{"alias":"contentPage","byline":null,"standfirst":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u003Cstrong\u003EGuide last reviewed:\u003C/strong\u003E\u003Cspan\u003E\u0026nbsp;May 2025\u003C/span\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"","body":"\u003Cp\u003EOn this page you\u0027ll find:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Signinforthefirsttimeasanewvolunteer\u0022 data-anchor=\u0022#Signinforthefirsttimeasanewvolunteer\u0022\u003ESign in for the first time as a new volunteer\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Signinforthefirsttimeasacurrentvolunteer\u0022 data-anchor=\u0022#Signinforthefirsttimeasacurrentvolunteer\u0022\u003ESign in for the first time as a current volunteer\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Completeyourpersonalinformation\u0022 data-anchor=\u0022#Completeyourpersonalinformation\u0022\u003EComplete your personal information\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Signthedeclarationandprovidereferences\u0022 data-anchor=\u0022#Signthedeclarationandprovidereferences\u0022\u003ESign the declaration and provide references\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#CriminalrecordcheckDisclosure\u0022 data-anchor=\u0022#CriminalrecordcheckDisclosure\u0022\u003ECriminal record check / Disclosure\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Findthelearningyouneedtocomplete\u0022 data-anchor=\u0022#Findthelearningyouneedtocomplete\u0022\u003EFind the learning you need to complete\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#Wheretofindsupport\u0022 data-anchor=\u0022#Wheretofindsupport\u0022\u003EWhere to find support\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":null,"colour":"#f1f1f1","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003EWelcome to Scouts! As you start your time volunteering with us, you\u2019ll be doing some incredible things. We need you to make sure you\u2019ve completed all the relevant steps of your Volunteer Joining Journey.\u003C/p\u003E\n\u003Cp\u003ESome steps will only be relevant to particular roles, so you may not need to complete all of them. My Membership will tell you which ones apply to you.\u00A0\u003C/p\u003E\n\u003Cp\u003EYour new role will show as Provisional. As you complete more steps of the Volunteer Joining Journey this will change to \u0027Provisional \u002B System\u0027, then \u0027Full\u0027 once all steps are completed.\u003C/p\u003E\n\u003Cp\u003EYou can find out more on the \u003Ca href=\u0022/volunteers/running-things-locally/tools-to-support-leadership-teams/welcoming-volunteers/joining-journey/\u0022 title=\u0022Joining Journey\u0022\u003ESteps in the volunteer joining journey page.\u003C/a\u003E\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Ca id=\u0022Signinforthefirsttimeasanewvolunteer\u0022\u003E\u003C/a\u003ESign in for the first time as a new volunteer\u003C/h4\u003E\n\u003Cp\u003EFirst, you\u2019ll need to set your password and sign in to scouts.org.uk.\u003C/p\u003E","gtmId":"","gtmClass":""},{"value":"https://player.vimeo.com/video/1074218341","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EYou should have received an email confirming your profile was created at scouts.org.uk.\u003C/p\u003E\n\u003Cp\u003EClick the link on the email you\u2019ve received to register your password.\u003C/p\u003E\n\u003Cp\u003EOn the \u2018Register or reset your password\u2019 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E1. Type your login email into the box.\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u2018\u003Cstrong\u003ESend verification code\u003C/strong\u003E\u2019. \u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EYou\u2019ll receive an email with a 6-digit code in the next 5 minutes. Remember to check your spam folder.\u003C/p\u003E\n\u003Cp\u003EIf you haven\u2019t received the email, check if your email address is correct. \u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Type the code you received by email into the \u2018Verification Code\u2019 box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u2018\u003Cstrong\u003EVerify code\u003C/strong\u003E\u2019.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E5. Click \u2018\u003Cstrong\u003EContinue\u003C/strong\u003E\u2019.\u003C/p\u003E\n\u003Cp\u003EOn the \u2018Update Password\u2019 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E6. Type a new password into the box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E7. Type the password again into the \u2018Confirm New Password\u2019 box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Click \u2018\u003Cstrong\u003EContinue\u003C/strong\u003E\u2019.\u003C/p\u003E","label":"Step-by-step: How to sign in for the first time as a new volunteer"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf you haven\u0027t received the email confirming your profile was created, follow the instructions for \u003Ca href=\u0022https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/quick-start/#Signinforthefirsttimeasacurrentvolunteer\u0022 data-anchor=\u0022#Signinforthefirsttimeasacurrentvolunteer\u0022\u003Esigning in as a current volunteer\u003C/a\u003E:\u003C/p\u003E\n\u003Cp\u003EOn the the Scouts website:\u003C/p\u003E\n\u003Col\u003E\n\u003Cli\u003EClick the \u0027\u003Cstrong\u003ESign in\u003C/strong\u003E\u0027 button at the top right.\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cp\u003EOn the \u0027Sign in\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u0027Forgot Password\u0027.\u003C/p\u003E\n\u003Cp\u003EOn the \u2018Register or reset your password\u2019 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Type your login email into the box.\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u2018\u003Cstrong\u003ESend verification code\u003C/strong\u003E\u2019. \u00A0\u003C/p\u003E\n\u003Cp\u003EYou\u2019ll receive an email with a 6-digit code in the next 5 minutes. Remember to check your spam folder.\u00A0\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E5. Type the code you received by email into the \u2018Verification Code\u2019 box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E6. Click \u2018\u003Cstrong\u003EVerify code\u003C/strong\u003E\u2019.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E7. Click \u2018\u003Cstrong\u003EContinue\u003C/strong\u003E\u2019.\u003C/p\u003E\n\u003Cp\u003EOn the \u2018Update Password\u2019 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Type a new password into the box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E9. Type the password again into the \u2018Confirm New Password\u2019 box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E10. Click \u2018\u003Cstrong\u003EContinue\u003C/strong\u003E\u2019.\u003C/p\u003E","label":"If you haven\u0027t received the confirmation email"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf your verification code doesn\u2019t come through, check your junk or spam folder.\u003C/p\u003E\n\u003Cp\u003EThe email will come from msonlineservicesteam@microsoftonline.com, the sender will appear as \u2018Microsoft on behalf of prodscoutsb2c\u2019 and be titled \u2018prodscoutsb2c account email verification code\u2019.\u003C/p\u003E\n\u003Cp\u003ERemember to also check if your email address is correct.\u003C/p\u003E\n\u003Cp\u003EIf you can\u2019t find the email, please contact the \u003Ca href=\u0022/contact-us/\u0022 title=\u0022Contact us\u0022\u003ESupport Centre\u003C/a\u003E.\u003C/p\u003E","label":"If the verification code didn\u2019t come through"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0\u00A0\u003C/p\u003E\n\u003Ch4\u003E\u003Ca id=\u0022Signinforthefirsttimeasacurrentvolunteer\u0022\u003E\u003C/a\u003ESign in for the first time as a current volunteer\u003C/h4\u003E","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003EMany volunteers who already are full members will have migrated across to Scouts.org.uk from Compass.\u003C/p\u003E\n\u003Cp\u003EYour first time signing in might look a little bit different from new volunteers.\u003C/p\u003E","gtmId":"","gtmClass":""},{"value":"https://player.vimeo.com/video/1075689620","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EOn the the Scouts website:\u003C/p\u003E\n\u003Col\u003E\n\u003Cli\u003EClick the \u0027\u003Cstrong\u003ESign in\u003C/strong\u003E\u0027 button at the top right.\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cp\u003EOn the \u0027Sign in\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u0027Forgot Password\u0027.\u003C/p\u003E\n\u003Cp\u003EOn the \u2018Register or reset your password\u2019 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Type your login email into the box.\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u2018\u003Cstrong\u003ESend verification code\u003C/strong\u003E\u2019. \u00A0\u003C/p\u003E\n\u003Cp\u003EYou\u2019ll receive an email with a 6-digit code in the next 5 minutes. Remember to check your spam folder.\u00A0\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E5. Type the code you received by email into the \u2018Verification Code\u2019 box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E6. Click \u2018\u003Cstrong\u003EVerify code\u003C/strong\u003E\u2019.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E7. Click \u2018\u003Cstrong\u003EContinue\u003C/strong\u003E\u2019.\u003C/p\u003E\n\u003Cp\u003EOn the \u2018Update Password\u2019 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Type a new password into the box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E9. Type the password again into the \u2018Confirm New Password\u2019 box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E10. Click \u2018\u003Cstrong\u003EContinue\u003C/strong\u003E\u2019.\u003C/p\u003E","label":"Step-by-step: How to sign in for the first time as a current volunteer"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EIf your verification code doesn\u2019t come through, check your junk or spam folder.\u003C/p\u003E\n\u003Cp\u003EThe email will come from msonlineservicesteam@microsoftonline.com, the sender will appear as \u2018Microsoft on behalf of prodscoutsb2c\u2019 and be titled \u2018prodscoutsb2c account email verification code\u2019.\u003C/p\u003E\n\u003Cp\u003ERemember to also check if your email address is correct.\u003C/p\u003E\n\u003Cp\u003EIf you can\u2019t find the email, please contact the\u00A0\u003Ca href=\u0022https://www.scouts.org.uk/contact-us/\u0022 title=\u0022Contact us\u0022\u003ESupport Centre\u003C/a\u003E.\u003C/p\u003E","label":"If the verification code didn\u0027t come through"}]},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u00A0\u00A0\u003Cbr\u003E\u003Ca id=\u0022Completeyourpersonalinformation\u0022\u003E\u003C/a\u003EComplete your personal information\u003C/h4\u003E\n\u003Cp\u003EOnce you\u2019ve signed in, you\u2019ll be asked to provide your personal information along with EDI (Equity, Diversity and Inclusion) information. We collect this information to help us understand the diversity of Scouts and the growing needs of our movement.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EThis data is anonymously collected for us to report on the make up of our movement, and will also support future areas of work and support. This data shows us whether Scouts is representative of the population, and if not, the areas we may want to focus on for improvement in the future.\u003C/p\u003E\n\u003Cp\u003EPrefer not to say is a given option so that if you do not wish to share, for any number of reasons, you are free to move beyond these questions without disclosing.\u003C/p\u003E\n\u003Cp\u003EFor more information, read our \u003Ca href=\u0022/por/2a-key-policies/2a3-data-protection/\u0022 title=\u00222.2 Privacy and Data Protection Policy\u0022\u003EData Privacy Policy\u003C/a\u003E.\u003C/p\u003E","label":"Why Scouts ask for EDI data"}]},{"value":"https://player.vimeo.com/video/1074217710","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EWhen you first sign in you\u2019ll be prompted to complete your personal details.\u003C/p\u003E\n\u003Cp\u003EAt the top of the screen, you\u2019ll see a red box which will tell you which information you must fill in.\u003C/p\u003E\n\u003Cp\u003E1. Scroll down the screen filling in the relevant information for you, including: your title, preferred name, pronouns, communication email, phone number, registered address and postal address.\u003C/p\u003E\n\u003Cp\u003E2. Once complete, you\u2019ll move over to the medical and emergency contact details screen. Fill in the relevant information about any medical information, your emergency contact details and your GP surgery details.\u003C/p\u003E\n\u003Cp\u003E3. Finally, you\u2019ll move over to the diversity and inclusion screen. Fill in the relevant EDI monitoring information along with any information you wish to pass along to your Team Leader or Lead Volunteer.\u003C/p\u003E\n\u003Cp\u003EYou\u0027ll find detailed step-by-step instructions on the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/personal-details-and-preferences/\u0022 title=\u0022Personal details and preferences\u0022\u003Epersonal details and preferences guide\u003C/a\u003E.\u00A0\u003C/p\u003E","label":"Step-by-step: How to complete your personal information"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0\u00A0\u003C/p\u003E\n\u003Ch4\u003E\u003Ca id=\u0022Signthedeclarationandprovidereferences\u0022\u003E\u003C/a\u003ESign the declaration and provide references\u003C/h4\u003E","gtmId":"","gtmClass":""},{"value":"https://player.vimeo.com/video/1074217170","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":true,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E1. Go to Actions. It\u2019ll be on the left hand side of My Membership on a laptop or PC, or in the expandable menu on smaller devices.\u003C/p\u003E\n\u003Cp\u003E2. Open the \u2018Sign Declaration\u2019 action.\u003C/p\u003E\n\u003Cp\u003E3. Read through declaration.\u003C/p\u003E\n\u003Cp\u003E4. Tick the box to confirm you have read and understood the declaration.\u003C/p\u003E\n\u003Cp\u003E5. Click or tap the \u2018Sign \u0026amp; Submit\u2019 button.\u003C/p\u003E","label":"Step-by-step: How to sign the declaration"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E1. Go to Actions. It\u2019ll be on the left hand side of My Membership on a laptop or PC, or in the expandable menu on smaller devices.\u003C/p\u003E\n\u003Cp\u003E2. Open the \u2018Reference Request\u2019 action.\u003C/p\u003E\n\u003Cp\u003E3. Read through the referee requirements at the top of the page.\u003C/p\u003E\n\u003Cp\u003E4. Input the first name, last name and email address for between two and four different referees.\u003C/p\u003E\n\u003Cp\u003EYou\u0027ll find detailed step-by-step instructions on the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/references/\u0022 title=\u0022References\u0022\u003Ereferences guide\u003C/a\u003E.\u00A0\u003C/p\u003E","label":"Step-by-step: How to provide references"}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u00A0\u00A0\u003C/p\u003E\n\u003Ch4\u003E\u003Ca id=\u0022CriminalrecordcheckDisclosure\u0022\u003E\u003C/a\u003ECriminal record check / Disclosure\u003C/h4\u003E\n\u003Cp\u003EFor a step by step guide on how to complete your criminal record check using Atlantic Data (England \u0026amp; Wales), access our \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/disclosures/\u0022 title=\u0022Disclosures\u0022\u003Edisclosure guide\u003C/a\u003E.\u003C/p\u003E\n\u003Cp\u003EFor guidance on completing a criminal record check outside of England \u0026amp; Wales please contact your Team Leader, Lead Volunteer or your Nation HQ.\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Ca id=\u0022Findthelearningyouneedtocomplete\u0022\u003E\u003C/a\u003EFind the learning you need to complete\u003C/h4\u003E","gtmId":"","gtmClass":""},{"value":"https://player.vimeo.com/video/1074215914","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Cp\u003EThere\u0027re three ways you can access My Learning:\u003C/p\u003E\n\u003Col style=\u0022list-style-type: lower-alpha;\u0022\u003E\n\u003Cli\u003EClick the \u0027\u003Cstrong\u003EMy Learning\u003C/strong\u003E\u0027 button on the scouts.org.uk once you\u2019ve signed in.\u003C/li\u003E\n\u003Cli\u003EOn the actions page in My Membership, click \u0027\u003Cstrong\u003ECore Learning\u003C/strong\u003E\u0027 or \u0027\u003Cstrong\u003EData Protection training\u003C/strong\u003E\u0027 actions.\u003C/li\u003E\n\u003Cli\u003EOn the learning page in My Membership, click \u0027\u003Cstrong\u003EMy Learning\u003C/strong\u003E\u0027.\u003C/li\u003E\n\u003C/ol\u003E\n\u003Cp\u003EOnce you\u0027re in \u0027My learning\u0027, select the course you want to complete under \u2018\u003Cstrong\u003EThe learning you need\u003C/strong\u003E\u2019.\u003C/p\u003E\n\u003Cp\u003EYou\u0027ll find detailed step-by-step instructions on\u00A0\u003Ca href=\u0022https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/my-learning/\u0022 title=\u0022My learning\u0022\u003EMy learning\u003C/a\u003E guide.\u00A0\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Ca id=\u0022Wheretofindsupport\u0022\u003E\u003C/a\u003EWhere to find support\u003C/h4\u003E\n\u003Cp\u003EIf you need support with using the digital tools on scouts.org.uk, check the \u003Ca href=\u0022/volunteers/volunteer-experience/digital-tool-guides/\u0022 title=\u0022Digital tool guides\u0022\u003Edigital tool guides.\u003C/a\u003E\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EYou can also contact your Team Leader or Lead Volunteer for some additional local support.\u003C/p\u003E","gtmId":"","gtmClass":""}]}],"config":null}]},"searchDescription":"Guide on how to sign in for the first time, register and reset password, and search members.","pageType":null,"location":null,"browserTitle":"","versionDate":"06 September 2023","reviewDate":"01/01/0001","redirectUrl":"","id":76942,"nodeName":"Quick Start","title":"Quick Start","type":"contentPage","image":null,"assets":null,"headerOptions":{"headerTitle":"scouts.org.uk Quick Start","headerSubTitle":"Guide on how to sign in for the first time, and complete key actions","headerCta":"","headerCtaText":"","headerCtaLink":"","headerBackgroundColour":"088486","showSEOImage":false,"headerBackgroundImage":null,"quickLinks":[]},"subHeader":"Guide on how to sign in for the first time, register and reset password, and search members.","silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC83Njk0MiJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/quick-start/"}