{"alias":"contentPage","byline":null,"standfirst":null,"content":{"layouts":[{"type":"singleColumn","areas":[{"items":[{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u003Cstrong\u003EGuide last reviewed:\u003C/strong\u003E May 2025\u003C/p\u003E","gtmId":"","gtmClass":""},{"type":"Promo","cta":"Download the references flowchart","body":"\u003Cp\u003EOn this page you\u0027ll find:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003E\u003Ca href=\u0022#RequestReferencesAndViewRefereeDetails\u0022 data-anchor=\u0022#RequestReferencesAndViewRefereeDetails\u0022\u003ERequest references and view referee details\u003C/a\u003E\u003C/li\u003E\n\u003Cli\u003E\u003Ca href=\u0022#ViewAndManageReferenceRequests\u0022 data-anchor=\u0022#ViewAndManageReferenceRequests\u0022\u003EReview and manage reference requests\u003C/a\u003E\u003C/li\u003E\n\u003C/ul\u003E","link":{"name":"References Process Flow Chart [Final Version PDF]","id":null,"url":"https://prod-cms.scouts.org.uk//media/153i5asx/references-process-flow-chart-final-version-pdf.pdf","newWindow":false,"target":null},"colour":"#f1f1f1","title":"","image":null,"imageFocus":"","imageId":0,"imageKey":"00000000-0000-0000-0000-000000000000","imageCrop":"","gridType":"card","gtmId":"","gtmClass":""},{"gridType":"RichTextBlock","content":"\u003Ch4\u003E\u003Ca id=\u0022RequestReferencesAndViewRefereeDetails\u0022\u003E\u003C/a\u003ERequest references and view referee details\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho can complete this task: \u003C/strong\u003EAll volunteers who are full members.\u003C/p\u003E","gtmId":"","gtmClass":""},{"value":"https://player.vimeo.com/video/887219024?h=69fb10c8a1\u0026amp;badge=0\u0026amp;autopause=0\u0026amp;player_id=0\u0026amp;app_id=58479","gridType":"embed","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003EStart by signing in to scouts.org.uk.\u003C/p\u003E\n\u003Cp\u003EOn your welcome page:\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E1. Click \u003Cstrong\u003E\u2018My membership\u2019\u003C/strong\u003E.\u00A0\u003C/p\u003E\n\u003Cp\u003EOn the left-hand side menu (if you\u2019re using a phone, click the menu button on the top right): \u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u003Cstrong\u003E\u0027My profile\u0027.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Click \u003Cstrong\u003E\u0027Roles and accreditations\u0027.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click \u003Cstrong\u003E\u0027My Roles\u0027.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E5. Click \u003Cstrong\u003E\u0027My references\u0027. \u00A0\u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003EOn the \u0027My references\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E6. Type the \u003Cstrong\u003E\u0027First name\u0027\u003C/strong\u003E, \u003Cstrong\u003E\u0027Last name\u0027\u003C/strong\u003E and \u003Cstrong\u003E\u0027Email\u0027 \u003C/strong\u003Einto the boxes for at least 2 referees.\u00A0\u003C/p\u003E\n\u003Cp\u003EIf you\u0027d like to add other referees, click \u003Cstrong\u003E\u0027Add referee\u0027\u003C/strong\u003E and repeat step 6.\u003C/p\u003E\n\u003Cp\u003ETo remove a referee, click \u003Cstrong\u003E\u0027Remove referee\u0027\u003C/strong\u003E.\u00A0\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E7. Tick the box to \u003Cstrong\u003Econfirm you have read and understood the guidance\u003C/strong\u003E before submitting the referees\u0027 details.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Click\u00A0\u003Cstrong\u003E\u0027Submit\u0027\u003C/strong\u003E.\u003C/p\u003E\n\u003Cp\u003EA message will appear at the bottom of the screen to confirm your referees\u0027 details have been submitted successfully.\u003C/p\u003E\n\u003Cp\u003ETo\u00A0view the referees\u0027 details, repeat steps 1 to 5.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EWhat happens next: \u003C/strong\u003EThe referees receive an email requesting them to complete the reference form.\u003C/p\u003E\n\u003Cp\u003E\u00A0\u003C/p\u003E","label":"Step-by-Step: How to request references and view referee details"},{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003ETo make any changes after submitting the referees\u0027 contact details, please email the Vetting Team at \u003Ca href=\u0022mailto:vetting@scouts.org.uk\u0022\u003Evetting@scouts.org.uk\u003C/a\u003E\u0026nbsp;\u003C/p\u003E","label":"If I need to change the referees\u0027 contact details "}]},{"gridType":"RichTextBlock","content":"\u003Cp\u003E\u0026nbsp;\u0026nbsp;\u003C/p\u003E\n\u003Ch4\u003E\u003Ca id=\u0022ViewAndManageReferenceRequests\u0022\u003E\u003C/a\u003EReview and manage reference requests\u003C/h4\u003E\n\u003Cp\u003E\u003Cstrong\u003EWho can complete this task: \u003C/strong\u003EDistrict and County Lead Volunteers and Volunteer Safeguarding Leads.\u003C/p\u003E","gtmId":"","gtmClass":""},{"gridType":"accordion","gtmId":"","gtmClass":"","showExpand":false,"items":[{"gridType":"accordionItem","gtmId":"","gtmClass":"","body":"\u003Cp\u003E\u003Cstrong\u003ENote:\u003C/strong\u003E If there\u0027re any issues flagged in references, District and County Lead Volunteers and accredited Volunteer Safeguarding Leads receive a notification. These references are marked as \u0027Awaiting manual check\u0027. To manage these references:\u003C/p\u003E\n\u003Cp\u003EStart by signing in to scouts.org.uk.\u003C/p\u003E\n\u003Cp\u003EOn your welcome page:\u0026nbsp;\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E1. Click \u003Cstrong\u003E\u2018My membership\u2019\u003C/strong\u003E.\u0026nbsp;\u003C/p\u003E\n\u003Cp\u003EOn the left-hand side menu (if you\u2019re using a phone, click the menu button on the top right):\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E2. Click \u003Cstrong\u003E\u0027Actions\u0027.\u003C/strong\u003E\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E3. Click \u003Cstrong\u003E\u0027Reference requests\u0027\u003C/strong\u003E.\u003C/p\u003E\n\u003Cp\u003EOn the \u0027Reference requests\u0027 page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E4. Click the \u003Cstrong\u003E\u0027Requestor name\u003C/strong\u003E\u0027.\u003C/p\u003E\n\u003Cp\u003EOn the volunteer\u0027s reference request page:\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E5. Click \u003Cstrong\u003E\u0027Referee 1\u0027\u003C/strong\u003E.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E6. Select \u003Cstrong\u003E\u0027Decision\u0027\u003C/strong\u003E from the dropdown menu.\u003C/p\u003E\n\u003Cp\u003ERepeat steps 5 and 6 for the other referees, if needed.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E7. Type your comments into the \u003Cstrong\u003E\u0027Approver comments\u0027\u003C/strong\u003E box.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E8. Click \u003Cstrong\u003E\u0027Approve\u0027\u003C/strong\u003E or \u003Cstrong\u003E\u0027Don\u0027t approve\u0027\u003C/strong\u003E and select an option from the dropdown menu.\u003C/p\u003E\n\u003Cp style=\u0022padding-left: 40px;\u0022\u003E9. If you selected \u0027Unsatisfactory\u0027 or \u0027Ask to resubmit reference(s)\u0027, click \u0027\u003Cstrong\u003EConfirm\u0027\u003C/strong\u003E.\u003C/p\u003E\n\u003Cp\u003EA message will appear at the bottom of the screen to confirm the references have been successfully updated.\u003C/p\u003E\n\u003Cp\u003E\u003Cstrong\u003EWhat happens next: \u003C/strong\u003E\u003C/p\u003E\n\u003Cp\u003EIf you\u0027ve approved the reference, the reference status changes to \u0022Satisfactory\u0022.\u003C/p\u003E\n\u003Cp\u003EIf you haven\u0027t approved the reference because it doesn\u0027t meet reference requirements, the volunteer receives a notification requesting them to submit new referee details.\u003C/p\u003E\n\u003Cp\u003EIf you\u0027ve selected unsatisfactory, the volunteer\u0027s joining journey ends and My membership notifies Safeguarding of the decision.\u003C/p\u003E","label":"Step-by-Step: How to review and manage reference requests"}]}]}],"config":null}]},"searchDescription":"Guide on how to manage references","pageType":null,"location":null,"browserTitle":"","versionDate":"06 September 2023","reviewDate":"01/01/0001","redirectUrl":"","id":76947,"nodeName":"References","title":"References","type":"contentPage","image":null,"assets":null,"headerOptions":{"headerTitle":"References","headerSubTitle":"A guide and training clip on how to request, view and manage references","headerCta":"","headerCtaText":"","headerCtaLink":"","headerBackgroundColour":"088486","showSEOImage":false,"headerBackgroundImage":null,"quickLinks":[{"caption":"","title":"Steps in the volunteer joining journey","url":"https://www.scouts.org.uk/volunteers/running-things-locally/tools-to-support-leadership-teams/welcoming-volunteers/joining-journey/","newWindow":false}]},"subHeader":"Guide on how to manage references","silktide":"eyJjbXMiOiJVbWJyYWNvIiwiZWRpdG9yVXJsIjoiaHR0cHM6Ly9wcm9kLWNtcy5zY291dHMub3JnLnVrLy91bWJyYWNvIy9jb250ZW50L2NvbnRlbnQvZWRpdC83Njk0NyJ9","canonicalUrl":"https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides/references/"}