{"alias":"contentPage","byline":null,"standfirst":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u003Cstrong\u003EGuide last reviewed:\u003C/strong\u003E February 2026\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Download Joining Journey flowchart","body":"\u003Cp\u003EOn this page you\u0027ll find:\u003Ca href=\u0022#ViewingTeamsAndSections\u0022 data-anchor=\u0022#ViewingTeamsAndSections\u0022\u003E\u003C/a\u003E\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022#AddANewMember\u0022 data-anchor=\u0022#AddANewMember\u0022\u003EAdd a new member\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Searchamember\u0022 data-anchor=\u0022#Searchamember\u0022\u003ESearch a member\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Assignaroletoanexistingmember\u0022 data-anchor=\u0022#Assignaroletoanexistingmember\u0022\u003EAssign a role to an existing member\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#EndARole\u0022 data-anchor=\u0022#EndARole\u0022\u003EEnd a role\u003C/a\u003E\u003Ca href=\u0022#RecordWelcomeConversation\u0022 data-anchor=\u0022#RecordWelcomeConversation\u0022\u003E\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#viewroleapprovalaudit\u0022 data-anchor=\u0022#viewroleapprovalaudit\u0022\u003EView role approval audit for a member\u0027s role\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#viewroleapprovalauditforyourrole\u0022 data-anchor=\u0022#viewroleapprovalauditforyourrole\u0022\u003EView role approval audit for your role\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#RecordTrusteeEligibilityCheck\u0022 data-anchor=\u0022#RecordTrusteeEligibilityCheck\u0022\u003ERecord Trustee Eligibility Check\u0026nbsp;\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":{"name":null,"id":null,"url":"https://prod-cms.scouts.org.uk/media/ms0msuso/joining-journey-flowchart-may-2025.pdf","newWindow":false,"target":null},"colour":"#f1f1f1","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Ca id=\u0022AddANewMember\u0022\u003E\u003C/a\u003EAdd a new member\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho can complete this task:\u003C/strong\u003E\u003Cspan\u003E Team Leaders, Lead Volunteers, Leadership Team Members, Chairs, Recruiters and Locally Employed Staff - Leadership Support.\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"value":"https://player.vimeo.com/video/1023194410","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EStart by signing in to scouts.org.uk.\u003C/p\u003E\n\u003Cp\u003EOn your welcome page:\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E1. Click \u2018\u003Cstrong\u003EMy membership\u003C/strong\u003E\u2019.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EOn the left-hand side menu (if you\u2019re using a phone, click the menu button on the top right):\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u0027\u003Cstrong\u003ETeams\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Click \u0027\u003Cstrong\u003EMy units\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp\u003EOn the \u0027My units\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u0027\u003Cstrong\u003ESelect\u003C/strong\u003E\u0027 under \u0027Actions\u0027.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E5. Click \u0027\u003Cstrong\u003EAdd member\u003C/strong\u003E\u0027 from the dropdown menu.\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Add member\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E6. Type the member\u0027s \u0027First name\u0027, \u0027Surname\u0027, \u0027Date of birth\u0027, \u0027Postcode\u0027 and Email\u0027 into the boxes.\u003C/p\u003E\n\u003Cp\u003EIf the member was part of Scouts in the past and you know their membership number, switch the toggle button \u0027Scouts member\u0027 to \u0027Yes\u0027, and type their membership number into the box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E7. Click \u0027\u003Cstrong\u003ESearch\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp\u003EThe next steps depend on the search result.\u003C/p\u003E","label":"Step-by-step: How to add a new member"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf there aren\u2019t matches, or if the options don\u2019t match the member:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Click \u0027\u003Cstrong\u003EAdd new member\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E9. Type \u0027\u003Cstrong\u003ECountry of residence\u003C/strong\u003E\u0027 into the box.\u003C/p\u003E\n\u003Cp\u003EIf the country of residence isn\u0027t the UK, select \u0027Yes\u0027 or \u0027No\u0027 to confirm if the member was a resident in the UK at any time since their 10th birthday.\u2009\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E10. Tick the \u003Cstrong\u003Eacknowledgement box\u003C/strong\u003E.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E11. Click \u0027\u003Cstrong\u003EAdd member and assign role\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Assign new role\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E12. Type the \u0027\u003Cstrong\u003ECounty\u0027, \u0027District\u0027, \u0027Group\u0027\u003C/strong\u003E and \u0027\u003Cstrong\u003ESection\u003C/strong\u003E\u0027 into the boxes.\u003C/p\u003E\n\u003Cp\u003EIf you\u0027re adding a \u0027Non Member Needs Disclosure\u0027 role, leave the \u0027Section\u0027 box blank.\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E13. Select a \u0027\u003Cstrong\u003ETeam\u003C/strong\u003E\u0027 and \u0027\u003Cstrong\u003ERole\u003C/strong\u003E\u0027 from the dropdown menus.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E14. Type a \u0027\u003Cstrong\u003EStart date\u003C/strong\u003E\u0027 into the box.\u003C/p\u003E\n\u003Cp\u003EIf you\u0027re adding a member who\u0027s under 18, and you only want to complete their criminal record check, you should add them with the role \u0027Non Member Needs Disclosure\u0027, and the start date should be before their 18th birthday.\u00A0\u003C/p\u003E\n\u003Cp\u003EThis allows you to request their disclosure, and removes their learning requirements. If you add them them into a team role, this will start their joining journey requirements from the date you add them to \u0027My Membership\u0027.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E15. Click \u0027\u003Cstrong\u003EAssign role\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EWhat happens next:\u003C/strong\u003E\u003Cspan\u003E The new volunteer receives an email welcoming them to Scouts and inviting them to log in to scouts.org.uk.\u003C/span\u003E\u003C/p\u003E","label":"If there aren\u2019t matches, or if the options don\u2019t match the member"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf there\u2019s a match for your search that corresponds with the member:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Select the member from the list.\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E9. Click \u0027\u003Cstrong\u003EAssign role\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Assign new role\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E10. Type the \u0027\u003Cstrong\u003ECounty\u0027, \u0027District\u0027, \u0027Group\u003C/strong\u003E\u0027 and \u0027\u003Cstrong\u003ESection\u003C/strong\u003E\u0027 into the boxes.\u003C/p\u003E\n\u003Cp\u003EIf you\u0027re adding a \u0027Non Member Needs Disclosure\u0027 role, leave the \u0027Section\u0027 box blank.\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E11. Select a \u003Cstrong\u003E\u0027Team\u0027\u003C/strong\u003E and \u0027\u003Cstrong\u003ERole\u003C/strong\u003E\u0027 from the dropdown menus.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E12. Type a \u0027\u003Cstrong\u003EStart date\u003C/strong\u003E\u0027 into the box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E13. Click \u0027\u003Cstrong\u003EAssign role\u003C/strong\u003E\u0027.\u003C/p\u003E","label":"If there\u2019s a match for your search that corresponds with the member"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf you\u0027re adding a member who\u0027s under 18, and you only want to complete their criminal record check, you should add them with the role \u0027Non Member Needs Disclosure\u0027, and the start date should be the date you add them to My Membership (before their 18th birthday).\u003C/p\u003E\n\u003Cp\u003EThis allows you to request their disclosure, and removes their learning requirements. If you add them into a team role, this will start their joining journey requirements from the date you add them to \u0027My Membership\u0027.\u003C/p\u003E","label":"If you\u0027re adding a member who\u0027s under 18"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf you made an error on the member\u0027s profile (for example, the name is misspelt or date of birth is incorrect), please \u003Ca href=\u0022/contact-us/\u0022 title=\u0022Contact us\u0022\u003Econtact the Support Centre\u003C/a\u003E. They can quickly correct the information.\u00A0\u003C/p\u003E\n\u003Cp\u003EThis is a better option than creating a new profile.\u003C/p\u003E\n\u003Cp\u003EThe member can also request date of birth and name changes directly through My Membership. You can share the guide on how to \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/personal-details-and-preferences/\u0022 title=\u0022Personal details and preferences\u0022\u003Eedit personal details\u003C/a\u003E with them.\u00A0\u003C/p\u003E","label":"If you made an error on the member\u0027s profile"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf you\u0027re adding a \u0027Non Member Needs Disclosure\u0027 role, leave the \u0027Section\u0027 box blank on the \u0027Assign new role\u0027 page.\u003C/p\u003E","label":"If you\u0027re adding a Non Member Needs Disclosure"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u0026nbsp;\u0026nbsp;\u003C/p\u003E\n\u003Ch4\u003E\u003Ca id=\u0022Searchamember\u0022\u003E\u003C/a\u003ESearch a member\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho can complete this task:\u003C/strong\u003E\u003Cspan\u003E All volunteers who are full members.\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EStart by signing in to scouts.org.uk.\u003C/p\u003E\n\u003Cp\u003EOn your welcome page:\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E1. Click \u2018\u003Cstrong\u003EMy membership\u003C/strong\u003E\u2019.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EOn the top right (if you\u2019re using a phone, click the menu button on the top right):\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u0027\u003Cstrong\u003ESearch member\u003C/strong\u003E\u0027. \u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Member search\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Type the member\u2019s name into the search box.\u003C/p\u003E\n\u003Cp\u003EYou can also search a member by their membership number, unit, email, team, role and accreditation. You\u0027ll need to select the \u0027Filter by\u0027 option from the dropdown menu.\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u0027\u003Cstrong\u003ESearch\u003C/strong\u003E\u0027.\u0026nbsp;\u003C/p\u003E","label":"Step-by-step: How to search a member"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0\u00A0\u003C/p\u003E\n\u003Ch4\u003E\u003Ca id=\u0022Assignaroletoanexistingmember\u0022\u003E\u003C/a\u003EAssign a role to an existing member\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho can complete this task:\u003C/strong\u003E\u003Cspan\u003E Team Leaders, Lead Volunteers, Leadership Team Members, Chairs, Recruiters and Locally Employed Staff - Leadership Support.\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"value":"https://player.vimeo.com/video/1029603281","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EStart by signing in to scouts.org.uk.\u003C/p\u003E\n\u003Cp\u003EOn your welcome page:\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E1. Click \u2018\u003Cstrong\u003EMy membership\u003C/strong\u003E\u2019.\u00A0\u003C/p\u003E\n\u003Cp\u003EOn the top right (if you\u2019re using a phone, click the menu button on the top right):\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u0027\u003Cstrong\u003ESearch member\u003C/strong\u003E\u0027. \u00A0\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Member search\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Type the member\u2019s name into the search box.\u003C/p\u003E\n\u003Cp\u003EYou can also search a member by their membership number, unit, email, team, role and accreditation. You\u0027ll need to select the \u0027Filter by\u0027 option from the dropdown menu.\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u0027\u003Cstrong\u003ESearch\u003C/strong\u003E\u0027.\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E5. Click \u0027\u003Cstrong\u003ESelect\u003C/strong\u003E\u0027, under \u0027Actions\u0027.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E6. Click \u0027\u003Cstrong\u003EAssign role\u003C/strong\u003E\u0027 from the dropdown menu.\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Assign new role\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E7. Type the \u003Cstrong\u003E\u0027County\u0027, \u0027District\u0027, \u0027Group\u0027\u003C/strong\u003E and \u003Cstrong\u003E\u0027Section\u0027\u003C/strong\u003E into the boxes.\u003C/p\u003E\n\u003Cp\u003EIf you\u0027re adding a \u0027Non Member Needs Disclosure\u0027 role, leave the \u0027Section\u0027 box blank.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Select a \u0027\u003Cstrong\u003ETeam\u003C/strong\u003E\u0027 and \u0027\u003Cstrong\u003ERole\u003C/strong\u003E\u0027 from the dropdown menus.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E9. Type a \u0027\u003Cstrong\u003EStart date\u003C/strong\u003E\u0027 into the box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E10. Click \u0027\u003Cstrong\u003EAssign role\u003C/strong\u003E\u0027.\u003C/p\u003E","label":"Step-by-step: How to assign a new role to an existing member"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EFollow the \u0027add new member\u0027 instructions to give a role to a member who is outside of your hierarchy, for example if they\u0027re in another District or County.\u003C/p\u003E","label":"If the member is outside of your hierarchy"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u0026nbsp;\u0026nbsp;\u003C/p\u003E\n\u003Ch4\u003E\u003Ca id=\u0022EndARole\u0022\u003E\u003C/a\u003EEnd a role\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho can complete this task:\u003C/strong\u003E\u003Cspan\u003E Team Leaders, Lead Volunteers, Leadership Team Members, Chairs, Locally Employed Staff - Leadership Support and Managers of the Activity Permit Scheme.\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EStart by signing in to scouts.org.uk.\u003C/p\u003E\n\u003Cp\u003EOn your welcome page:\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E1. Click \u2018\u003Cstrong\u003EMy membership\u003C/strong\u003E\u2019.\u00A0\u003C/p\u003E\n\u003Cp\u003EOn the top right (if you\u2019re using a phone, click the menu button on the top right):\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u0027\u003Cstrong\u003ESearch member\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Member search\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Type the member\u2019s name into the search box.\u003C/p\u003E\n\u003Cp\u003EYou can also search a member by their membership number, unit, email, team, role and accreditation. You\u0027ll need to select the \u0027Filter by\u0027 option from the dropdown menu.\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u0027\u003Cstrong\u003ESearch\u003C/strong\u003E\u0027.\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. 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