a criminal record check is complete:\u003C/p\u003E\n\u003Cp\u003EFirst, UKHQ are notified whether your criminal record check is clear or not. Depending on where you volunteer, they\u2019ll then ask to see an original copy of your criminal record check certificate, or automatically receive it from the appropriate agency.\u003C/p\u003E\n\u003Cp\u003EThe Safeguarding Team will then use the \u003Ca href=\u0022/por/16-adult-roles/\u0022 title=\u002216. Adult Roles\u0022\u003ESafeguarding, Vetting and Decision Guidance\u003C/a\u003E to decide on next steps and who needs to be involved.\u003C/p\u003E","label":"Who has to know about the contents of my criminal record check?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWe don\u2019t currently subscribe to the update service. We require enhanced checks for our volunteers, as part of creating a safe environment for our young people. As not all update subscriptions provide this option, the amount of suitable checks that could take place through this service at this time don\u2019t warrant an organisation subscription.\u003C/p\u003E","label":"I\u2019m an existing volunteer who subscribes to the update service and I need to renew my criminal record check. How can I do this?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYes. Asylum seekers and refugees can have a criminal record check, however providing the right documents and address history might be a little challenging.\u00A0\u003C/p\u003E\n\u003Cp\u003EUnderstand how you can \u003Ca href=\u0022/volunteers/staying-safe-and-safeguarding/criminal-record-checks/supporting-asylum-seekers-and-refugees-with-criminal-record-checks/\u0022 title=\u0022Supporting asylum seekers and refugees to volunteer with us\u0022\u003Esupport asylum seekers and refugees to volunteer at Scouts\u003C/a\u003E.\u003C/p\u003E","label":"Can refugees apply for a criminal record check in the UK?"}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003E\u003Cbr\u003EFAQs about Atlantic Data\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ESometimes the box to enter your details opens up behind the current screen. Try minimising your current screen and the box should appear.\u003C/p\u003E","label":"The box to enter my five-year address history is not showing, so I can\u2019t add in any details."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOnly the day of the birth or marriage certificate needs to be entered. For example, if the date is 01.05.1990, only 01 needs to be entered.\u003C/p\u003E","label":"Atlantic Data isn\u2019t accepting my date of birth or date of marriage certificate."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThe last four characters of your driving licence should be the last two letters before the gap at the end and the two numbers after the gap. Try using both lower and upper case letters as it needs to match exactly what your ID checker entered.\u0026nbsp;\u003Cbr\u003E\u0026nbsp;\u003Cbr\u003EIf you still can\u2019t move on, it may be your ID checker has entered the details incorrectly. If this\u2019s the case, please contact them as they\u2019ll need to restart your application.\u003C/p\u003E","label":"Atlantic Data is not accepting my driving licence number."}]},{"gridType":"RichTextBlock","content":"\u003Ch3\u003E\u003Cbr\u003EFAQs about ID checks\u003C/h3\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ESearch for the applicant in Atlantic Data by membership number only (without any leading zeros). Their first name should be in blue. Click on this and then on the tab \u0027Available Actions\u0027. There\u2019s an option to \u2018Cancel Application\u2019. Then, log back into scouts.org.uk. On the \u2018Disclosures\u2019 tab at the bottom left hand side of the screen, there will be a button that says \u2018Request Disclosure\u2019.\u003C/p\u003E","label":"How do I cancel an application in Atlantic Data and request a new one?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ECheck you\u2019ve entered their email address correctly, and that emails aren\u2019t going into spam/junk folders.\u003C/p\u003E","label":"The volunteer hasn\u2019t received the email inviting them to complete their application."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ELess is more in Atlantic Data! Try searching using just the applicant\u2019s membership number (without any leading zeros).\u003C/p\u003E","label":"I\u2019m trying to search for an applicant and I\u2019ve entered their membership number, first name and surname but can\u2019t find them."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ESearch for the applicant in Atlantic Data by membership number only (without any leading zeros). Their first name should be in blue. Click on this and then on the tab \u0027Available Actions\u0027. You should then see an option to resend the invite.\u003C/p\u003E","label":"How can I resend an email invitation to an applicant?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EChanges to titles, names and dates of birth can be made by getting in touch with the Scouts Support Centre. Changes to postal addresses, postcodes and email addresses can be made locally online \u0026nbsp;by members with the appropriate access.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EOnce any changes have been made, the application needs to be cancelled in Atlantic Data and a new application should be requested on scouts.org.uk. This\u2019ll carry over a new application to Atlantic Data with the updated details.\u003C/p\u003E","label":"The applicant\u2019s personal details are wrong, so the application isn\u2019t going through. Who can change the details?"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf you search for the applicant in Atlantic Data the day after you\u2019ve added them to scouts.org.uk, you should be able to find them. Please note, you won\u2019t be able to see their membership record until their 18th birthday.\u003C/p\u003E","label":"I\u2019ve added an under 18 (from 17 and half onwards) to scouts.org.uk but can\u2019t find them on Atlantic Data."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhen first selecting a birth certificate as an ID document, Atlantic Data will ask if it was issued within or after 12 months of the applicant\u2019s birth. This then prompts the next question. If the wrong answer\u2019s given, click on \u2018Choose alternative documents\u2019 which will allow you to re-select the documents.\u003C/p\u003E","label":"The applicant\u2019s birth certificate was issued 12 months or more after their birth, but Atlantic Data is asking me for a date within 12 months of birth."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhen first selecting that the birth certificate is being used as an ID document, Atlantic Data will ask if it was issued within or after 12 months of the applicant\u2019s birth. This prompts the next questions that are asked. If the wrong answer was given, click on \u2018Choose alternative documents\u2019 which will allow you to re-select the documents.\u003C/p\u003E","label":"The applicant\u2019s birth certificate was issued within 12 months of their birth but Atlantic Data is asking me for a date after 12 months of birth."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYou have to log into Atlantic Data successfully on the first try to proceed. Members who aren\u2019t transferred over straight away will be picked up in an overnight update, so if you search for them in Atlantic Data the following day, you should be able to find them.\u003C/p\u003E","label":"I\u2019ve requested an application from scouts.org.uk, but then I had to reset my password/ I entered my password incorrectly when logging into Atlantic Data and now I can\u2019t find the member."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EUnfortunately, there are known issues with this type of ID document and Atlantic Data doesn\u2019t always accept this as a form of ID. Please ask the volunteer to provide another ID document instead.\u003C/p\u003E","label":"Atlantic Data isn\u2019t accepting the applicant\u2019s firearms certificate."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThe application needs to be cancelled in Atlantic Data and the nationality should be fixed on their membership record. A new application then needs to be requested from scouts.org.uk.\u003C/p\u003E","label":"The wrong nationality was entered when the applicant was added to scouts.org.uk, which is stopping me from completing their application."}]}]}],"config":null}]},"searchDescription":"Read some of the most frequently asked questions related to criminal record checks.","pageType":null,"location":null,"browserTitle":"","versionDate":"15 July 2023","reviewDate":"01/01/0001","redirectUrl":"","id":47106,"nodeName":"Criminal record checks FAQs","title":"Criminal record checks FAQs","type":"contentPage","image":{"url":"/media/12108/fdl-hp.jpg?width=800\u0026height=450\u0026v=1dab8e1b20252a0","caption":"Scouts purple logo","type":"jpg","size":93039,"width":1268,"height":664,"altText":"An image of a purple background showing the white Scouts logo"},"assets":null,"headerOptions":{"headerTitle":"Criminal record checks FAQs","headerSubTitle":"Read our frequently asked questions relating to criminal record checks","headerCta":"","headerCtaText":"","headerCtaLink":"","headerBackgroundColour":"ffe627","showSEOImage":false,"headerBackgroundImage":null,"quickLinks":[{"caption":"","title":"Digital tool guides","url":"https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/","newWindow":false}]},"subHeader":"Read some of the most frequently asked questions related to criminal record checks.","silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC80NzEwNiJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/staying-safe-and-safeguarding/criminal-record-checks/criminal-record-checks-faqs/"}