{"subTitle":"Discover how we\u0027re improving our digital tools","backgroundImage":{"url":null,"caption":null,"type":null,"size":0,"width":0,"height":0,"altText":null},"backgroundColour":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"","body":"\u003Cp\u003EMy Membership and the Volunteering Opportunities tool are now back online following the release of the October updates.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EThank you for your patience while the system was unavailable.\u003C/p\u003E","link":null,"colour":"#006ddf","title":"Digital system update","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003ENow we\u0027ve launched our new digital tools, we\u2019re continuously improving them, resolving issues, and implementing new features, based on what you need. We\u2019re working with our developers to scope, build and test each of these improvements, and we\u0027ll be in touch when they are live in the system, so you know to go and try them out. \u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EThe dates below are subject to change, and in some cases, we may have to move things from one release to another, to make sure we\u2019ve had time to fully test them.\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003E\u003Cstrong\u003EData Explorer\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe are improving Data Explorer by adding a new view of valid criminal record checks, making it easier for volunteers with the appropriate permissions to monitor and manage compliance.\u003C/li\u003E\n\u003Cli\u003EWe are improving Data Explorer by removing outdated and no longer relevant criminal record check information, helping volunteers with the appropriate permissions focus on current compliance requirements.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EGeneral improvements\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe are improving the way duplicate member records are identified to prevent duplicate accounts being created, strengthening safeguarding and helping ensure individuals cannot bypass existing membership controls.\u003C/li\u003E\n\u003Cli\u003EWe are improving My Membership by displaying volunteers\u0027 preferred names throughout the portal, helping people be recognised by the name they are known by and making it easier to find members.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ELearning\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe are improving how Wood Badge awards work by ensuring volunteers automatically receive their Wood Badge once they have successfully completed the required learning.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EPermissions and access\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe are improving the onboarding experience by allowing volunteers with a future role start date to access My Membership earlier, so they can complete essential onboarding activities before their role begins.\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#f1f1f1","title":"Next update: October","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003ERecent improvements\u003C/h4\u003E","gtmId":"","gtmClass":""},{"type":"Plain","cta":"","body":"\u003Cp\u003EAccreditations\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe made a change to ensure members with a provisional accreditation remain visible to the appropriate people, allowing accreditations to be reviewed and made full where required.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EGeneral improvements\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe fixed an issue that could result in error messages when Channel Islands postcodes were used in My Membership.\u003C/li\u003E\n\u003Cli\u003EWe improved the way Team Leader and Lead Volunteer assignments are recalculated when roles change. This behind-the-scenes improvement reduced unnecessary system processing, helping improve system performance and efficiency while maintaining timely updates to the leadership and management structure.\u003C/li\u003E\n\u003Cli\u003EWe improved the process for cancelling Nights Away requests so volunteers no longer need to complete information that is not relevant when cancelling a request. Following this change, only key event details are required to cancel a Nights Away request, making the process quicker and easier to complete.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EMessaging and Notifications\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe fixed an issue that could prevent team messages from being sent when an attachment was included.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EPermissions and access\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe fixed an issue where some volunteers could view and access their own review through My Team Reviews.\u003C/li\u003E\n\u003Cli\u003EFollowing this change, My Team Reviews now only displays reviews that a volunteer is responsible for completing. Volunteers continue to access their own review through the appropriate area of My Membership.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EPermits\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe improved how expired permits are managed to ensure permit records remain accurate and volunteers only receive relevant notifications.\u003C/li\u003E\n\u003Cli\u003EWhen a permit reaches its expiry date, it now automatically moves to a\u003Cspan\u003E\u0026nbsp;\u003Cstrong\u003EPermit Lapsed\u003C/strong\u003E\u0026nbsp;status. If the permit holder already has a newer granted permit, the older permit is marked as lapsed without sending an expiry email. If no newer permit exists, the expiry email is sent as normal.\u003C/span\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#088486","title":"July","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u0026nbsp;\u0026nbsp;\u003Cbr\u003EPast improvements\u003C/h4\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EJuly 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe made a change to ensure members with a provisional accreditation remain visible to the appropriate people, allowing accreditations to be reviewed and made full where required.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ELead Volunteers and Team Leaders can now view all pending, full and expired accreditations for volunteers in their unit using Member Search, in the same way they can through the Team view.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EFebruary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u0027re testing a new Leadership Support accreditation available for use soon, and will be sharing resources to explain what this is and how it can be used soon.\u003C/li\u003E\n\u003Cli\u003EWe introduced a new Duke of Edinburgh Lead accreditation, and will be sharing resources to explain what this is and how it can be used soon.\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E","label":"Accreditations"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EMay 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul style=\u0022margin-top: 0cm;\u0022\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve improved date filtering in Data Explorer for disclosure reporting. New filter options for 60 and 90 days have been added, along with clearer wording for existing date filters.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where postal address fields were showing as \u201CN/A\u201D in Data Explorer and member search. Address information now displays correctly when viewing team directories and running queries.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve improving how criminal record checks are shown in Data Explorer so expired checks don\u2019t disappear too early while a new check is in progress. An expired check will remain visible until the new check has been forwarded to authority, and will reappear if the new request is cancelled or withdrawn. Only the relevant disclosure is affected, and reporting remains accurate throughout.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve also made a change so that checks with the Disclosure Required status also appear in the \u0027Requires local action\u0027 query, to help present a complete view of tasks to complete.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where actions linked to roles were not updating correctly in Data Explorer. Changes made to member records (such as disclosures, internal checks, or references) now refresh properly so Data Explorer shows the most up-to-date information.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve updated Data Explorer so young person data is only visible to those who need it. Adult volunteers without the appropriate permissions will not see data for members aged under 18. This ensures compliance and protects young people\u2019s information while allowing volunteers to manage membership as needed.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixing an issue where the confirmation dialog stayed visible after deleting a dashboard in Data Explorer. Previously, when a dashboard was deleted, the \u201CYes/No\u201D dialog didn\u2019t close automatically, even though the deletion was successful. Now, the dialog closes as expected once the dashboard is deleted, making the process smoother and easier to use.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EDecember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve further improved Data Explorer performance. We\u2019ve investigated the root cause with our supplier and implemented optimisations to make it faster and more responsive.\u003C/li\u003E\n\u003Cli\u003EWe corrected the \u0027County\u0027 field in the Permit table within Data Explorer so it displays the County/Area/Region rather than the County from the postal address, making it easier to see the correct location for permits.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve adding role start dates to the Welcome Conversation and Learning Compliance queries to make it easier to track and understand learning progress against when a role began.\u003C/li\u003E\n\u003Cli\u003EWe added Team Type and Parent Team as available fields to use in your filters and queries.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve renamed and improved most Data Explorer dashboards to make it clearer what information they are showing you, and make it easier to find the data you need, without building your own personalised queries and dashboards.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe added explainer text to Data Explorer Dashboards so it\u0027s now clearer what data each Query is returning.\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe improved the Disclosures and Awards dashboards in Data Explorer to make them load faster and work more smoothly. These changes should reduce delays when viewing data, helping you to access the information you need quickly.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJune 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ENew fields to Data Explorer tables, including Accreditation, Start Date, Role Status, Communications Email, and Length of Service. This improved previous dashboards and queries that show compliance data and progress through the Joining Journey for Team Leaders and Lead Volunteers.\u003C/li\u003E\n\u003Cli\u003EUpdated the way dates are formatted in Data Explorer. This will mean tables can now be sorted by date in Data Explorer, where this hadn\u0027t been working for all users.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2025\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EQuery results now match the applied filters.\u003C/li\u003E\n\u003Cli\u003EDownloads now match what you see on screen in My Membership.\u003C/li\u003E\n\u003Cli\u003EReports can now be downloaded, passwords are sent to emails, and download links remain valid for longer and appear in notifications.\u003C/li\u003E\n\u003Cli\u003ENew Data Explorer queries have been added to help close down holding roles, to split out non-members who haven\u0027t signed in from members who haven\u0027t signed in, and to help monitor completion of the new Safety Learning course.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EApril 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ENew Data Explorer queries have been added:\n\u003Cul\u003E\n\u003Cli\u003ETo help identify volunteers who are still in Holding Roles,\u003C/li\u003E\n\u003Cli\u003ETo split out non-members who haven\u0027t signed in from members who haven\u0027t signed in,\u003C/li\u003E\n\u003Cli\u003EAnd to help monitor completion of the new Safety Learning course.\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EQuery results now match the applied filters.\u003C/li\u003E\n\u003Cli\u003EDownloads now match what you see on screen in My Membership.\u003C/li\u003E\n\u003Cli\u003EReports can now be downloaded, passwords are sent to emails, and download links remain valid for longer and appear in notifications.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EFebruary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EFilters now working for membership number, name and other fields in Data Explorer\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EReviews can now be filtered by unit in Data Explorer\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EThe counts on the Diversity and Inclusion dashboard are now accurate\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EVolunteers who haven\u2019t had learning before are now showing on the Learning Compliance Dashboard with the relevant due dates.\u003C/li\u003E\n\u003Cli\u003EAdding emails to Data Explorer functionality is now visible.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u0026nbsp;\u003C/p\u003E","label":"Data Explorer"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EGuides have been updated and now include writing new user guides for My Learning.\u003C/li\u003E\n\u003C/ul\u003E","label":"Digital Tool Guides"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EMay 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul style=\u0022margin-top: 0cm;\u0022\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where some volunteers received an access error when trying to request a criminal record check for a member in their unit. Volunteers can now request criminal record checks for team members within the same unit, without seeing an access error.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve improved the criminal record check request journey to make the information clearer when confirming a volunteer\u2019s ID. Guidance on checking member details and acceptable identification is easier to see, and additional help explains what to do if the correct ID is not available.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u0027ve made a change so all Trustees in Scotland have the correct criminal record check in place. When a member is assigned a Trustee role, the system now automatically triggers a PVG Disclosure check if one is not already valid. This is following changes made by Disclosure Scotland.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ENovember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EOnly volunteers with Full or Provisional \u002B System roles are now synced with Atlantic Data.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where some automatically created disclosure renewals didn\u0027t show up in My Membership or Data Explorer.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u0027ve updated logic in the system to treat Gibraltar as a non-resident country. This means disclosure and local checks for volunteers in Gibraltar now follow non-resident rules, and UK checks will only apply if they\u2019ve previously lived in the UK.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EDisclosure requests are now visible to the requester, where a volunteer holds a role elsewhere in the hierarchy.\u003C/li\u003E\n\u003Cli\u003EDisclosure Support Volunteers can now process criminal record checks.\u003C/li\u003E\n\u003Cli\u003EUpdates to the Disclosures wording to reflect recent changes in ID requirements in Scotland and Northern Ireland.\u003C/li\u003E\n\u003Cli\u003ECriminal record checks / disclosures can now be cancelled in Atlantic Data by the requester.\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EFebruary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ERegistered address is now shown when viewing a volunteer\u2019s disclosure records (instead of \u2018Postal Address\u2019)\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWhen viewing Disclosures for other volunteers, the link to Atlantic Data now shows\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ECompleted criminal record checks/disclosures and Welcome Conversations are now recognised as completed steps of the Role Approval Audit.\u003C/li\u003E\n\u003Cli\u003EMore volunteers in England and Wales now have visibility in Atlantic Data to support the Volunteer Joining Journey and have the permissions to complete this.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u0026nbsp;\u003C/p\u003E","label":"Disclosures / criminal record checks"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EJuly 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe fixed an issue that could result in error messages when Channel Islands postcodes were used in My Membership.\u003C/li\u003E\n\u003Cli\u003EWe improved the way Team Leader and Lead Volunteer assignments are recalculated when roles change. This behind-the-scenes improvement reduced unnecessary system processing, helping improve system performance and efficiency while maintaining timely updates to the leadership and management structure.\u003C/li\u003E\n\u003Cli\u003EWe improved the process for cancelling Nights Away requests so volunteers no longer need to complete information that is not relevant when cancelling a request. Following this change, only key event details are required to cancel a Nights Away request, making the process quicker and easier to complete.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJune 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve added a historic view of approved Nights Away Notifications to help volunteers see past activity. Nights Away Approvers and Lead Volunteers are now able to view a list of approved Nights Away events from their unit for up to one year after the event.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul style=\u0022margin-top: 0cm;\u0022\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where searches in My Membership could return no results if extra spaces were accidentally added before or after the search term. Searches now automatically ignore leading and trailing spaces, making sure the correct member, unit or permit records are returned.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where some member profiles could not be opened from search results in My Membership. In certain cases, selecting a member from the search results caused a blank screen to appear, however, profiles will now open correctly when selected from search results.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where the review date shown in the roles table could appear incorrectly or display N/A. The review date now shows the correct scheduled date for the next review of that role.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where some Lead Volunteers or Team Leaders could see a server error when trying to view Nights Away applications for units below them in the hierarchy. Leaders can now open and review Nights Away applications from their teams as expected, giving them the correct oversight of activities happening within their area.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve improved the wording across several areas of My Membership to make instructions clearer and easier to follow. Updates to headings, navigation labels and guidance text have been made to help make sure information is consistent and that volunteers understand what actions to take when using the system.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue with address lookup, so it now works as expected when entering or updating address details.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where Reviews remained open even after the form had been completed. Linked actions now automatically show as completed once the review is signed off.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve added an optional parent or guardian contact section for volunteers aged under 18, including Young Leaders, Explorer Scouts and Young Helpers. This allows parent or guardian details to be recorded and used where appropriate for safeguarding and communications.\u003Cbr\u003EProviding this information is optional. If added, it may be used to copy parents or guardians into relevant emails or for safeguarding purposes. These details will only be visible to authorised roles and will be automatically removed when the young person turns 18.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve made it possible to add volunteers aged under 18 to the system. This makes sure young people are added to the system through the correct journey, rather than being added via the adult volunteer process. The new option sits alongside \u201CAdd an adult\u201D in key areas, guiding volunteers through a dedicated young person registration flow with the right age checks and role options.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve improved the functionality for Support Centre requests, under HQ services. This allows us to customise the text based on the Case type, making it clear what information needs to be submitted.\u003C/li\u003E\n\u003Cli\u003EWe can now choose whether Diversity \u0026amp; Inclusion data is requested, based on the roles a volunteer has. Volunteers will only be asked for information that\u2019s relevant and appropriate for their role and age group. Nationality and legal sex will continue to be collected for everyone, while other Diversity \u0026amp; Inclusion details will only be requested where required.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve addressed Declaration errors on Apple devices. Some volunteers experienced a server error when submitting the declaration.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve added a new Declaration for Young Leaders and for Helpers, to make sure Declaration copy is relevant to each role.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where date filters weren\u2019t working in certain tables and on mobile. We\u2019ve updated the date pickers so filtering works correctly across all affected tables, including multiple date fields, and behaves the same as on the desktop version.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve updated the Declaration text in My Membership to include information about criminal record checks in Scotland, and what you can and can\u0027t do before your result has been issued.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve introduced the Visiting Scotland accreditation, so Groups/Districts in Scotland can support existing Scouts volunteers from outside of Scotland to apply to join the PVG scheme.\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EDecember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u0027ve added a confirmation step when adding new members, so that before saving, you see a summary of the details you\u0027ve entered so you can review and confirm the information - this will help prevent errors and make sure the correct details are added.\u003C/li\u003E\n\u003Cli\u003EWe improved how volunteers are added to units. A new \u2018Add volunteer\u2019 tile is on the My Membership landing page, along with a menu option, making it quicker to add new or existing adult volunteers to a unit and add them to a team.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve made role status visible on mobile, so you can see whether a role is Provisional/Full as you would on desktop.\u003C/li\u003E\n\u003Cli\u003EWe updating the Reviews logic, so when a role ends, any future-dated reviews are cancelled and current reviews are removed.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue with role approval audit dates where opening a role showed today\u2019s date instead of the correct audit review date.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve updated the role closure reasons to match the Autumn 2025 edition of POR.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ENovember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EActions taken in My Membership, such as managing awards and sending bulk communications, should now process without failure. This means you shouldn\u0027t need to repeat tasks or contact the Support Centre for help.\u003C/li\u003E\n\u003Cli\u003EWe updated how the system checks a unit\u2019s permission type so it looks for an exact match instead of a \u201Csimilar to\u201D match. We\u2019ve also improved the unit search filter by calculating the unit prefix in advance and using it as a variable, which should make searches in Data Explorer and Member Search faster and more accurate.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve updating the Privacy/Visibility page so the headings in visibility settings are clearer. For example, \u201CAddress\u201D now shows as \u201CPostal address,\u201D \u201CPhone number\u201D as \u201CContact number,\u201D and \u201CPrimary email\u201D as \u201CCommunication email.\u201D\u003C/li\u003E\n\u003Cli\u003EThere\u0027s now clearer, easy-to-understand information on the Personal Details, Diversity \u0026amp; Inclusion, and Medical Details pages about how and why your data is collected, who can see it, and how it\u2019s used.\u003C/li\u003E\n\u003Cli\u003EThe issue affecting References awaiting a Manual Check has been fixed. Notifications are now sent when these are received, and the server error no longer happens.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u0027ve made changes to make the workflows running behind the scenes run more reliably, reducing the likelihood of \u0027bulk publish fail\u0027 errors, that some volunteers have been seeing when messaging, submitting applications, and adding volunteers.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve updated the diversity and inclusion questions to make sure fields are editable and not pre-populated, and to make it clearer about the purpose for requesting the information.\u003C/li\u003E\n\u003Cli\u003EWhen you apply for a minibus permit or create a support request, you\u2019ll now see clear, easy-to-understand information about the process, payment, and who to contact for help. This ensures you know what to expect, how to complete your request, and where to reach the Support Centre if you need assistance.\u003C/li\u003E\n\u003Cli\u003EWhen submitting a Nights Away Notification, the venue name field will now limit you to 50 characters to prevent errors. You\u2019ll also see a helpful message reminding you to keep the venue name short, so your application can be submitted smoothly without any technical issues.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2025\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ETeam Leaders are now able to manage volunteers in sub-teams of their team.\u003C/li\u003E\n\u003Cli\u003EImprovements to recording and updating suspension decisions in the system, meaning that all the relevant information is available in one place.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ETables in My Membership are now sorted in a more helpful way. For example, the Actions table will default to showing new actions at the top.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EFebruary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EMembers of a Team are now visible on the Team page as well as through member search\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EThe requirement to upload an attachment to a suspension investigation has been removed\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EThe redundant \u2018Save\u2019 button has been removed from Role Approval Audits\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EImprovements have been made to the mobile user experience\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003ENights Away permit now in alphabetical order in permit activities\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EVolunteers removed from Nights Away applications will no longer be visible for the approver for checking compliance\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ESecurity on scouts.org.uk has been made more robust with the implementation Cloudflare.\u003C/li\u003E\n\u003Cli\u003EThe \u2018Opening Date\u2019 is no longer changed to the \u2018Modification Date\u2019 when you update Unit information. \u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EVolunteers with roles across multiple levels can now select the correct groups and add roles and accreditations to volunteers from \u2018Member Search\u2019. \u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWording of emails across the system has been updated for greater clarity.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve added more text to the system so it\u2019s easier to navigate.\u003C/li\u003E\n\u003C/ul\u003E","label":"General improvements"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EDecember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed learning completion status so once all required learning is done, the system correctly shows it as \u2018Completed\u2019 so roles can progress to full without delays.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ENovember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where some new volunteers were not setup on My Learning, meaning they can\u2019t access or complete their learning.\u003C/li\u003E\n\u003Cli\u003EWe made an update so learning is only marked as complete on a record when the skill has been achieved. This makes sure learning status and compliance are always accurate and clear.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u0027ve improved how learning data is synced between My Learning and records on My Membership to make sure your learning history is always up to date and visible in My Membership as expected.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ENew roles are no longer held from becoming full by incomplete First Response learning.\u003C/li\u003E\n\u003Cli\u003EMembers\u0027 learning is now showing, when you navigate to their personal details through the list of Active Members on the Team page.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EApril 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWood Badges are now automatically updated in My Membership once the required learning is completed in My Learning.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ELearning suspensions will now be automatically lifted when the required learning is completed.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003ELearning Assessors can now see all that they need to in My Learning.\u003C/li\u003E\n\u003Cli\u003EThe system now quickly updates your role status once learning is completed.\u003C/li\u003E\n\u003C/ul\u003E","label":"Learning "},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EJuly 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe fixed an issue that could prevent team messages from being sent when an attachment was included.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul style=\u0022margin-top: 0cm;\u0022\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where criminal record check expiry notifications were not being sent to country-level volunteers and their line managers. Notifications will now be sent as expected when a criminal record check is due to expire within the next 14 days or has expired, making sure the right people are alerted to take action.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where some updates in My Membership could fail to save correctly due to background system errors. This should reduce the number of \u201Cpublish fail\u201D notifications received when completing actions such as updating awards and references.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue on mobile where selecting multiple notifications did not correctly mark them as read or archive them. Multi-select now works as expected on mobile, bringing the experience in line with desktop.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where provisional members were unable to view archived notifications and saw an access error instead.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue on mobile where actions were not displaying in the correct order. Actions now keep their default sorting in both portrait and landscape views.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve made a change so we can copy Lead Volunteer(s) and Default Team Leader(s) into emails. Following this change, a Default Team Leader will be copied into compliance emails to members. In future, we\u0027ll also bring this data into Data Explorer.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where the \u201CIs not empty\u201D filter on Subject or Description in Notifications didn\u0027t work correctly.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve updated the content in some emails sent by the system, to improve clarity, including the email volunteers receive when their last role closes, and the email volunteers receive when they have new/outstanding Actions and/or Notifications in My Membership.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EDecember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve improved notifications so you only receive an alert when there are genuinely new updates.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve improved notification management so you can archive, sort and filter notifications, making it easier to keep your notifications organised.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve improving the First Aid learning notifications so Team Leaders are only alerted when an expiry date approaches.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve improved Review reminders so notifications are sent at the correct intervals, preventing daily duplicate alerts once the review window is reached.\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve completed a proof of concept, so that from the January release, emails sent by HQ can be copied to Default Team Leaders and/or Lead Volunteers - this will primarily be used to improve learning and criminal record check expiry emails.\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ENovember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed how disclosure expiry notifications works so if you\u0027ve already renewed your disclosure, you (and your line manager) no longer receive alerts about an older one expiring.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u0027ve fixed the Actions page, as it had been showing a blank grey screen on mobile devices. It\u0027ll work as intended across all devices.\u003Cbr\u003EAction reminder emails will now only be sent when an action is genuinely required.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJune 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe have created an email for members who are suspended with the reasons Disclosure Expired or Safety and Safeguarding learning not complete and in date. When switched on, the member will receive an email confirming their suspension, with their Lead Volunteer copied in. We will communicate with Lead Volunteers about switching this on, shortly.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EEmails go to nominated communications email addresses.(Some system e-mails like password resets are designed to go to the login address).\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EEmails from My Learning will use correspondence email address for new volunteers.\u003C/li\u003E\n\u003Cli\u003EEmails from Scouts HQ will start to use correspondence email address (emails will transition over to our new tool during March).\u003C/li\u003E\n\u003Cli\u003EThe content of some notifications has been updated.\u003C/li\u003E\n\u003Cli\u003EYou will be notified if a member hasn\u2019t completed their profile when requesting a disclosure for them.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EFebruary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EThe email volunteers receive when they have outstanding actions and notifications in My Membership will now be sent after 3 days (down from 7 days).\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003ENotifications from My Learning switched on.\u003C/li\u003E\n\u003C/ul\u003E","label":"Messaging and Notifications"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EJuly 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe fixed an issue where some volunteers could view and access their own review through My Team Reviews.\u003C/li\u003E\n\u003Cli\u003EFollowing this change, My Team Reviews now only displays reviews that a volunteer is responsible for completing. Volunteers continue to access their own review through the appropriate area of My Membership.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul style=\u0022margin-top: 0cm;\u0022\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve improved how roles and accreditations are linked to Units. When a role or accreditation is assigned at a specific unit, it now automatically applies to that unit and the units beneath it in the hierarchy.\u003C/li\u003E\n\u003Cli class=\u0022MsoNormal\u0022 style=\u0022mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\u0022\u003EWe\u2019ve fixed an issue where some accreditations were incorrectly granting additional access in Atlantic Data. Accreditations now only pass the accreditation access required, while roles continue to pass the appropriate team and role permissions.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where syncing permissions to sub-teams of Leadership Teams could create duplicate or incorrect permission sets. Permission syncing now updates correctly and sends a single confirmation, making sure permissions remain accurate and consistent across teams.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u0027ve updated the permissions for the Chair role and Recruiter accreditation to make sure they can do what they expect to do. This means the permission sets Chairs and Recruiters hold fully match the\u0026nbsp;\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/user-permissions-and-personal-data/\u0022 title=\u0022User permissions and personal data\u0022\u003EPermissions Dashboard\u003C/a\u003E.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve also updated the permissions for Permit Assessors and Approvers - they can now see permit data in Data Explorer for members in their hierarchy, to assist with reviewing Permit applications.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve introduced a new role type for young people aged 14-18 to make sure young people who take on volunteer roles are managed with the correct safeguarding processes, system access, and compliance rules. With this role type, the system will apply the right protections automatically, including appropriate data visibility and communication restrictions.\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve introduced Young Leader, Explorer Scout and Young Helper roles (with limited permissions) for the purpose of carrying out PVG scheme applications in Scotland.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u2019ve made a change so young people cannot be given an adult role until they are at least 17.5yrs. When assigning a new role to a volunteer under 17.5 years old, you\u0027ll only see the appropriate roles. Once a member turns 17.5, adult roles can be provisionally assigned, giving access to necessary learning. This will help make sure volunteers only receive communications and system functionality appropriate for their age/role.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe made a change behind the scenes to improve how access is given to volunteers with certain accreditations (such as First Aid Trainers or Learning Assessors). This update made sure that only the permissions specifically linked to an accreditation are applied, and that permissions are not accidentally inherited from wider team roles.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJune 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EPermit Applications, Nights Away Notification forms, References and Award Nominations submitted by Lead Volunteers or Approvers are now available to be approved by other approvers (if appointed) in the Unit, rather than jumping up a level.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EFebruary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EUpdate to permissions sets for accreditations\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EUpdate to permissions sets for roles\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EUpdate to permission sets for teams\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EUpdate of accreditation to Team mappings\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EFebruary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EGroup Leadership Team Permissions have been improved so Group Leadership Team Members can help manage the Group\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EThe permissions set for Team Members of the Leadership Team has been updated to allow these volunteers to see detailed information for volunteers in their hierarchy. This change applies to volunteers with a role directly in the Leadership Team (for example, volunteers who have a \u2018Team Member\u2019 role, a Youth Lead or Transformation Lead role in that team), and not to ex-officio team members.\u003C/li\u003E\n\u003Cli\u003EWhen creating a new sub-team, the \u2018inherit permissions\u2019 button is now set to \u0027no\u0027 by default. To arrange for sub-teams to inherit the permissions of the parent team, users will need to push the toggle to \u2018yes\u2019.\u003C/li\u003E\n\u003Cli\u003EVolunteers with a primary role in a sub team have appropriate system access and permissions. Sub team members can see each other, use member search, access awards, apply for permits, and view messages. Additionally, sub team Lead Volunteers can access volunteer enquiries and data explorer.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u0026nbsp;\u003C/p\u003E","label":"Permissions and access"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EJuly 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe improved how expired permits are managed to ensure permit records remain accurate and volunteers only receive relevant notifications.\u003C/li\u003E\n\u003Cli\u003EWhen a permit reaches its expiry date, it now automatically moves to a\u0026nbsp;\u003Cstrong\u003EPermit Lapsed\u003C/strong\u003E status. If the permit holder already has a newer granted permit, the older permit is marked as lapsed without sending an expiry email. If no newer permit exists, the expiry email is sent as normal.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMarch 2026\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve fixed an issue where permit prerequisites did not display correctly in My Membership. Prerequisite information now syncs and shows accurate details, rather than appearing as \u201CN/A\u201D.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EDecember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe improved the guidance and help text on the Permit Application, Nights Away Request, and My Qualifications pages to make it easier to find the right information and complete tasks with confidence.\u003C/li\u003E\n\u003Cli\u003EWe made it easier to see a team member\u2019s full permit history. Lead Volunteers (including Group Lead Volunteers) and Team Leaders can now view both active and lapsed permits in My Membership, including details like activity, category, type, status, and date lapsed.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EPermit expiry dates are now visible on My Membership.\u003C/li\u003E\n\u003Cli\u003EPermit renewals can now be submitted without any issues.\u003C/li\u003E\n\u003C/ul\u003E","label":"Permits"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe applied a change to stop volunteers from being blocked when trying to sign into scouts.org.uk. We are aware that this hasn\u0027t fixed the issue for all volunteers, and are continuing to work on this.\u0026nbsp;\u003C/li\u003E\n\u003Cli\u003EWe\u0027ve made some security updates which will mean after 5 incorrect password attempts, the account will be locked for 30 minutes.\u003C/li\u003E\n\u003C/ul\u003E","label":"Signing in and out of scouts.org.uk"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESeptember 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EWe\u2019ve improved how reference details show up across My Membership to make sure you and your team can easily see the latest status of your references. You now get notified promptly if a reference needs extra checks, so nothing gets missed and the process moves smoothly. This will help you keep track of references clearly and know when you need to take action.\u003C/li\u003E\n\u003Cli\u003EReferences now include an additional option of \u201C6-12 months\u201D for how long you\u2019ve known the volunteer, so you can provide a more accurate answer. You\u2019ll only be able to select one time period, and some small wording fixes have been made to improve clarity.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EMay 2025\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EThe Role Approval Audit no longer shows Reference/Welcome Conversations as outstanding for volunteers who previously held full roles. Guidance was shared with County/Area/Region and District Lead Volunteers on who was impacted, and the steps to take where References and Welcome Conversations were needed. Where they were not needed, we\u0027ve been working on correcting data in the background. We\u0027ll continue to monitor this until all holding roles are closed down, at which point the issue should stop occurring.\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003E\u003Cstrong\u003EJanuary 2025\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EThe system no longer allows Team Leaders to record themselves as the \u2018independent observer\u2019 of a Welcome Conversation.\u003C/li\u003E\n\u003Cli\u003EReferences and Welcome Conversations are no longer being requested for volunteers in Holding roles or for those with data against historic roles on Compass.\u003C/li\u003E\n\u003Cli\u003EReferees now receive reference requests directly from the system.\u0026nbsp;\u003C/li\u003E\n\u003C/ul\u003E","label":"Welcome Conversations and References"}]}]}],"config":null}]},"sections":[{"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"type":"Promo","cta":"","body":"\u003Cp\u003EOn this page you\u0027ll find some of the most common queries we\u0027re getting about our digital tools:\u0026nbsp;\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022#LoggingIn\u0022 data-anchor=\u0022#LoggingIn\u0022\u003ESigning In\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#TeamsRoles\u0022 data-anchor=\u0022#TeamsRoles\u0022\u003ETeams \u0026amp; Roles\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Permits\u0022 data-anchor=\u0022#Permits\u0022\u003EPermits\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#NightsAwayNotifications\u0022 data-anchor=\u0022#NightsAwayNotifications\u0022\u003ENights Away Notifications\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#ActionsNotifications\u0022 data-anchor=\u0022#ActionsNotifications\u0022\u003EActions/Notifications\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Learning\u0022 data-anchor=\u0022#Learning\u0022\u003ELearning\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#WelcomeConversations\u0022 data-anchor=\u0022#WelcomeConversations\u0022\u003EWelcome Conversations\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#f1f1f1","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Cstrong\u003E\u003Ca id=\u0022LoggingIn\u0022\u003E\u003C/a\u003ESigning In\u003C/strong\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho needs to know\u003C/strong\u003E: Volunteers experiencing issues signing into scouts.org.uk.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESolution\u003C/strong\u003E: Clear your scouts.org.uk cookies for all time, from your browser or use direct links to the digital tools:\u003C/p\u003E\n\u003Cp\u003E\u003Ca href=\u0022/umbraco/membership.scouts.org.uk\u0022\u003Emembership.scouts.org.uk\u003C/a\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Ca href=\u0022/umbraco/learn.scouts.org.uk\u0022\u003Elearn.scouts.org.uk\u003C/a\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Ca href=\u0022/umbraco/volunteeringopportunities.scouts.org.uk\u0022\u003Evolunteeringopportunities.scouts.org.uk\u003C/a\u003E\u003C/p\u003E","label":"Error showing when using scouts.org.uk or our digital tools. This includes messages that say \u0027400 and 524 Error\u0027."},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E Contact the \u003Ca href=\u0022##\u0022 title=\u0022Awards and recognition\u0022 data-anchor=\u0022#\u0022\u003EAwards Team\u003C/a\u003E at UKHQ who will send you a nomination form to complete and return. The nomination will be processed manually.\u00A0\u003C/p\u003E","label":"Roles that don\u0027t require a criminal record check can\u0027t be nominated for awards"}]},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Cstrong\u003E\u0026nbsp;\u00A0\u003C/strong\u003E\u003C/h4\u003E\n\u003Ch4\u003E\u003Cstrong\u003E\u003Ca id=\u0022TeamsRoles\u0022\u003E\u003C/a\u003ETeams \u0026amp; Roles\u003C/strong\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho needs to know\u003C/strong\u003E: Lead Volunteers and Team Leaders.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EStatus: \u003C/strong\u003EOngoing\u003C/p\u003E\n\u003Cp\u003EA change is scheduled for the December release to remove review requirements from roles that do not need them.\u003C/p\u003E\n\u003Cp\u003EAs a temporary measure, review dates for these roles can be rescheduled into the future. These roles have also been excluded from the Reviews query on Data Explorer so the data shown is accurate and relevant.\u003C/p\u003E","label":"Reviews assigned to roles that do not require them"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery:\u003C/strong\u003E Why are there duplicate expired, or required disclosure records appearing in My Membership?\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EAnswer:\u003C/strong\u003E These are as a result of historic data entry issues, and will be resolved in the release during June.\u0026nbsp;\u003C/p\u003E","label":"Duplicate disclosure data showing against volunteer records"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\n\u003Ch4\u003E\u003Cstrong\u003E\u003Ca id=\u0022Permits\u0022\u003E\u003C/a\u003EPermits\u003C/strong\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho needs to know: \u003C/strong\u003ELead Volunteers, Permit Assessors, Permit Approvers.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EStatus: \u003C/strong\u003EOngoing\u003C/p\u003E\n\u003Cp\u003EWe are working on a solution to this with our suppliers.\u003C/p\u003E","label":"During the Permit Application process, historic permits can\u0027t be seen by Assessors"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\n\u003Ch4\u003E\u003Cstrong\u003E\u003Ca id=\u0022NightsAwayNotifications\u0022\u003E\u003C/a\u003ENights Away Notifications\u003C/strong\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho needs to know: \u003C/strong\u003ELead Volunteers, Volunteers submitting Nights Away Notifications.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: When the Nights Away Notification (NAN) is not submitted by the Permit Holder, the Event Leaders details don\u0027t appear in the compliance checker during approval.\u00A0\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolutions:\u00A0\u003C/strong\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EThe Event Leader should add themselves as attending the Nights Away if they\u0027re not the Permit Holder or\u003C/li\u003E\n\u003Cli\u003EThe Nights Away Approver needs to manually check the compliance information for the Event Leader if they\u0027re not the Permit Holder\u003C/li\u003E\n\u003C/ul\u003E","label":"Event Leaders details don\u0027t appear in the compliance checker "},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: Learning requirements showing as \u0027NA\u0027 on the Nights Away Compliance checker, even though members have learning to complete.\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution: \u003C/strong\u003EIf learning is showing as NA, check what learning is required for those members.\u0026nbsp;\u003C/p\u003E","label":"Learning requirements showing as \u0027NA\u0027"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery:\u0026nbsp;\u003C/strong\u003EFirst Name and Last Name show up in place of Preferred Name and Last Name in some places on My Membership. This impacts some elements of the Nights Away Notification form, as well as Accreditations on Team pages, and other areas.\u003C/p\u003E\n\u003Cp\u003EWe are working on a solution to this with our supplier.\u003C/p\u003E","label":"Preferred name doesn\u0027t show up in place of first name in all places"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ESolution:\u0026nbsp;\u003C/strong\u003EMake sure you\u0027re accessing the Nights Away Notification via the Unit where it was submitted for.\u00A0\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EQuery: There is a bug meaning that once opened, some role holders don\u0027t see the full detail on the NAN.\u00A0\u003C/strong\u003E\u003C/p\u003E","label":"Some users struggle to find Nights Away Notifications that have been approved"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: When you attach documents to a Nights Away Notification (NAN) form and save the form, the attachments are deleted.\u003C/strong\u003E\u003Cbr\u003E\u003Cbr\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E If you need to attach a risk assessment or other documents to a NAN, attach them when you are ready to submit the form. Do not save the form after adding attachments, as this will remove them. Once all attachments have been added, submit the form.\u003C/p\u003E","label":"Documents attached to NAN form deleted"}]},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/h4\u003E\n\u003Ch4\u003E\u003Cstrong\u003E\u003Ca id=\u0022ActionsNotifications\u0022\u003E\u003C/a\u003E\u003C/strong\u003E\u003Cstrong\u003EActions/Notifications\u003C/strong\u003E\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho needs to know:\u003C/strong\u003E All Volunteers with actions.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: The delete button is visible but cannot be used to delete actions.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E We\u0027re working with our developer to fix this.\u003C/p\u003E","label":"Unable to delete actions"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: Some members see inconsistent and intermittent publish failures across a range of membership-related actions and submissions\u003C/strong\u003E.\u003C/p\u003E\n\u003Cp\u003EThis means that although users are successfully submitting updates, the changes are not always being published or fully processed. This does not happen for everyone or for every action or every time.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E Users will get an error message asking them to try again and contact the Support Centre if the error appears again.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EImpacted areas:\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003ESubmitting Nights Away Notifications, Requesting References, Completing the Declaration, Adding Qualifications, Completing Reviews, Updating Units, Updating Visibility, Submitting Award Nominations, Sending Bulk Communications and Updating your Profile.\u003C/p\u003E","label":"Publish Fail Notifications"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: Actions, Notifications, and some Emails don\u0027t go to each person when roles are shared. This broadly impacts Lead Volunteers.\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E The tasks can still be completed, even if the Action/Notification isn\u0027t received - navigate to the task normally to complete it.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EMore info:\u003C/strong\u003E\u003Cbr\u003EWhen Actions, Notifications and Emails only go to one role holder where a role is shared, these are sent to the person who was first appointed - if two people were appointed at the same time, they will be sent to the first alphabetically.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E We are working on a solution with our supplier for inclusion in a future release.\u0026nbsp;\u003C/p\u003E","label":"Where there are multiple role holders, messages don\u0027t always go to each person"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: In some instances, volunteer enquiries submitted through the Volunteering Opportunities tool are appearing under the wrong Unit.\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u0026nbsp;\u003C/strong\u003EWe are investigating and working on a solution with our supplier.\u0026nbsp;\u003C/p\u003E","label":"Volunteering Enquiries appear under the wrong Group"}]},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u00A0\u003C/h4\u003E\n\u003Ch4\u003E\u003Ca id=\u0022Learning\u0022\u003E\u003C/a\u003ELearning\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho needs to know:\u003C/strong\u003E Lead Volunteers, Team Leaders.\u00A0\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: Migrated courses are showing, when learning has been completed.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EReason:\u003C/strong\u003E Some volunteers were assigned to (migrated) courses when My Learning was launched, e.g. Safety (Migrated) Sometimes learners have also enrolled themselves into the \u0027other\u0027 version of the course e.g. Safety. Completing either version completes the course but the system does not tell the (migrated) version the learning has been complete and so it remains on the dashboard.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E \u003Cspan\u003EWe regularly review completions and remove (migrated) courses, but please \u003Ca id=\u0022menur1j2r\u0022 rel=\u0022noreferrer noopener\u0022 href=\u0022https://www.scouts.org.uk/contact-us/\u0022 target=\u0022_blank\u0022 title=\u0022https://www.scouts.org.uk/contact-us/\u0022 class=\u0022fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\u0022 aria-label=\u0022Link Contact the support centre\u0022\u003EContact the support centre\u003C/a\u003E if this is causing an issue.\u003C/span\u003E\u003C/p\u003E","label":"Migrated courses show, even though learning has been completed"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: First Response (migrated) doesn\u0027t disappear when an new first response skill is added.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EReason:\u003C/strong\u003E First Response (migrated) was created to bring people over to the new system., Sometimes it doesn\u0027t disappear when a new first response skill is added as it doesn\u0027t populate the field.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E Learning is still recorded and valid\u0026nbsp;\u003C/p\u003E","label":"First Response (migrated) doesn\u0027t disappear when a new first response skill is added"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: A member tells me they\u0027ve completed a learning course, but My Membership hasn\u0027t updated, and I can see it as In Progress in My Learning.\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E Learning courses are often made up of more than one module, splitting the learning content into bite-sized chunks. Sometimes, when a member completes a module, they close the window, assuming that they\u0027ve completed the course, when in fact they still have modules for that course outstanding.\u0026nbsp;\u003C/p\u003E","label":"Members think they\u0027ve completed learning when there are still modules outstanding"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: My Membership shows First Aid learning as complete and in date, but the My Learning dashboard shows First Response as outstanding.\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E Use expiry dates in My Membership / Data Explorer. We are working on a solution that will prevent this from happening in My Learning in the future.\u003C/p\u003E","label":"First Response shows as complete on My Membership, but outstanding on My Learning"}]},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u0026nbsp;\u003C/h4\u003E\n\u003Ch4\u003E\u003Ca id=\u0022WelcomeConversations\u0022\u003E\u003C/a\u003EWelcome Conversations\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho needs to know: \u003C/strong\u003ELead Volunteers, Welcome Conversation accreditation volunteers.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: When a volunteer changes role before their welcome conversation has been recorded, the Welcome Conversation can\u0027t be recorded against the new role because the boxes are \u0027greyed out\u0027.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution:\u003C/strong\u003E Contact the Support Centre to get the record re-set so you can record the Welcome Conversation.\u0026nbsp;\u003C/p\u003E","label":"Record Welcome Conversations"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003EQuery: When referring a Welcome Conversation, there are no system notifications or emails and the relevant Lead Volunteer does not have the ability to update the outcome.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003ESolution\u003C/strong\u003E: The relevant Lead Volunteers should agree the outcome offline and contact the Support Centre who can make the update to the outcome.\u0026nbsp;\u003C/p\u003E","label":"Refer a Welcome Conversation"}]}]}],"config":null}]},"prev":null,"next":null,"allParts":[{"link":"/volunteers/volunteer-experience/digital-system-updates/common-queries/","title":"Common queries"}],"link":"/volunteers/volunteer-experience/digital-system-updates/common-queries/","id":84397,"nodeName":"Common queries","title":"Common queries","type":"codexPart","image":null,"assets":null,"headerOptions":{"headerTitle":"Common queries","headerSubTitle":null,"headerCta":null,"headerCtaText":null,"headerCtaLink":null,"headerBackgroundColour":null,"showSEOImage":false,"headerBackgroundImage":null,"quickLinks":null},"searchDescription":"","subHeader":"","browserTitle":null,"silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC84NDM5NyJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/volunteer-experience/digital-system-updates/common-queries/"}],"id":84395,"nodeName":"Digital system updates","title":"Digital system updates","type":"codex","image":null,"assets":null,"headerOptions":{"headerTitle":"Digital system updates","headerSubTitle":"Discover how we\u0027re improving our digital tools","headerCta":"","headerCtaText":"","headerCtaLink":"","headerBackgroundColour":"088486","showSEOImage":false,"headerBackgroundImage":null,"quickLinks":[]},"searchDescription":"","subHeader":"","browserTitle":null,"silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC84NDM5NSJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/volunteer-experience/digital-system-updates/"}